Service was quick and thorough! I called and someone was at my house for a consultation the next…read moreday. He worked around my crazy schedule and came on my lunch break. Eric was fantastic and helped me pick what worked for us. I had so many questions and he had the answers! They were affordable too!!

Owner operated, excellent customer service and very quick response time. I'm waiting for the shade…read moreinstallation. I will update the review after shades are installed.

Extremely helpful owners, and so many great options to choose from. They were patient with me, and…read morewhile I decided to hold off on getting the blinds since I may decide to move instead of fixing this place up, I loved they way they were so helpful but not pushy at all. I will eventually be getting blinds from them either for this house or my next one.

I had an appointment at 12:30. When no one came I called and got a voicemail. I then called the…read moreBuffalo office. That person got in touch with someone in Rochester. That person didn't have access to schedules. I was told someone would call me. I left a message on the website that said I would get a text message. I'm still waiting. I would give no star if that was possible.

I never write reviews, but people need to know Pella is the worst company I have ever dealt with…read more We have had a broken lock on our back door for the past 4 months. They don't respond to e-mail. They finally sent us a replacement part for our door (which took 6 weeks to get here) and it doesn't fit. I will never ever buy anything from Pella again. I'm not even sure how they are in business.

I had contacted Pella for an estimate on a sliding glass patio door replacement. Not an…read moreinsignificant project to me, but clearly too small for them to care about. I scheduled a time for someone to come out and do an estimate. They (Pella) called 2 days in advance to confirm it. THEN, NO SHOW NO CALL. Not only did they not show up, or call to explain why (running late, accident, sickness etc) They never call back to apologize and explain why. There are several other reputable firms to do business with out there. I am moving on. Dave - Fairport NY

Had Pella Entry Door and Pella Patio Sliding Door with Blinds in betwen the glass. Wife and i are…read moreextremely happy with outcome. Beautiful product and install crew was very professional, neat, and Fast! Bob & Carol, Greece, NY

I had the privilege of having my second child's nursery designed by Selma last spring. It was an…read moreamazing experience! Selma is professional above all. Selma really got to know me and my family and kept us involved in every step of the design process. The inspiration was a whimsical fabric and bright bold colors. Selma was respectful of our needs with time and budget without sacrificing fun, function, safety or quality. Our nursery is one of a kind and will truly grow with my son from baby to boy!

Selma's designs are very good - she listens well, takes good notes, and picks good materials…read more Unfortunately that's where her skills stop. During her management of our $40,000 kitchen project, Selma interacted very poorly with the contractors she selected, resulting in a number of delays and problems. We waited on materials for weeks or months that Selma had ordered incorrectly or used at the wrong stage of the contract. We never had a clear understanding of where our money was, or when our project would be done. We signed a contract with an estimated finish date of July 20th, 2018. Now, in mid-October 2018, we're still waiting on the project to be completed. We fired Selma last weekend due to her complete inability to keep a project on time or produce quality outputs. Selma is very reliable at one aspect of her job, however - she can consistently be relied upon to ask for more money. I will absolutely not recommend Selma to anyone for actual project work. If you simply need a design, give her a try. If you actually need someone to build anything, hire someone else.

I have lived in the same apartment for several years now. The apartment itself has been great. The…read morespace was in excellent condition when we moved in and maintenance for physical repairs on/in the apartment has been prompt. The community and amenities on the whole are excellent, and at $1390 for a 2-bedroom apartment the rent is no more absurd than it is everywhere nowadays. The process to actually get a lease was very taxing due to the income/credit/age restrictions, but once we moved in we've had no problems on that front. Where I have had problems is with maintenance responses to things like noise complaints. I've submitted multiple complaints due to neighbors playing loud music at unreasonable hours and every single time the maintenance person brushes it off. Our neighbors in an adjacent unit played the TV in their bedroom so loudly I couldn't sleep. Called maintenance when nobody responded to my knocking on the neighbor's door. Maintenance response? "That's not enough to qualify as a noise complaint. It has to be, like, shaking the walls loud. Muffled sounds are just part of apartment living." Our lease EXPLICITLY prohibits noise being played loud enough that people in adjacent units or the hallway can hear it between 10pm and 8am. Yet maintenance says "sorry, I can't do anything about that." So don't expect any support for noise complaints, and don't pay too much attention to all the specific addendums to the lease, because Rustic Village doesn't lift a finger to enforce them. Living here was great until it became clear that our landlords didn't really care about our experiences in the community as tenants, and maintenance is not reliable for support that is not for something physically broken or dysfunctional. I'm hoping to move in the near future to be in a better environment.

