AFC Cleaning & Restoration 3131 Wheeling Avenue…read moreKansas City, MO (Their website says Edwardsville, but a card I was given by Joe says KCMO.) As soon as we had the furniture moved after the heavy rains of July 16-17 got into our basement, I called AFC Cleaning & Restoration (Thursday) and told them I needed to have the water removed from my carpet. They had good online reviews. Robert arrived at 6:00 PM and started talking about tearing out the walls and carpet. I told him I wanted to try to save the carpet, as it wasn't that old and that the water came in through the window, not the foundation. He agreed to do that and then brought in fans and a dehumidifier. "Aren't you going to remove the water?" I asked. He said he was just going to set up fans and would be back. He assured me that if there was air movement, no mold would grow for three days. I texted him on Friday at 1:37 asking when he was going to work in our basement. I did not hear back from him until 10:36 that night when he said he could arrive between 10:30 and 11:30 on Saturday morning, would I be available. I did not see the text until 9:30 the next morning. "Yes, please" was my answer. A young couple showed up in a rusty pickup truck and said they were here to take out the pad. They had nothing to extract the water. They turned the fans to the inside of the room rather than to the edge where the carpet was the wettest. I texted Robert at 11:48 and told him the pad was out, but they put the wet carpet up against the baseboards and it was beginning to smell. I didn't hear a thing from him that day. I set the edge of the carpet up on plastic bins to get it off the baseboards and help get more air to it. On Sunday at 3:00 PM he texted me and asked me if he could swing by and take readings. Not expecting to hear from him on Sunday, I didn't see the message until 5:00 and responded "readings of what"? His response at 6:48 was "It's okay. Are you available tomorrow?" My response was "Yes, I need a time, though. I need someone to clean and sanitize the carpet and get it dried. It now smells. Readings of what?" I could have told him it was still very wet. His response "I'm not done drying it yet. It will start to smell better as it dries. I will also spray an anti Microbial spray." "So, you are never planning to vacuum the water out of the carpet - the one thing I asked for on Thursday?" His response "It gets cleaned after it's dry and the pad is replaced." Robert came by on Monday, but the carpet was still wet. He returned on Tuesday. The carpet was dry, five full days after the flood, and he sprayed microbial spray. When he was done, I mentioned that it still smelled and that I was unhappy he never extracted the water. "Oh, now that I'm done, you complain" was his reply. I was explaining that I had asked for the water to be extracted on Thursday and continuously through the process, but he just talked louder over me when I spoke. I told him that if he knew he couldn't extract the water, he should have told me at the beginning. He said it would have taken his crew longer to extract the water than using fans (no doubt). I reiterated that if they didn't have the crew available, they should have advised me in the first instance. He was frustrating me, so I told him to leave. I called the office the next morning and without identifying myself asked what they would do if someone had water in their finished basement that came up around their shoes. She proudly stated that they would first extract the water from the carpet. I said "Good, and how do you do that?" She explained that they have big machines that extract the water and remove it. I told her my name and that they did not do that in my basement. She agreed to send the manager to determine if the work done at my house was representative of their work product. A nice enough man named Joe came by and told me he didn't smell anything but carpet glue that had been made wet by the flood. On all other matters he agreed with me, but had no authority to do anything about it. He said he'd have the owner come by. The owner showed up and said all he smelled was acetate from the carpet. It was clear that his goal was to blame me. He said they didn't follow IICRC standards, because I asked them to try to save the carpet. I said, "So, you didn't follow your own standards, but you blame me?". He said "Yes". Yet, he didn't do what I asked him to do. I told him the young couple put the very wet carpet up against the baseboards and he said that wouldn't matter. I told him I asked for the water to be extracted several times, and he told me that using the fans was extracting the water. I disagreed. Not a single google search defines extracting water as using fans. Fans are the next step after extracting the water. I told him if he couldn't extract the water, they should have told me from the beginning, so I could have called someone else. He got up and left. What do they want for fans? $3000.

