Great service and professional workmanship. I would recommend them out to anybody! Definitely a…read morehigh quality company.

I want to start by saying that the employees who actually come out to do the work have been great…read more They have been kind, respectful, and helpful every time we've interacted with them. Unfortunately, our experience with the owner, Daniel Ryan, and manager, Randy, has been a completely different story. We were originally given an installation date in June, only to have it immediately rescheduled because of an emergency. When the next date came around, another emergency occurred and our installation was delayed again. We were eventually given another date, and after weeks of waiting, we were told toward the end of July that they were so far behind that we would have to be pushed into August. When the August installation date finally arrived, the crew showed up around 9:00 AM and initially had the work completed by approximately 12:30 PM. When my husband went outside to look over the work, he immediately noticed large black tubes bundled up on the side of our house near the compressor. We had specifically been told that the tubing would match our house and be white. My husband brought this up respectfully with the employee, who explained that hiding the line would normally cost several thousand dollars more, but because the salesman had apparently told us that this was included, they would give us a discount. We were then told that the entire installation would have to be taken down and redone. The crew stayed at our home until nearly 11:00 PM and told us they would return the following morning to finish. The next morning came, and nobody showed up. We called and spoke with Randy, who claimed that the conversation about returning the next morning never happened and told us they had no intention of coming back for another week because of their availability. At that point, the condenser and indoor units were installed but not connected to electricity, meaning we couldn't use the system at all. The following week, they finally returned, hooked everything up, and told us the installation was complete. Unfortunately, it wasn't. After running the system for only a few hours, we discovered that the unit in our bedroom was leaking water into the bedroom, down the drywall and into the wall itself. The downstairs unit was also draining water directly onto our wooden deck. The hoses are essentially just pigtailed off the back of the house. We called to ask whether these issues could be corrected. Instead of receiving help or an attempt to resolve the problem, my husband spoke with Daniel Ryan, the owner, who became extremely angry and told him, "This is fucking ridiculous. He knows what kind of customers we are and he's taking us to court, we entered a contract and he's not playing our games." My husband repeatedly tried to de-escalate the situation and explained that we were willing to talk things out -- we simply wanted the installation issues fixed. Daniel ultimately hung up the phone. We are now left with a system that technically works, but one unit cannot be used because it is leaking water into our bedroom and walls, while the other drains directly onto our deck. And according to the owner, these issues will not be fixed, and we will instead be charged for his time and energy being wasted. The most frustrating part is that we have been patient through multiple delays, emergencies, rescheduling, extremely long installation days, and having the work redone. We were never unreasonable about wanting the installation completed correctly. We simply expected the work we paid for to be done properly and for the company to stand behind it when problems arose. Again, I want to emphasize that the employees who came to our home were courteous and worked hard. Our issue is with the management and ownership, particularly the complete lack of professionalism and customer service we experienced when trying to address problems with the installation. Unfortunately, based on our experience, I cannot recommend this company.

Here's a company that has everything you need and want in the line of insulation…read more First off, they were on schedule. In fact, the owner of the company actually showed up separately as well . To have top personnel come out on the job, is absolutely a plus. Second, I watched and asked questions in the beginning- they were not at all annoyed but in fact answered everything I had to ask. They were very polite. Lastly, after they were done, the cleanup was as if you never knew they were there. GS insul cleaned up every step of the way. None of my bushes that were in front of the house were damaged. They were careful and respectful every step of the way. They also did my attic and my crawl space. I am ready for winter ( and summer as well ) no more winter drafts. I cannot emphasize how pleased I am with the service and outcome of this rather large project. I wholeheartedly believe that you won't be disappointed in the results of using this company.

They came out, gave me a quote, later qe agreed to an install date, they called two minutes before…read moreto say they weren't able to come...Said they would call back to reschedule, they never did. Never responded to any call or request. Perhaps they're out of business now, that why?

These people have been running their loud equipment outside my house for going on 3 weeks. To top…read moreit off, they put markers in the street that take up 3 car lengths so you cant park there overnight. How the heck does it take 3 weeks to put in insulation. Resident on Brantford Pl.

Just submitted an online request for re-insulating my remodeled kitchen. Promptly replied, came out…read morequickly to give me an accurate and competitive quote within minutes. Will update once job is competed! **************Update*************** Job was well done and completed quickly and professionally! Better quality R-15 2x4 wall fibreglass insulation than the home stores (almost like cotton candy!)

Two gentlemen from Buffalo Energy (Gary and William) came to my home to replace a very old and…read moreoutdated electrical panel in the basement. It was a big job and took hours to complete. Smoke detectors were also replaced and brought up to code, as well as the power line on the outside of my house. Gary and William worked non stop and kept me informed on their progress and answered all my many questions. They we both very polite and easy to talk to. I was very pleased with the quality of their work. I would highly recommend them for your energy needs.

