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    Windows & Doors by The Men with Tools

    5.0 (3 reviews)
    Closed 8:00 am - 8:00 pm

    Services - Windows & Doors by The Men with Tools

    Door installation

    Window installation

    Window replacement

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    Pella Windows and Doors Showroom of Springfield, NJ

    Pella Windows and Doors Showroom of Springfield, NJ

    (33 reviews)

    Seriously lacking customer service. 3-5 days to respond to an email. 1+ hours on hold, only to be…read morehung up on. And this is after I signed a contract. I'm just trying to pay for my order to be fulfilled! Don't go with pella if you have a choice in the matter - these reviews don't lie.

    Don't go with Pella unless you want to lose thousands of dollars. Seriously…read more Like many stories, things started out fine. We showed Michael Zeiman our architectural plans and discussed what we needed. We inspected the windows at the show room. So far, so good. Mike then proceeded to completely screw up the order. His actual job. And he left us holding the bag. We told him we only needed one kitchen window (this was in the architect's plan). But he ordered 4 total. That's 3 extra windows. But that's not all! Initially, he put a French door on the order. But we didn't like that idea, and decided to go with a sliding glass door. Guess what? Mike neglected to CHANGE THE ORDER AND REMOVE ONE OF THE WINDOWS that we didn't need changing from French to sliding. That's a total of 5 EXTRA UNNEEDED WINDOWS. When I called him about this, he said he'd speak to his boss. But then he "forgot" about that and called me later only to collect the bill. Finally, they gave us a "restocking fee" a 50% buyback, of the 3 extra kitchen windows that Mike himself messed up and over ordered. And we didn't even catch the extra window we didn't need, which Mike should have changed. I didn't even mention how the show room operates completely separate from the delivery guys--they don't talk to each other AT ALL--and they shipped the windows in batches. The delivery guy said everything would come at once. BUT NO! The TL;DR lesson? Go through the invoice with a fine-toothed comb. Don't expect Pella to order correctly for you. Don't expect them to communicate accurately. We lost $5,000 dollars going with these people. Never work with them. Learn from our mistake.

    Ardmor Windows & Doors

    Ardmor Windows & Doors

    (16 reviews)

    I recently hired Ardmore Windows and Doors to replace 18 windows in my home, and while the sales…read moreprocess started off strong, the rest of the experience was incredibly disappointing. To begin with, the sales representative was punctual, knowledgeable, and thorough. He clearly explained all the window options and helped us choose the style we wanted. Unfortunately, that is where the professionalism ended. One of the most alarming issues occurred during installation: a window was either dropped or thrown from the second floor onto my front lawn, where it shattered. The crew made no attempt to clean it up. I only discovered the shards the next day while outside barefoot with my toddler. I spent hours picking up tiny pieces of glass myself. When I raised this with the project manager, he didn't apologize or show any concern--he simply offered $100 off for my "time." Beyond that, the overall project management and execution were riddled with issues. I had to review the order sheet at least ten times because the company repeatedly made mistakes--wrong quantities, wrong styles, wrong hardware. Even after all of that, the final order was still incorrect. I requested that the new windows match the existing styles (e.g., 6 over 1, 8 over 1), yet this was ignored, and we only realized the error during installation when it was too late to correct. They also installed two top sashes in one window and acted as if this was normal. Their explanation was that "owners ask for ridiculous things sometimes," so they didn't question it. This was the only window of the 18 installed incorrectly, yet I was the one who had to push to have it acknowledged. The hardware situation was equally unprofessional. They installed mismatched pieces--gold locks with nickel lifts--because the hardware we selected was "out of stock," but they never told us. When we asked for replacements, they simply handed me a catalog and told me to choose new ones, offering no guidance, even though only one alternative actually worked with the holes they had already drilled. Another major issue involved the window screens. I requested screens for all windows in the original estimate, and this was clearly documented. Despite that, no screens were installed. Their excuse was that "homeowners don't often want to open their windows." After the mistake was pointed out, they installed makeshift screens that don't fit properly and are extremely difficult to remove and replace--clearly not the correct screens for the windows we purchased. The job, which was supposed to take a few days, dragged on for weeks due to unfinished work, installation errors, and repeated reorders caused by their own mistakes. Some of the work is still unfinished. I would not recommend Ardmore Windows and Doors to anyone. Unless you want to act as your own project manager, clean up after the crew, and still end up with results that don't match what you paid tens of thousands of dollars for, look elsewhere.

    Why replace a window when Ardmor can fix the one you have. Great service, Great work, all at a…read morereasonable price. Thanks Ardmor Michael Colombo

    Windows & Doors by The Men with Tools - windowsinstallation - Updated June 2026

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