I've lived contentdly in Rustic Village for probably twelve years and more, and I'm still happy…read morewith my choice. Among the usual amenities of appealing outdoor landscaping (including mature trees like oak, willow and more), and careful construction, it includes well-thought-out apartment layouts, good kitchen amenities, and things like easy-to-navigate stairs and built-in wooden storage cabinets in kitchen and bathroom--plus a storage area downstairs.

I received a call from my student who had just got the keys for building 15 asking if we would…read moredrive from New Jersey to come and help clean the apartment. Quite confused as to what wa meant by come help me clean. As parents, long ago we had rented apartments before and never had to clean them before unpacking. One would think you bring your stuff and start unpacking. Yes maybe wipe down the counter perhaps. Not the case here.. The apartment was never never never cleaned from the move out prior. Nor was it even attended to, looked at, anything. We arrived to bugs all over. Some dead, some crawling. The dishwasher never even ran from the gook and I mean gook, from the prior tenants. OLD FOOD AND SLIME ETC left over. Mold around all the windows and in tracks and bathroom showers /tub, also along the floor in the living room. The kitchen underneath the sink, and cabinets was never ever cleaned EVER. There was grease, grime, dirt, slime on the baseboard under neath all the cabinets by sink and stove side. The bedrooms also had mold around the Windows. The mattresses were so old that they were collapsed and also had missing wooden slats. None of the window blinds were even wiped off, dusted etc.. The couch was never wiped down either. It had dirt and grime still left over from prior tenants as well.. Maybe my expectations are to high.. I just ASSUMED that when you pay a transfer fee/security deposit to release you would be getting a clean place. I called maintenance to come and spray for the excessive bug problem. They also happen to be the same people who inspect and clean the apartments at end of lease. They were quite surprised when they came in to check after receiving my phone call of Disgust. They said" OH WOW I GUESS WE MISSED THIS ONE" They were nice enough to order new mattress for all the rooms, as well as replace the broken stools. They then told us to leave the apartment a few hours so they can get the cleaning crew into clean. We pointed out what needed to be cleaned , especially all the vents that were never ever cleaned and the mold issue. We returned hours later to find just the dishwasher was ran. THAT WAS IT. Not even a mop was used, vents Still full of dirt and dust, mold still on floor and around Windows. Cabinets full of dust and dirt and grime, grease . Ants still trailing all over the place upon entry.. So once again I had to get my handy dandy gloves on to clean cabinets, floors, bugs, mold, vents, showers, counter tops, blinds, furniture,, sofa cushions, etc etc etc etc .. I understand this sort of cleanliness goes on in dorm rooms , But not acceptable in an apartment your paying for each month. Very disappointed not only in how the apartment was turned over, but also with how we were told to leave for them to clean only to arrive back with nothing cleaned. They apologized a few times for the place not being cleaned when we arrived and therefore tried to do the right thing to take care of it.. But then to return in same conditions made me loose my patience and respect once again.. These are NOT cheap rents for college students. Just because they are college students doesn't mean they should be taken advantage of. I feel the school should get involved as it being off campus housing to make sure that Their student are being taken care of in the manner they deserve.

Electricity bill scam at Province. You will pay 100 to 150 dollars extra for electricity even you…read moredidn't use anything or lock you apartment and went for a vacation. It is a biggest scam and I pad 1500 dollars in 1 year leave only for electricity bill. Please stay away.