We had a pretty frustrating experience with AFC Cleaning and Restoration. We hired them to have our…read moreair ducts cleaned in our house. They charge per vent then spray an antimicrobial agent in the ducts after cleaning. The first tech that showed up to our house was 3 1/2 hours late and did not have all the tools to complete the job. Multiple vents were never even touched. He let us know that he was done with the job and my wife asked about the antimicrobial spray. He informed us that he did not have that machine on his truck and would have to come back at a later date. We also asked about the forgotten vents and he said that he would get those when he came back. I was told that I would not be charged for those vents. I had a conversation with the owner who was very apologetic and wanted to make it right. So I agreed to have them come back and finish the job. The second time they came out with two techs and were an hour late. They completed the rest of the job. Later I received an invoice for the entire job, including the vents we were not supposed to be charged for. Eventually I got the correct invoice and settled up with them. Overall just a headache of an experience.

Extremely dissatisfied with service received!! We had a rental home in which a two year tenant has…read morejust moved out. Due to our busy work schedule we decided to hire someone to clean the carpeting. They also offered professional home cleaning so we thought we'd try that as well. My husband spoke with someone from the company who stated they had cleaned and deodorized the carpet. A few days later when two ladies were to come back out and clean the residence, my husband decided to pop in on them. He found one in each bathroom cleaning. Not even a full week afterwards, I visited the residence with a potential renter and was very embarrassed. The home was NOT deodorized; in fact, there was a horrid smell lingering in the air. The two ladies had spent 4.5 hours cleaning the empty house of 3 bedrooms and two baths. Dead flys remained in the window sills. Some windows had not been cleaned. Cobwebs still remained in numerous areas. Floors were only lightly mopped, not scrubbed which left food, mud, etc on the floor. Fixtures were not wiped down, nor were the appliances leaving remnant dirt and food splatter. I could go on but I'm sure you get the picture. Normally, it would take only myself two hours to clean this house. They had a four hour minimum. For 4.5 hours of two ladies time, I expected near perfection and a clean smelling home. Especially at a cost of $450. Never again!! I can hire someone local looking to make a few extra dollars who would do a better job. Save your money and look elsewhere for professional cleaning.

Service Master was AMAZING!! They were excellent to work with and took care of us when a plumbing…read morecompany flooded our kitchen and living room. They made sure we didn't receive a bill and assured us they would work with the plumbing company. Their office staff and technicians all deserve a 5 STAR rating for how well they took care of a new customer! If I need your services again, you definitely have my business!

If you are looking for a trustworthy and reliable roofing company, I highly recommend Peak25…read moreRoofing. They inspected my roof and reassured me that my roof was in good condition. It was such a relief to have a company that didn't try to talk us into making an unnecessary purchase. The inspection was very thorough. They walked the roof as well as inspected it from the inside by going into our attic. They were prompt in their service call, and heck you can't beat the value they becuase all this was done for free. Rob and his crew were very professsional and took the time to explain everything they looked at on the roof. So very impressed with Rob and his team that when we need roofing work, we will definitely call Peak25!

The quality of the work is good. I have asked the owner at least six times to send the finished…read morephotos to the insurance company so I can get the remaining amount of money the insurance company owes me. It has been more than three months and he still has not did it. It is really frustrating. I chose him because he said he would work with my insurance company and do everything for me. Not reliable at all. When they came and did our gutters they were very aggressive and did not act as if they had removed gutters before. They bent up our brand new drip edge. The owner said it would be hid behind the gutters. We also found lots of screws and the metal braces from the gutters in our yard.

