They took the couches out so now you have 10 guys standing around bored out of their minds instead of being able to sit down. Removing those couches and not replacing them with other seating arrangements was a dick move. I'll take my wife to the winsor in Ala moana because then atleast I have other stores I can visit while I wait for an hour or more for my wife to shop there. read more

Windsor Store - Pearlridge, Aiea, HI Love this Windsor location! It's at Pearlridge Center (98-1005 Moanalua Rd, Aiea, HI 96701) and has everything--cute prom dresses, evening wear, everyday outfits, shoes, and accessories for any occasion. Whether it's a party, date night, or just refreshing your wardrobe, you'll find something stylish here. They also give a 10% military discount on regular-priced items in-store, which is such a nice perk for service members and families. Do check on availability for discount. And shoutout to Miss Kayla, one of the sales associates--she's amazing! Always well put together, with her own unique style and personality that makes shopping here even better. Her nails are iconic (yes, she even has a picture of her boyfriend on them!) she's truly an asset to the store. Windsor Pearlridge is a must-stop for fashion and great customer service. You won't be disappointed! Marie read more

Windsor - Sales Associate - Accessories Near Me - Aiea, Hawaii

See all

I never heard of this store until last night looking online. I had very limited time to find something for several different events happening next week. All my worries went away when I met Eleina!!! She is special!!! She asked about my style & I showed her some pictures I did a screen shot the night before. She made great suggestions, found all things I loved, & even though it's hard to find my size, I walked out with 2 bag fulls of both dresses & clothes. WOW!!! I smiled the whole way to pick up my husband not only because I found so many beautiful & wonderful things, but also some items were on sale which always helps brighten the smile (lol). HA!! I give up easily because I'm not a shopper & I only go because I need things. Some people it makes them happy- I stress normally, but NOT TODAY!!! YAY!!! A MILLION BRIGHT SUNSHINY STARS FOR MISS ELEINA!!! Thank you! read more

Windsor - One of the many bags that was filled full of beautiful items from the store thanks to Eleina! - Accessories Near Me - Aiea, Hawaii

My sister and I recently visited Windsor hoping to find outfits for a night out. While I understand that employees may be busy and that greeting customers isn't always expected, the overall customer service we received left us feeling unwelcome. When we first entered the store, no one acknowledged us or offered assistance as we browsed for quite a while looking for dresses and tops. The only positive interaction we had was with a worker wearing black boots and a cropped jacket who made conversation with me about my squishy. That small interaction made me smile. Later, we found a dress displayed high on a rack that we couldn't reach ourselves. We approached a tall blonde employee who was already using the pole to retrieve clothing and politely asked for help. She responded with what seemed like annoyance, rolled her eyes, gave a vague answer, and then called across the store for another employee to help us instead of assisting us directly. Thankfully, the other employee who came over was kind and helped us get the dress down. After trying it on, we decided to keep looking for other options and returned to the store later. My sister picked out several tops and went to use the fitting room. Two employees were standing nearby talking, yet neither offered assistance or explained the fitting room process. My sister looked confused and ended up walking into a stall herself. Even the same blonde employee walked right past her without acknowledging her or asking if she needed help. I understand that retail employees have other responsibilities such as organizing merchandise and maintaining the store. However, throughout both visits, we felt overlooked and received very little customer service compared to other shoppers in the store. We left without purchasing anything, and the experience felt like a waste of time. Unfortunately, we did not feel welcomed and will likely choose to shop elsewhere in the future. read more

Workers here are rude and stuck up. They make no personal connections at all. I shopped in here for two hours and not once did any worker come up to me and asked if I needed help. I also asked a specific worker if they had a certain shirt and she instantly said " it sold out " a few minutes later I found the shirt hanging up and I told her and she just shrugged her shoulders and said " oh ". Also I understand it's a adult store but when we have to bring our children shopping it's already a stressful time so do us all a favor and take a lesson on how to be a little more understanding and friendly. Also each worker has different rules when it comes to the fitting rooms, one lady allowed two of us and my baby in one fitting room together with no issue at all she didn't even count our items she just told us to go ahead so we did. Then when we tried to go back and try on more items a second time it was a different lady and she was beyond rude and was not allowing us to be in same room. I understand each store has its on policy's but don't come at me sideways when I question you why we can't go in the same room again that we literally just both come out of 5 mins prior. Work on your communication between workers. read more

Fix the telephone system! Can't talk to anyone can't get the info needed. Doesn't work, frustrating.

