The two running this show, Andrew and Cody, are rarely in the office, very hard to get an answer on…read morethe phone, and very non responsive to email. After moving out I had to contact them over a month later to get them to send me my refund of deposit despite my lease specifically stating it had to be sent to me within 30 days. When I got the deposit there were several other charges that were not in my lease that had been taken out of my refund check, one of them being a "pet check fee" of $142. When asked about this, they couldn't answer what it was but told me they'd send another check to refund it to me. They also conveniently forgot to include the $200 from the new tenant for moving out early so they could occupy the house sooner. There was also a fee of $469 to clean the carpets after I vacated. My lease stated I was to be charged at least $400 for this and would be charged for the extra if it cost more than that. Only the bedrooms were carpet in this house and I didn't believe it could cost that much so I asked for an invoice from the company. It took almost 6 months of constant calls and emails to get them to send me an invoice with the company name on it, a company that I couldn't really find any solid info on them in the area of Walla Walla, no official website or contact info, nothing. The invoice was also dated for weeks before I moved out of the house. I asked them what day the carpets were shampooed and they said they didn't know. When I vacated I turned in my keys Sunday afternoon and they were given to the new tenants Monday morning as they told me that's when the new tenants would be moving in, and I saw them moving in as early as 9:00am that day. So the carpets were never cleaned, meaning they pocketed the $400 carpet cleaning fee and an additional $69 that they tacked onto it. Not to mention the house was only lived in for a couple months, we never wore shoes in it, and the carpet was kept in immaculate condition. Let this be a warning, do not use this rental company. Take your money somewhere else that operates their business a little more morally sound than these two do. I'm sure the owners of the houses they rent would also be interested to know how much of their money they are pocketing behind their backs. 56 Costello Pl, Walla Walla, WA

Unfortunately smaller companies are not always better at handling work loads and being hands-on. I…read morebelieve these gentlemen must have more properties than they can handle. It was nearly immediately that I regretted the move to have them manage my home. First of all, they do not have direct deposit. A very simple thing in this day and age to expect. I had issues with response to my emails and phone calls; or lack thereof. The first issue was they did not give their maintenance man the winterizing checklist that I requested in writing and my pipes froze. The final straw was that they were unable to get a renewed rental agreement signed for over two months with a tenant. They did not communicate with me prior to the renewal about a rental rate increase. An increase that I did not feel was needed in the current tenant situation. Once they verbally agreed to a rental rate increase with me, they did not collect the increase or get the renewed lease signed. They then backdated the new agreement two months after it was signed. All in all, I did not feel I was well represented as an owner. I had to call them several times about this yet was never given an explanation as to why they backdated the agreement. Very flakey and unprofessional. They lack good communication and follow through.

Welcome Home is not helpful and renter beware read the Reviews. There are other places that provide…read morecustomer quality service. When you don't get your deposit back and I know those people and he was not fair. I had a bad experience poor quality customer service. I am happy he showed his colors before there was a move in. I wish you had a 0 rating, that is what i would rate this property...0.

WARNING: DO NOT EXPECT TO GET YOUR DAMAGE DEPOSIT BACK If…read moreyou rent here, be prepared to lose your deposit -- and possibly get slapped with additional bogus charges on top of it. This seems to be standard practice, not an exception. The reasons given were completely illogical and unsubstantiated, clearly designed to drain more money from tenants after move-out. Unless you're willing to hire a lawyer, you'll have no recourse -- and they're counting on that.

Failing in good customer service for last couple years. Its…read more2026, and you would think by now they would pay more attention to the renters needs, instead of turning tables on them, making false statements, withholding information that a renter is granted, and just plain ignoring me, are a few examples. Get it together CWB PM. ​

I only left a one-star review because there wasn't an option to give a review of no stars. I don't…read moreeven know where to begin with this experience I've had with coldwell banker, but it has been frustrating to deal with coldwell banker, and also I felt as if I just got taken advantage of for my first year as a new renter. The issues started when I expressed to the property manager that I would sign the lease as long as the garage would be available at some point. They told me yes, and so I signed. After a while of no updates on the garage, I emailed them and asked when I could get the garage. After multiple times of reaching out and trying to get a straight answer, they finally told me that I could only get the garage after I resigned for another year with an obvious price increase. Coldwell banker then sent me a letter stating that they did not want to continue my lease, and so I was forced to move out in two months. The issues I had been having aside from the garage included the owner coming without 24 hours' notice (non-emergency) to get items from the garage. Sometimes not even telling me that he would be coming over. Other issues included dealing with coldwell banker and their horrible customer service. Again, I felt as if I had been taken advantage of as a new renter. I paid my rent on time, kept the place clean, and was still lied to and treated rudely. They have also charged me an unnecessary cleaning fee that they will not refund back to me. I left that place spotless, and yet I was still charged $325, which was deducted from my deposit, and the invoice seems to be vague on what exactly they did. Overall, I would never recommend anyone to coldwell banker and would advise them to stay away from anything associated with coldwell banker.