The work they did on my roof looks great Very fast and quality work, the problem has been with the…read moretimeline given I signed the contract on 9/15/23 to have Roof, gutters, siding and windows The roof was supposed to have started 2 weeks out but was a little over a month, the gutters was supposed to be 8 weeks out and nothing on them. They came out and took storm windows out and proceeded to take measurements on the panes that needed to be replaced, a few days later they returned to install the panes but they measurements were wrong and they told my wife they needed to go get new panes cut and they would be right back to finish the job and its been more than a week and no one has even called or emailed to let us know what is going on. I contacted Joshua about getting a certificate of completion and to see if they had photos for the insurance company and he said he would send those over to me and to the insurance company and has yet to do so and this has been 14 days and nothing. The problem has not been quality of the work it has been the timeline not showing very reliable

Called to have them do an estimate after recent hail. They came out quickly then sent the estimate…read moreshortly afterwards (work is scheduled out a couple of months). I've had M&M roof my current house once before and our prior house as well. They work quickly, clean up thoroughly and are easy to work with - all for a great value.

I had a water leak in my laundry room. I was scheduling an appointment with Brandi at Extreme Clean…read moreLaundry Vent Cleaning, and mentioned my leak. She highly recommended M & M Roofing. Matt Jensen came out right away, checked my attic, got on my roof, and said I had a laundry vent that needed repair. He cleaned and sealed my laundry vent. No more leaks!!! This was 08.2021. Cost was $100. NOTE: Two other roofers wanted $400 to fix the problem!!! Fast forward to 05.2025. I noticed several black spots up high on my ceiling. Matt came out to check the spots. I wondered if it was mold...It was also cleaning day. It was determined by a long handled duster, that the black spots were just dust! Matt said "No charge" !!! Thank you Matt Jenson, of M & M Roofing!!!

I had some EIFS / Stucco and siding work done by KCRR Solutions. The team was really good to work…read morewith. They ran into additional work and that triggered a change order that I thought was fair and reasonable. Quality is important to them and they don't stop till it is right.

Visiting my elderly mother I noticed the paint pulling away where the chimney brick met the…read moreinterior walls. With all the rain this season I knew things would continue to worsen and I assumed it was a problem with the flashing. I contacted my insurance agent for a referral and he recommended KC Roofing & Restoration Solutions. This company was more than accommodating and promptly visited Mom's home to review the situation. The hard truth was that the company that had put the existing roof in place had used the incorrect flashing and it had pulled away. The flashing was not meant to be used on masonry. Charles was great to work with and explained what needed to be done with a quick turnaround on the estimate. He answered all my questions and now that the work is completed I am more than happy. During the process today, Charles provided me with photos of the different stages of the work - even found a good match for the existing roofing shingles and used waterproof membrane (like an honest roofer should!) before replacing the shingles and finishing with lead flashing (which is what should have been used previously). Oh, and I also had them replace the chimney "cap" as it was also contributing to the leaking issues. Highly recommend - did not want to have a mold remediation sometime down the road! Great value and peace of mind!

We had a fantastic experience with Cordray Roofing from start to finish. They were incredibly quick…read moreto provide us with a detailed estimate, and their team showed up right on time as promised. Throughout the entire process, they were responsive to all of our questions and took the time to walk us through our options, especially when it came to choosing the right roof color for our home. The crew was professional and efficient, and they did an excellent job cleaning up after the work was completed--something we really appreciated. What stood out the most was their follow-up after the project, making sure everything met our expectations and that we were completely satisfied. We couldn't be happier with the results and the overall experience. We've already recommended them to friends and family and will continue to do so without hesitation!

this company has been taking care of my for at least 17 years. I live on a hilltop and the wind…read moregets pretty bad up here. Every time I find shingles in the yard, I call Cordray and they come in to fix it for a reasonable price. I highly recommend them.

I have been extremely busy with work and other obligations and needed a good cleaning of my…read moreapartment. Particularly my living area, kitchen and bathroom. Best Clean KC sent the kindest woman, who did an incredible job. I was wfh and she worked around me and communicated what she was doing. My bathroom & shower look great!!! And my kitchen needed that extra move. Plus, dusting is the thorn in my side. Thankful for the quality and price of the cleaning. Can't wait to have them back!

Continually set off our alarms, asked us to forward bill for false alarm and when we did they…read morecancelled our service. Very unprofessional company would never recommend