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    Windows & Doors by The Men with Tools

    5.0 (3 reviews)
    Closed 8:00 am - 8:00 pm

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    Pella Windows and Doors Showroom of Springfield, NJ

    Pella Windows and Doors Showroom of Springfield, NJ

    (33 reviews)

    Seriously lacking customer service. 3-5 days to respond to an email. 1+ hours on hold, only to be…read morehung up on. And this is after I signed a contract. I'm just trying to pay for my order to be fulfilled! Don't go with pella if you have a choice in the matter - these reviews don't lie.

    Don't go with Pella unless you want to lose thousands of dollars. Seriously…read more Like many stories, things started out fine. We showed Michael Zeiman our architectural plans and discussed what we needed. We inspected the windows at the show room. So far, so good. Mike then proceeded to completely screw up the order. His actual job. And he left us holding the bag. We told him we only needed one kitchen window (this was in the architect's plan). But he ordered 4 total. That's 3 extra windows. But that's not all! Initially, he put a French door on the order. But we didn't like that idea, and decided to go with a sliding glass door. Guess what? Mike neglected to CHANGE THE ORDER AND REMOVE ONE OF THE WINDOWS that we didn't need changing from French to sliding. That's a total of 5 EXTRA UNNEEDED WINDOWS. When I called him about this, he said he'd speak to his boss. But then he "forgot" about that and called me later only to collect the bill. Finally, they gave us a "restocking fee" a 50% buyback, of the 3 extra kitchen windows that Mike himself messed up and over ordered. And we didn't even catch the extra window we didn't need, which Mike should have changed. I didn't even mention how the show room operates completely separate from the delivery guys--they don't talk to each other AT ALL--and they shipped the windows in batches. The delivery guy said everything would come at once. BUT NO! The TL;DR lesson? Go through the invoice with a fine-toothed comb. Don't expect Pella to order correctly for you. Don't expect them to communicate accurately. We lost $5,000 dollars going with these people. Never work with them. Learn from our mistake.

    Monk's Home Improvements - Modern kitchen. Light wood kitchen cabinet. Slab cabinetry. Built-in coffee maker. Quartz slab backsplash.

    Monk's Home Improvements

    (203 reviews)

    Monks is very professional on time and does great work. They were always available when you needed…read morecontact with them.

    This was the second time I've used Monk's for painting projects at my home in Morris Plains, and…read moreonce again I was extremely happy with the results. The first project, several years ago, involved painting multiple interior rooms and crown molding. Most recently, I hired them to paint three new structural porch columns and my front door. While that may sound like a straightforward job, it really wasn't. Black structural columns are not something you see every day, so preparation, product selection, and attention to detail were critical to getting the look I wanted and ensuring the finish would hold up to the elements. Bob came out to provide the estimate. He was professional, easy to work with, and, most importantly, took the time to listen to what I was trying to achieve and the concerns I had about the project. He was also able to get the work scheduled within the same week. I worked closely with Ron, who I believe was the lead painter on the job. He was incredibly knowledgeable and detail-oriented. I supplied the INSL-X primer recommended for fiberglass columns and discussed paint options with him. He agreed with the approach and helped ensure the project was done the right way rather than just the fastest way. The work took two full days and exceeded my expectations. The crew took great care to protect my brand-new porch, covering the decking and railings thoroughly so there was no risk of paint getting where it didn't belong. What really stood out was the follow-up. Both Bob and Ron checked in independently after the work was completed to make sure I was satisfied. They also made it clear that if any issues came up, they would come back and make it right. The pricing was fair, the workmanship was excellent, and the customer service was outstanding from start to finish. It's refreshing to work with a company that still takes pride in doing quality work and standing behind it. I plan to use Monk's again next year for additional interior painting projects and would not hesitate to recommend them.

    Windows & Doors by The Men with Tools - windowsinstallation - Updated September 2026

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