I would not recommend this window world.. it's not been 1year since they installed my windows, I called over 6 weeks ago regarding holes in my screens, I had conversation with ANITA, she had a attitude right from the start she continually talked over me and told me they would come to my home pickup my screens for $75.. Even though the one year warranty was not up. I have a home in KC, and used window world and have been completely satisfied with their customer service. So take caution with this company...they have no customer service and also when they installed my windows they installed them incorrectly, I had to pay my carpenters to reinstall them. It's pretty sad that one person (ANITA) with a lousy attitude can cost a company business... So if want to spend your hard money and have smooth transaction you might want to skip this window world. read more

Year later and no resolved yet , ,, think I need a refund to pay someone else to take out and install correctly....the third crew out look at my wife and said we can't fix this without removing the door and reinstalling it again.... but be it was 20 degrees and raining I said not today.. read more

Window World of Memphis - Just slid trim under half the door and nothing under the other half .... buy stock in caulk they go thru gallons of it... - Windows Installation Near Me - Memphis, Tennessee

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During the home buying process, we received a credit from the seller to Window World for repair/replace a problematic older window found on the home inspection. In November 2020, Window World representative/salesperson Blake Clay came to assess, measure, and gave estimate for window replacement. He took the $200 seller credit and promised to be in touch with a definite time frame for installation. At the time, he informed me that the company was running behind 8-12 weeks due to manufacturing process and I understood. Fast forward to February 2021, I called to inquire about the status of the order. Initially I spoke to office staff and they had no record of this 'installation.' Again, I spoke to Blake and he assured me that they received the deposit and it was ok however, he would have to send another person out for measurements as soon as possible. Today is March 30, I called and spoke to Jacob (manager) and STILL no record of this deposit, estimate, or installation - he claims that he will follow up and call back today but I'm not holding my breath. Please beware of this business. read more

They turned me away because I wanted to buy 1 window from them. They have a 2 window minimum in order to sell to you. I am buying windows for a condominium which has only 1 large double window. I'm amazed that they would send me to their competition just like that. read more

It wasn't bad enough that we experienced extremely poor communication - calling every week to check on our windows after them holding our deposit for weeks, being told we would receive a call back, never to hear back. Agreeing to a "schedule by date" and then no plans whatsoever to install by that date....and so on and so forth... But the windows themselves are crap, and even worse than the installation. The installers were friendly and efficient...and COMPLETELY screwed up our frames. Now, if we try to re-hang our blinds, the frames have been pushed inward, cracked and the blinds hardware bows out. The windows are plastic and have all the disadvantages of plastic windows. Ugly clip on plates that hide the screws that have huge gaps and the rain...oh the rain. Loud as h*ll! Because it's beating on plastic. It's a loud and incredibly unpleasant sound. I would not recommend and am really kicking myself for not doing more research. Hopefully you will read this before you drop that deposit. read more

Window World of Memphis - Windows Installation Near Me - Memphis, Tennessee

Left a message for them over the July 4th weekend with my address and contact info. Asked for a call back to set up an appointment for window replacement. Because of the holiday weekend, I didn't expect a call back until Tuesday morning. They called Tuesday morning, they left a voice mail for me. I called them back about 30 minutes later, but got their voice mail again. So, I left another message asking for a call back, and again, giving them all my contact and address information. Tried calling them a few other times that day and got their voice mail each time (I did not leave them additional messages). It's Friday now, and I have to give Window World of Memphis a failing grade on their responsiveness. If it's this hard to get in touch with them to set up an estimate, then I really don't want to know how the rest of their company works! read more

STAY AWAY! Had two windows replaced, one ending up being replaced due to sweating issues/installation? after numerous phone call finally agreed to replace. After installation of second window, notice water marks around wall and outside hardy board siding,,according to third installers, previous install only covered up error and did not fix problem. Of course at this time water damage is done and Anita at Window world was very rude n even hung up on our call to resolve it. think about this 3 times they have had issues w the window and INSTALLATION OF SAID WINDOW! YET they sent a bill for $300,,,, according to Anita they have to recoup their cost, OMG Ihave been in business for 40 and never have i been so shock in the lack of cust service. PS we paid the windows if full and have a sign purchase agreement and she has threaten to void our warranty if we do not pay this bill stay away from Window World read more

