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    Building energy audit

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    NeighborWorks Community Partners - Rochester

    NeighborWorks Community Partners - Rochester

    4.0
    (4 reviews)

    They do seem to do a lot for the Rochester community and have a noble mission - I think I was just…read moreunlucky and had a bad experience with them trying to execute that mission. I was working through applying for the First Time Homebuyers club. It's a tedious process that requires printing a ridiculous amount of paper. The person I was working with was uninspired and gave off the overall vibe that I was inconveniencing them by applying. There was an extreme lack of communication, and ultimately it was up to me to figure out that I was denied 2 months into the process. She never bothered to tell me I was denied. Once I questioned Neighborworks about it, they said I was over the income requirements; they showed me the final application, and the worker put down my wrong income info. I would love to make what she said I make - but I showed them the math (multiple W-2's) and that I was well under the income limit. NO RESPONSE. I had to prod more, and eventually I was told I have to wait for the next calendar year to apply again with this years taxes. No apology, no acknowledgement that they screwed up, nothing. At this point, it's too late for me to apply, I need to buy a house well before I'd finish the saving program. TL;DR - Applied for FHBC. They messed up my application with a math error. Denied by state lending agency. They never told me and never apologized.

    There are numerous roof repair service providers in Rochester area. But to my knowledge…read moreNeighborWorks® Rochester Inc is the best service based company & and it has received much appreciation for its environment friendly energy-saving program

    John Betlem Heating & Cooling

    John Betlem Heating & Cooling

    2.9
    (32 reviews)

    Steve Betlem has visited my home in Webster twice. To advise…read moreon whether he advised that my A/C & Furnace should be replaced, as both are about 16 yrs. old. He said if they are working fine then wait it out. I then joined the "Advantage Services Club", whereby I get high priority for a service call; included in the fee is an annual tune-up of the system. "Peace of mind" working with the second largest Plumbing/Heating service in the ROC area. Second "no charge" home visit was to assess how I should increase the heat in the basement (for a guest room). Once again Steve offered several "work around" options that did not cost much. The service call in May will take care of the suggestions. No charge for expert advice; no pressure to buy anything. Do not confuse a new company who are trying to get customers with a look alike company name: Betlem Residential Heating. I don't like that approach.

    They are not respectful of the customers time. I scheduled a routine maintenance service and chose…read morethe 12-4:00 time for the service. They showed up at 8:30 am. I scrambled thinking I made a mistake, and after they looked at my furnace for 10 minutes they said we can't do any maintenance because we need to replace parts A and B before we can even begin to do the yearly maintenance, and we will add on an additional service fee to as an additional insurance , good for one year in case we need to come back. This is the second time I have experienced this from this company. It's an extended warranty type scam. RUN don't walk away from this company. Complete and total fraud.

    Wise Home Energy - hvac - Updated June 2026

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