I am so incredibly pleased and happy with my custom blinds from this place! Distinctive Window…read moreCoverings is a small local family-owned business, run by Julie and Joe, with a nice location in downtown North Andover (a cute sunny shoppe, with lots of parking & easy access). I had two large living windows to cover (72 and 84 inch wide) and wasn't sure which style of blinds to go with. Julie was incredibly patient as I flip-flopped back and forth. She offered excellent advice and helped me weigh the pros and cons of all my options. She's so friendly (and funny) and easy to talk to, that I really felt like I had a friend shopping with me! An important aspect and something that I very much appreciated is that she gave me her honest advice regarding functionality and aesthetics, without trying to lean me toward the more expensive options. She genuinely wanted me to be happy with the style and color, no matter what I decided to go with. All my questions were answered promptly, whether I called, texted, or emailed. Her husband, Joe, did the quick and professional installation, and it was very reasonably priced. And I am absolutely THRILLED with my window coverings (I ultimately decided on Hunter Douglas top-down bottom-up blinds). I don't know if the photos (I'm uploading pics of the 72 inch window) does them justice. They are BEAUTIFUL. If you're looking for a friendly, reputable local business that offers quality brands, along with top-notch customer service and installation, this is the place! I should mention that Julie and Joe were also very conscientious in regard to safety during this COVID pandemic (masks, social distancing, etc.), which was very nice during this challenging time.

Julie and Joe were great to work with. They helped me find the window coverings that fit my needs…read more I wanted something that would look good but help my house be more energy efficient. They delivered in a big way. Julie helped my select shade colors and styles and then helped me narrow down my choices. Sent me samples so I could see how they would look different times of the day. Joe did the measuring and installing. Now I have fabulous blinds I love.

Paul Conti was very thorough and responsive. As he visited our house to show us products and…read moremeasure, he made several excellent recommendations. He came today (despite very bad weather) to install them. We love our new shades. Everything was very professionally installed, and he removed all the packaging neatly. We highly recommend Paul Conti and ABC Shades and Blinds. Good value for the money. We have the right shades on a large sliding door, windows which needed privacy with top down /bottom up option, and light filtering. We started out thinking we wanted electric but as we reviewed our needs with Paul, ended up deciding against it. Also it was only about a 3 week turnaround from when Paul came to the house to measure, to installation. Great job

Unlike some other firms who did not return my calls or follow up on scheduling a visit, this person…read morewas responsive and got the job done efficiently and without my having to play phone tag. I would go back to him for future work.

Excellent customer service, Rich is great informing us the progress of the installation! the blinds…read morelook amazing! great quality and highly recommended

I put in a request for a quote on the website and got a prompt response and had an appointment set…read moreup for the next day. Rich arrived on time with many samples to choose from. He measured the windows and told me he'd provide me with a quote the following day. I got the promised quote (very reasonable) the next day and decided to proceed with the project. The shades arrived within the time frame Rich gave me and when he had them, he called to schedule the installation. Rich and his coworker again arrived at the promised time and the install was so quick! I'm in love with my new shades. At a time where it's hard to get a contractor to just return a phone call, Rich and his company were a breath of fresh air from start to finish!

I am a contractor and hired Window Fantasies to provide and install luxury window dressings for…read moreseveral of my clients. Jimmy was well mannered, knowledge, and straight forward about expectations. I will continue to work with this company and the gentleman that owns this small business.

When my wife and I purchased our window dressings from Window Fantasies over 2 years ago-Herb came…read moreto our place to do all the measurements and proceeded to let us know the process of installing them. He was truly friendly and very informative about the products. Sometime later, our patio blinds had an issue and we contacted them. Mike, who was the original installer, came by and shortly after discovered there was another issue going on simultaneously. He took the entire mechanism to the shop where they repaired everything at no cost(minus the visit cost). Fast forward to now, our bedroom blinds stopped working recently and my wife contacted the original installer who informed her that the company was sold and he was no longer there. So she reached out to the new owner, who apparently works 3 days/week and also has another job. After 2 and 1/2 weeks of waiting- the owner called back and without so much as offering an apology to my wife for the waiting time-he proceeded to say that they would come out for a monetary fee but that he now only deals with designers. Needless to say- my wife was not pleased at all by his attitude and his remarks. Fortunately there is a company in Bedford who will be able to repair our blinds. And they were very friendly on the phone. As for Window Fantasies- sounds more like Window Nightmares with this new owner who I can promise will never have our business in this lifetime.

