After consulting with several different firms we chose to deal with Wonder Windows for the work to…read morebe done at our home in Eden NY because they had the best product with the best insulating qualities and the best price. Since the windows were built to our specifications it took about 1 1/2 months between contract signing and actual work to begin. Between August 4th and August 7th the 4 man crew of Brad, Nick, Danny & Sean worked on our home. Incredibly, the rough installation of the 14 windows was complete on the first day with 3 windows left to install due to the wall reconfiguration that was needed. On day 2, the crew returned and spent the entire day working on finish installing the windows. Around each window, insulating was carefully done to make sure that every possible way that outside air could infiltrate was sealed off. On days 3 & 4, part of the crew concentrated on completing the trim work. The rest removed 3 windows and installed 2 of the 3 in different areas of the wall after demolition and wall reconstruction was completed. The last window was smaller that the one removed of adjustments to the wall opening needed to be made. For this part, the owner came in from Rochester NY to oversee the 2 day project. During the work and at the end of each day the area around and inside our house was cleaned up so that the area was kept very clean. Inside, many drop cloths were used to minimize the mess that was being created. Several times during each day, we were encouraged to review the installation from inside the house and make sure the installation being done was being done as we wanted and to inspect the windows as well so any adjustments could be made, if needed. The few minor details that we pointed out were immediately rectified and we were asked to reinspect to be sure it was done, again to our satisfaction. Brad, Nick, Danny & Sean were incredible. They worked as a team. We were encouraged to also periodically check the outside work, again the be sure it was being done exactly as we wanted. All of our questions were answered with full explanations and, unlike other firm's employees, without being made to feel like nuisance. Many times during each day, Brad would explain where they were in terms of the project and where the next phase of the work would begin. After completion, we were again asked to review their work both inside and outside of the home. The installation was incredibly beautiful and no problems were found. This was an instance of picking the right firm for the job. It was also the right firm to deal with because of their employees. Brad, Nick, Danny & Sean were polite and very friendly. Their work was outstanding and their being there made us believe that we made the right choice. We really encourage anyone needing window installation or replacement to make no decisions until you check with Window World.

I confirmed my appointment for an estimate for a total bathroom remodel and was stood up. They also…read morelied and said I didn't confirm when I have proof in text messages. So unprofessional but they're loss because we want a huge bathroom remodel with possible future work paid in cash.

I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.

Phenomenal job! We LOVE our glass block windows. We used a coupon we found in local flavor. Our…read morebasement windows were old and you could actually put a couple fingers outside because of how poorly they were installed. This was not a problem for guardian glass block! We gave them the measurements before they came and they came with the right size windows, And sealed up the problem areas we had. Our windows were a little larger than the coupon stated so we all paid a small amount extra for the larger windows. Totally worth it On top of the great work, they were very professional and knowledgeable. They explained everything to me in layman's terms so that I knew what they were doing step by step. They also had me check their work during and after. Our basement is so much warmer now and our dehumidifier barely has to run anymore. They have an option of having removable (or can open) block in the middle but we did not get those types of windows. I definitely recommend them and You won't be disappointed! Thank you!

Rob and his team installed 5 windows and 2 window wells. Rob is very professional, honest,…read moretrustworthy, timely, and communicative. Hands down one of the best contractors I've had working on a project in my home! I am thrilled with the quality of work. I wish I could find someone like him in every trade. I would highly recommend Guardian Glassblock to anyone! You will not be disappointed!

I am Very Happy with the work that was done on my house as well as the new room addition and deck…read more They were very helpful in helping me make the right decisions for what my needs were. They are very neat and tidy with the clean-up and finished on time with-in my budget. Thank You Rochester Custom Exteriors!

Hector did a great job with my move-out deep clean…read more He was very fast and responsive with the quote. On the day of the clean, his crew went above and beyond. They were incredibly respectful, efficient, and professional. They did a spectacular job and were able to get all the tough stains out of my carpet.

The reply seemed in order and reasonable. Further detail needed to discuss. Setting up a phone…read morecall

We reached out to 3D ceiling art to help us fix our damaged ceiling when several other contractors…read moredid not return our calls or emails. Darick was extremely knowledgeable, responsive and was able to give a quote that day (even late in the evening) and complete the job within a week of us contacting the business. We are extremely happy with the work he did and he also helped repair a small area in our bathroom too. We have textured ceilings and the work is spot on with blending and texture ! There was no dust left behind either !!

What an amazing team! They repaired our ceiling in record…read moretime. Great customer service. This father son duo are great and take pride in their work. If you need your ceiling fixed call them.

I was one of those caught in the hail storm last summer. I…read moreinterviewed sooooo many contractors and Nick was consistently honest, helpful and patient. There was so much to learn. I worked with John and his family for my roof about 15 years ago, so it was a no brainer to stayed with Kaptein. I am so glad I did. Thank you Nick and John! Veronica

They did such a beautiful job siding our home. The entire crew was professional, hard working and…read moreobviously talented in their trade. Nick, the owner, was great to work with and always available to answer questions. We have already asked him to quote us on fencing, and without a doubt, we will hire him back when we are ready to move forward with that project. We highly recommend this company. You will not be disappointed!

When everyone else in Rochester said no, Dan said yes and helped me replace a bunch of windows in…read moremy basement in my new home that was long overdue. The price asked and quality of work was better than expected on both fronts and much appreciated, he made getting through the winter tolerable and my basement now has much needed air flow!