I had the WORST experience with Window World. I ordered all new windows, a sliding patio door and a storm door in early December. I was told it would take 4-6 weeks for the windows/doors. NINE weeks later the windows & doors finally arrived. Mind you, no one at Window World ever called me to give an update. I had to call weekly to get the status, only to find the order was delayed again and again. They never could give me a reason why it was delayed. Fast forward to installation day...the installers found out that the manufacturer didn't include the "guts" to my storm door. They said the part would be overnighted and the door could be installed the next day. That day came & went, as did the next day. I finally called on the third day only to be told the installers don't know how things operate so they should not have told me the part would be shipped overnight. I asked if they knew when the part would be delivered, but they couldn't give me an answer. I called again a few days later to get an update. Had to leave a message but never got a return phone call. A few more days later, I call again. I was told the part would be here on Wed. Now it's Wednesday. I called to get an update and was told it should be here on Monday. But what's funny is I asked to speak to a different person than who I have been dealing with, and this person tells me it should be here on Friday. He also tells me the FedEx tracking number is showing that the label was created TODAY. I mean why would you overnight something on Monday, and create the label two days later? At this point, who knows when/if the part will arrive. Honestly, I don't think anyone over there knows what is going on - nor do they care. I would stay far, FAR away from this company. Side note - I'm giving 2 stars because I was satisfied with the product that was installed. BUT their customer service is HORRIBLE. read more

I have only wonderful things to say about windows. Very nice no problems. The windows really enhanced look of older home

Salesman said there would be a frosted pane in the bathroom and that it didn't cost any extra. When the installer showed there was no frosted pane, but he said he would call the office and have them order one and it would be installed later. Everything went fine until I called a month later to see where that replacement pane was. I was told no one ever ordered one and because I signed off on the order as is, which I was told was just for the work for the day not a final completion, then I would have to pay for it to replaced. I explained how that doesn't jive at all with what their representatives said at my house, and they were very rude and blamed me for not making sure everything was exact on the work order. They don't back up statements made by their representatives in the field, so beware. read more

I asked to get a quote for 2 very large windows (36 x 56) because the seals had broken and they wouldn't even come out because they have a "4 window minimum!" (In Memphis) So if I had 4 that were 18 x 24 they would bother but the job would be much less income for them. Pretty stupid way to run a business. read more

Great product but service is lousy. If u have a few windows they take forever to do installation. I've been waiting two months for two windows. The one who does appointments doesn't call u when they have them in stock. She's abrupt & she shouldn't be dealing with the public. Also if u don't do all a lot of them ( which u have to pay up front first) u r the last on the list. Think twice using them. U might never get what u paid for. Oh they tell u they pay their workers well so small jobs will be put on the back burner. The salesman let me know that. Go elsewhere get better service if u want great service. read more

Dictionary.com defines blackmail as a verb: to force or coerce into a particular action, statement, etc. I just received a certified letter from Window World stating they deem it necessary to rescind the lifetime warranty on my windows due to a "hostile environment". They continue to say "the position can be resolved if (you) retract unflattering comments and several untrue statements that were posted online to several social media sites; Window World will reconsider this decision to fully warranty the windows installed if this is done but we must have verification of the retraction from each site." First, no statement I have published has been untrue. Also I must confess I find this very confusing. How hostile can an environment be if it will be deemed no-longer-hostile by virtue of my retracting online reviews? My confusion is further compounded by the fact that the letter was cc'd to Kannon Conway, Harris Shelton PLLC. Rescinding my warranty and in the same breath offering to reinstate it if I retract statements posted online seems to fall squarely under the coercion into a particular action or statement thing. Did they really blackmail me and cc their lawyers the proof or am I missing something? *Below is my original review* My experience with Window World is a nightmare that just won't end. The first installation crew started ripping out three windows but only installed one before they decided they weren't going to finish the job. They packed up and left the other two in worse shape than they were to begin with, complete with busted out panes, and wood shims laying in my yard. It took Window World five days to send a second crew to install the remaining 15 windows. After they left I noticed daylight breaching the interior of my home around one of the windows. I called them back out to seal it until they could finish the wrap, which was being pushed out another 3 weeks because of the wrong color being ordered. They refused to seal the window and insisted it was weatherproof when it obviously was not. When they finally came back and installed the wrap,they left calling the job finished but they hadn't sealed the wrap at all. I could stick my hand between my siding and the wrap with room to wiggle my fingers. They were closed up on the bottom, and the problem had to be viewed from a ladder to be evident. They were left open to allow water in and pool up but not release, so they could potentially have caused a lot of damage if left undetected. The owner came and said they would have to reorder the wrap to redo the work. I got a third crew after repeatedly insisting I did not want the people who did that to my house back again. Kelly, the owner, tried to argue that once a crew begins a job they have to be the ones to finish it, but agreed to send a new crew when I pointed out I had already had two separate crews. I was told the third crew would arrive with scaffolding and confirmed that they would with the office when scheduling the visit. They arrived without scaffolding and joked, "This is what they consider scaffolding," as they leaned off of a 20 foot ladder complaining of OSHA approved work conditions. Even after the third crew and a total of 10 trips to install, I still have remaining issues. They installed some wrap off level. It is crooked on the front of my house and they are now refusing to come back to fix it. From the owner's own words he is not going to spend any more money on this. I contacted corporate and spoke with David, Manager of Customer Relations and he was no more help than the Memphis owner. I was told that Kelly is an independent franchise owner and while he would be happy to mediate his hands were tied and all decisions were ultimately Kelly's to make. I could add much more about unprofessionalism, shattered glass littering my home left uncleaned, and on and on, but suffice to say Window World apparently views 10 trips to install windows something to brag about, because they brag about how they've done everything I've asked to try to make us happy. Everything, that is, except get it right and not waste my time. read more