We wanted to replace our older glass shower door and received three quotes from local suppliers…read more Pioneer Glass was prompt, patient and professional. They provided a schematic of how the door would look, and an easy to understand and competitively priced project proposal. The proposal also detailed several options we were considering, including 1/2" glass. We opted to move forward with Pioneer, they estimated it would take approximately three weeks to order our custom door. Just under three weeks later, our door arrived and was installed a few days later. There were no issues, the measurements were correct, door looked great and worked perfectly and swings easily, all 90 pounds of glass. And the 1/2" glass gives the shower a high-end look and feel. We'd be delighted to work with them again on our next glass related project.

I'm the Building Chair for a non-profit, we needed a number of large three section windows…read morereplaced. The maintenance supervisor for the facility had been soliciting replacement prices for awhile, nothing affordable came in. He mentioned to me the need to replace several windows, I suggested Pioneer. They came in measured and had a more than competitive price in hand within a couple of days. Quoted an accurate lead time and delivered and installed on time. The windows are beautiful, the price was more than fair, and the installation was completed without a hitch. Jake and the crew at Pioneer are a great team, and do exactly what they promise.

We were very pleased by the work performed by this company. Their folks helped us find great…read morequality shutters which look fantastic on our home, and have drastically improved its exterior appearance. They were friendly, reliable, communicative, and diligent in their work. They went above and beyond what we expected, and we're deeply appreciative that they handled some unexpected obstacles with cheerful aplomb. Highly recommended!

I have resisted posting a poor review like this for quite a while. In fact almost two years…read more Furthermore this is the only bad review I have ever felt the need to share publicly about any other contractor, business, etc generally choosing to keep said discussions internal and private with the business letting them fix things. At this point I've got nothing left. I originally chose Karl Ivester and New England Shutter Mills because of all their good reviews and positive experiences from other homeowners and businesses, but it has been anything but for my home. Sure if you'd like dozens of apologies for dropping the ball when Karl feels like getting around to you he will be happy apologize. However apologies only go so far when you're still waiting for product you paid for to be installed, and when the installation that has been completed was done poorly. In fact when Karl came to re-inspect original install he pointed out things I wasn't even upset about that he said were not to their standards. Well I don't know where the standards are for communication and getting things done, but they aren't there either. Like I said I have dozens of emails back and forth explaining many excuses as to why the job hasn't been completed, yet it is still not completed near 2 years later. Today was the latest example. After I spoke to Karl 3 weeks ago on Jan 18th he was supposed to follow up with email and show up on Jan 28th. You guessed it. No email, no show, but another apology for dropping the ball. His words. Also his words were to pick a new time for this Monday 2/4/19. After sending back a response you guessed it. No email, no text, no phone call, no show today. Very disappointed in the product quality; even more disappointed in the extreme lack of professionalism in making good when you know your work did not turn out as promised. Perhaps most discouraging is that as a business owner when you have an unhappy customer you should be the one reaching out trying to make it right by the customer. Instead in this scenario I am the one that has had to initiate contact at least 4 different times generally with large chunks of time passing in between to keep any lines of communication open in hope of rectifying the current incomplete job status. Also discouraging was that the installer knew the shutters weren't right from day one. I had been at home to let them in before work and in my process of getting ready came downstairs. You know when you enter a room and someone stops talking because they're discussing something they don't want you to hear? Yeah that was the installer talking with the owner Karl that morning. I should've known at that moment yet I waited to see how it would turn out, and this is why I am where I am with semi completed install of shutters that don't look right and if I take them out all my woodwork and trim has been damaged and will have to be fixed just to get back to where I was prior to install. I can send along photos of poor install and emails to anyone looking for elaboration. Also happy to update and / or remove this posting entirely if Karl and New England Shutter Mills can make good on their original contract and promise to qualify and customer service. Otherwise this is my only recourse at this point for a disheartening experience overall.

Just had a horrible experience with George. We had a blind that had a broken cord. According to…read moreGeorge, "anything with a cord can be fixed". A day after he picked up the blind, he called to say it couldn't be fixed, because he could not "compress it". George returned the blind damaged in two places. When I told him about it, he told me it was probably old and brittle and that he had to "force it". Why would he have to force a pleated cloth blind, regardless of the age!! When I told him I was disappointed, he made no apology. When I said I would let people know about his poor service, he said to me "Go ahead. What do I care?" Is this how consumers are treated today? George was rude and uncaring and I would NEVER recommend him or his company. An absolutely nasty man.

George was prompt, professional, and delivered everything as promised! We look forward to working…read morewith him again.

we always have so much fun and the staff is amazing. Product is great and they are not over pricedread more

Good operation. Good product. Better than competition. Definitely worthwhile. Highly recommendread more

Great job installing livingroom, kitchen & bedroom window blinds!…read moreGood prices & follow up was prompt when I called. I would definitely use them in the future and recommend them to friends & family.