Twice they were supposed to show up at my house for the initial audit. They didn't either time. I…read morecalled the office and told the girl Anthony said he would be down to do the audit with me and go over all the Nyserda options. She said she would contact him and get back to me. That's the last I ever heard from them. Doesn't seem like a "reputable" company would want to turn away a potential customer but that speaks for itself. If you have work needing to get done soon, look elsewhere or you will be left waIting with nothing. All they offer is empty promises. Reliability factor is ZERO. NO starts at all.

hired this company in 2018 to spray foam my roof deck and hip portion of my roof due to a moisture…read moreproblem of an unvented attic space. I recently had a tenant move out and noticed a portion of plaster wet and sagging. After doing some investigating I have discovered that during the original install, Superior Insulation only sprayed the roof deck in the attic, the area that I could see and not the hip portion of the roof. The company has sent out two representatives to observe the work, the first, a sales person called the work "complete negligence ", couldn't agree more! The second person, the owner, said it was probably too difficult for them to do it despite it being in the contract, and instead of telling me this, they just did what was easy. I am now left with 3-4' of the entire perimeter of my roof rotting out and a mold problem. The owner is willing to spray the area that his incompetent workers didn't spay the first time but now has no access to the area because they blocked it off with insulation. So he expects me to pay to have the plaster removed and then replaced and repainted all while having tenants living in the space. They have caused 10s of thousands of dollars of damage and despite my several attempts, they are not willing to take any responsibility other than agreeing that the areas were never sprayed and I should now be out additional money to fix their mistakes. There are plenty of other options in the area to choose before this company, it's not worth the risk that they may or may not actually do the work you paid for.

Superior Insulation did a Open Cell Foam application to my attic roof deck. The Foam should in 24…read moreto 72 hours stop Off gassing. Ours was still off gassing/oder for over 2 months. Either the Mix was improperly done or the application was done incorrectly causing issues for over 2 months. Superior was very unresponsive during this time. They had our Money and just kicked our problem done the road. Plus one of their owners was Completely Unprofessional. He missed 2 meeting he scheduled on 1 day, while his installer came to both. They broke the Window Glass bringing their hose into the house the 1st day. The second day the door from their truck swung into the house damaging a New Window trim on our House. We've lived in our home for 42 years. We've had a lot of Contractors do work in our home and I've NEVER had a Bad Experience before. This is the 1st time I've written a review of any Contractor. My big mistake was Using Superior Insulation. Do NOT make the same Mistake I did

The customer service with this company is nonexistent. I've been a customer with this company for…read moreover 13 years, however that doesn't matter to them. Having an established appointment scheduled at least a week and a half in advance and on the day of the appointment there was no call and no show by the technicians. I was told two technicians were needed to complete the work on my AC unit when my appointment was scheduled (which they installed) and the day of the appointment they were scheduled to arrive between 12-3. I called the company around 1:30 because the technicians were not present and they did not call. The company confirmed I was still on the schedule and the technicians were backed up from the morning. No technicians showed up and no one from the company, not the technicians or the office staff called to offer an explanation. When I called the office at 3:45 ( which was after the 12-3 time frame) to tell them I had to reschedule as I had other appointments I was told I would receive a phone call back by the end of the day to reschedule. No phone call from the company to reschedule. As a customer I should not have had to call the company at 3:45pm to request to be rescheduled as they should have shown up or called me as a courtesy to reschedule. The company's blatant disregard for their customers should cause pause for someone to purchase any products from them as they are not reliable. Customers who are spending their money regardless of the amount should be treated with respect and should at least have a phone call if the company was unable to make the scheduled appointment but to ignore a customer as if they do not matter is where the concern is. No customer should be subjected to mistreatment from a company especially a company who prides themselves on being in the area for 50 years and have to worry about the reliability of their customer service/repairs on their products. I would not recommend this company to anyone as their customer service is not adequate. 06/17/2020: to provide an update the company was able to correct the situation and have technicians come today (the next day). The technicians were very friendly and removed their boots when they had to walk in the house multiple times. They also offered a discount for the missed appointment the previous day. Considering the fact the company corrected the problem the next day showed how they value their customers. Thank you Capital Heating and Cooling for correcting the situation in a timely manner.

requested thermostat replacement. service rep not knowledgeable about Lennox products. When he…read moreleft my home he sat in his truck in my driveway for over one hour with truck running. He claimed he was creating my estimate. FOR ONE HOUR. Estimate was very high. I requested management call me to discuss. They never did. one week later a different Lennox service company did the job at a fraction of the price. Good bye Capital Heat after using them for 16 years.

Town insulation sealed our attic, moved our access location, replaced two bathroom fans and did…read moreloose fill insulation, and added baffles to fix ventilation issues immediately after a new roof was put on. Nick was super helpful and knowledgeable! He ensured the job was done right and well. We would have them back in a second if needed for other areas of our home.

Terrible. Eric King came out and took my information in December for EmpowerNY. Never returned my…read morephone calls. The office was unhelpful. Finally I called NYSERDA today and found out my application was never submitted! I called the office and the woman who answered the phone was completely blase about the whole thing. They wasted my time and my money. I really needed insulation THIS winter, not next winter! Had I known they dropped the ball I could have gotten another contractor.