We had windows put in. The installer and his assistants did a fantastic job. Very professional. I would recommend WindowWorld to all. We had no issues that were not taken care of. Keep up the good job. Thank you for making our day joyful. Ed F read more

I ordered windows from Window World of Memphis twice. The second time I ordered, I asked for the same sliding swinging doors for easy cleaning that I had ordered the first time. Window World did not disclose to me that they no longer carried these windows, but they took my money/order for pickup anyway. After picking up the order, I had the two windows installed before noticing that I could not swing the doors inward for easy cleaning, I called Window World to discuss this. They told me that they could not help me and hung up on me three times. I will be making a complaint with the local BBB and notify consumer watchdog groups. read more

We purchased our Window World windows 2 years ago. The window quality itself is great and the price was very competitive. But we have since seen issues due to poor installation of the window. We have seen our wood panel walls buckle and found mold and moisture beneath the windows due to poor installation/caulking by the vendor's installers. We found pinpoint holes along the bottom of the windows where insufficient caulking let warm air in to mix with cool air from the house, forming the moisture, mold, and damage. The holes would not be visible without removing the interior wall to see the small pinpoints of daylight coming through where it should be sealed and dark. Window World acknowledges the moisture and took photos and then said there was nothing to be done. They claim caulk is only good for a year and the homeowners should re-caulk every year (What?). Also, the original installers left quite a mess to clean up. Window World didn't make scheduled appointment times and expected customer to come at their convenience and then failed to call back after saying they would. Very poor customer service and the feeling you get is "it's not our fault, we do not care" though the issue clearly happened due the installers poor workmanship. read more

If you could give zero stars, i would! Don't use window world! My replacement windows have been a mess. Terrible customer service and one problem after another. For example: 1. They arrived over 2 hrs late even though I told them from the beginning that I was on a tight time schedule. 2. I was told my windows would take 4 hrs to install. Currently going on 7+hrs and day 2 of installation. Apparently they thought I was kidding when I said I had to go to work at 5pm. 3. I was told the brackets for my blinds could stay up(i specifically asked,) but they were immediately taken down. 4. 2 of my windows were measured improperly and don't fit. The office staff hung up on the installers after telling them to make them fit. 5. Everytime I call the office with an issue, it's always my fault and I'm being unreasonable. 6. The office staff has been incredibly rude and difficult to work with. 7. I'm on day 2 of waiting for the owner to call me to discuss this further. Window world was the cheapest estimate, so I guess im getting what I paid for. The worst part has been the extremely unprofessional behavior of the office staff. I feel lied to and I am definitely not getting my money's worth! I will never use window world again! read more

I guess people rarely review a contractor like this on Yelp hence the long period without an updated review. Looking at the reviews on here from the past almost caused me to cancel my order with Window World here in Memphis. I believe Window World is a franchise so each location is independently owned but backed by the national parent company. We have a Germantown, TN facebook group and I checked that to see if anyone had posted their experience with Window World. Reviews were much more favorable/current than here which is why I didn't end up cancelling my order... Not sure if ownership has changed since the reviews of the past but my personal experience with Window World of Memphis has been excellent. We actually got 2 separate quotes, one for windows and one for 2 french doors from the living room to the back yard. After getting the initial estimate for the french doors, got a call from window world saying they were sending someone out to take final measurements before ordering the doors. Turns out that the owner was the one that came out. We have an interesting configuration with our foundation leading to the backyard. Without going into too much detail, after seeing this, I was asked to provide some photographs of the door sill leading outside. Window World ended up sending these to the door manufacturer who then stated that they could not accommodate our configuration. Kudos to the owner for taking the time to evaluate this specific situation. Got an apologetic email from the owner and he promptly refunded the deposit... On to the windows... Was told the windows would take about 6-8 weeks to manufacture and that was accurate. We put down the deposit on Aug 12, 2016 and the windows were installed on Oct 5, 2016... Install team was supposed to arrive between 8 am and 9 am and they were here at 8:30. Three person crew (1 female, 2 males) that was very professional and did a great job with the installation. If you have ever had to deal with contractors/installers/etc here in Memphis, you know to expect the worst so having the crew that we did was a pleasant surprise (not sure if Window World Memphis has multiple install teams). We have plantation shutters throughout the house and I was a little concerned about those being damaged. Called the office and asked to speak with the owner about it. Got a call back the same day and was told that if the salesman didn't express any concerns the it shouldn't be a problem. After the installation, all the plantation shutters look exactly like they did before the install... All in all dealing with Window World here in Memphis has been a very good experience. Great prices, high quality product, great warranty and good install team (if you can get the same one we did...) read more