One of the WORST companies I have I have ever had the misfortune of coming across. Misleading,…read moredishonest, overall shady. They will say anything to collect that application fee. Won't tell you they DO require a certain credit score for EVERY resident and won't even let you see ANY property before paying this fee. There should be laws against this. They have the majority of properties under their control. As owners, let's stop giving them business! If you want to be viewed as honest, you must be transparent. And because I said I will be reporting g them to the BBB I am now being refused service. As a disabled veteran searching for housing how can this be legal?

Was great up until they forced me to move so they can raise the rent and then used my deposit to…read moreget new blinds for the place which were in the same condition as the day I moved in! Never doing any business again with them and will be sure to let everyone else know as well.

0 stars. Absolutely worst rental company I've ever had to deal with. First day in New place,…read moremicrowave just didnt work. Would not turn on. Took them 2 months to replace it. Garage door breaks after 5 months. Leak under sink after living in house for 5 months and they're trying to make us pay the bill. Furnace has not worked properly for almost 3 weeks and we have gone without heat for a whole week. My kids bundled in blankets. We've tried to be patient. Communication extremely slow and they're always trying to charge tenant for their broken things in their shitty rentals. Stay away!!!

Where do I even begin.....management is awful, I recommend taking pictures of EVERYTHING while…read moremoving out. I spent 9 hours cleaning from top to bottom and they still charged me $1000 for cleaning and management didn't bother to vouch for me at all. I lived in a townhome for two years and paid on time each month except one time when I was 3 days late. They put a block on my online payments and said I needed to bring a cashiers check from then on which is extremely inconvenient. kept the home clean inside and out to ensure compliance with crown and the owner. I ended up rescuing a puppy and failed to mention it to management, the neighbor was a creep and has cameras facing directly at my home, unfortunately because they were on his property there was nothing to be done but that neighbor took pictures of every move we made and reported it to crown. Long story short, crown found out about the puppy and i wasn't able to find a new home for her so they told us to write a letter that we are leaving or they would evict us. We are no longer able to rent another home from crown property management. I would not recommend this management company nor do I recommend Robin or Luis.

Professional, prompt, and courteous. They have extensive history with the area and surrounding…read morecities. The staff provided me with solutions to help make my property more desirable and increase my profitability.

They were great they had me on a month-to-month. I didn't have any problems they were always…read morefriendly. If you use them as for Joe

if you are looking to rent from them, don't! I am one of many that has been screwed over by them. I…read morerented from them for a year no issues at all. When I moved into the house. It was dirty and I have pictures to prove everything. When I moved out, the house was spotless, but because there was two broken blinds in the house from the kids and animals apparently that constituted them keeping my $2000 security deposit. The house is definitely not up to code, holes in the walls doors that had been kicked in from a previous tenant. Just don't rent from them they will screw you over and keep your money trying to charge you more.

They ask for a high deposit and when you move out, they find every little nit-picking thing to NOT…read morerefund your money. Very unfair and the apts are not worth what they are asking for rent. When you submit a work order, it takes them forever to get it fixed or repaired. Quality is poor. Value for what you pay vs what you rent is poor. I would NOT recommend anyone rent from this agency!!

We started looking for homes about a year ago with Jeremy Asmus through Kenmore and appreciated him…read moreso much on our way to finding the perfect house! He was always on our side and helped make our first home buying experience as simple and stress-free as possible. He was fantastic about answering all our questions and giving us good advice. Jeremy was always available for home tours on a moments notice. He was prompt with his responses and always seemed prepared. We would recommend him to anyone!

I recently joined the Kenmore team because I was tired of being a property manager. I brought them…read morea completely remodeled property. Everything was freshly painted inside and out. When I walked through it with them, we discussed how they would be a little move in cleaning cleaning, since everything was brand new. I expected that agreement to be honored When I got the cleaning bill, I was dismayed. I was charge for full cleaning as if it was a move in disaster. WhenI inquired they told me three cleaning staff had to mop the newly painted already mopped floor five or six times. That is a complete fabrication or they were milking the job. I had a witness with me before they cleaned and took pictures so I disputed this claim. Kenmore operations refuses to do any kind of dispute, resolution, even though we discussed the lower cleaning rate, New customers might want to check out the dispute resolution process as so far my emails are ignored by the operations manager, with no response after disputing for two months. My issue is basic principle. I do not like it when people take it advantage of me or not honoring agreements. I am keeping my eyes open as this is my first experience with Kenmore Team. I have had to work with the operations team on Appliance Repair, and we have had a modicum of success there. I am just I'm unhappy about the lack of dispute resolution and complete lack of communication regarding my concern. I guess I'm just supposed to suck it up when they thrust bills on me that I don't agree with.