If you love the glitz and glam at a reasonable price, then I'd suggest coming to Windsor. I always get my semi formal and formal dresses here for almost all occasions. I enjoyed the customer service yesterday. There was actually someone working in the dressing room and she was ready to assist me. The store is clean, there are also couches for those who are waiting, there were also a $7 sale on selected shoes. I love shopping here because their dresses and clothing have a pretty good amount of assorted colors read more

See all

I like the dress selection here more than the Ala Moana location but I feel like the workers here aren't as friendly as the ones in Ala's. Also, I came here to buy a prom dress for my little sister and how did they manage to bag and check out the dress but not remove the security tag? It was on the front too and would've been hard for them to miss...My sister and I didn't notice till we got home because we were looking for my wallet in my bag while the worker was bagging the dress. Other than that, the dress was beautiful and decent quality! read more

My new go-to store for every special occasion! I was looking for a maxi dress for an upcoming wedding that wasn't going to break the bank. I decided to come to Pearlridge to see what I could find! As I walked around, I saw that Forever 21 had closed and a new store replaced it! What caught my eye were the cute mannequins in the window. They were wearing red maxi dresses. I thought, OMG that's exactly what I'm looking for! What are the chances?!? I had never heard of this brand before so I decided to go in! As soon as I walked in, I knew I would find something! The front of the store had some Halloween costume ideas, short dresses, & other causal clothing options. Towards the back of the store, I spotted the special occasion and maxi dresses. I knew I wanted a red dress so I went straight to that rack! I honestly was a little nervous to see the prices because these dresses felt and looked like quality dresses! I was sooo excited when I saw the special occasion dresses started at $40! Even the higher end dresses were ~$80! That's soooo reasonable!! (I did not look at how much the more causal dresses were). I found a dress I liked and went straight to the fitting room. I tried it on and the dress fit! This NEVER happens to me! 1 dress and done?! Wow!! It was a burgundy fitted maxi with spaghetti straps and a high slit on one side for $39.90!!! I did notice that ALL SPECIAL OCCASION DRESSES ARE NOT RETURNABLE so make sure you try them on before buying and can use it more than once. Lastly, I did spot a sale rack with items marked down as low as $7!! What a steal! Overall, I'm super happy I found this store and will be returning for all my special occasion needs! read more

Windsor - $39.90 special occasion dress - Accessories Near Me - Aiea, Hawaii

Do not buy dresses from this store! I rarely return anything but my teen daughter had a recital and we got a dress from Windsor. She did not wear it! On the receipt there was information about returns around the holidays and there must be no signs of wear, completely understandable. However they said that they don't accept returns of special occasion dresses, which means pretty much their entire store. The salesperson did not warn us of this when we purchased. I was so upset I wanted to cry, I'm a single parent and I don't have $90 to waste. I was going to use the return money to buy Christmas dinner. Guess we eating saimin on Christmas. I'll never step foot in Windsor again. I'm really sad. What a waste of money. They should tell you when you purchase there are no returns. read more

It's like a hit or miss when I come here. Sometimes the staff is so sweet but sometimes the girls are pretty rude/stuck up & I don't get why. lol I came in to shop and forgot my wallet so I asked if I could use the Apple Pay. The staff said it was new & glitchy but I decided to try it. They were right, it didn't work. No big deal.. got my wallet & purchased some items. Unfortunately, the worker forgot a sensor on one of the tops & now I have to drive back for them to remove it. I guess I'll be back to shop more ;-P Definitely great outfits for like proms/events or clubbing to just casual dates. read more

Windsor - Accessories Near Me - Aiea, Hawaii

Now this, this is my kind of store! Reminds me of the shops in Vegas because of the fashion trends sold here. Sparkly and poppin! If you're looking for an outfit for a party or New Years last minute and don't want to chance waiting for it to arrive, this is a great spot! The store is very spacious which is a plus for mommies with strollers in tow. My son ran straight to the purple couches to sit lol. Major plus for offering an area for the husband/other half to rest while we do our shopping thang haha. I loved every sparkly outfit in here and l especially admired the wall with sparkly heels displayed! I didn't run into anyone while browsing around so I'm unsure about customer service. Since when did we have a Windsor? Lol Feels l haven't been to the mall in a long while. All in all great store to find an outfit for a special occasion. Hopefully this store lasts longer than Forever21. read more

Windsor - Accessories Near Me - Aiea, Hawaii

See all

Omgggg the service was so awesome at this location!!!! I couldn't ask for a better experience. Everyone was so helpful especially the store manager, I found just what I needed and I only had a little bit of time on Tuesday before my flight! I can't wait to revisit when I come back next month!!! Thank you for being top tear and catering to your customers. I felt like I was at my friends house in her closet!!! WOW read more

I came in a couple days ago and was helped by a employee named, Karina. She was so polite and recommend outfits for my event! She understood how I wanted to look while also feeling comfortable. I will definitely be coming in again for her advice. I have recommended all of my friends to visit this location! Thank you so much Windsor and especially Karina!! read more

The store is well kept and the clothes are nice but the customer service is a bit lacking, employees seem a bit distracted and unfriendly. Its my first time in this store so it might be an off day, but it was still a bad experience. read more

Awesome customer service. Nadiya and the cashier were so nice. Definitely better to shop here versus the Ala Moana store.

My daughter found a beautiful dress here and the ladies her so sweet and helpful! Shout out to Aisha and Karina at the AIEA Windsor for helping us out! FYI: use your email when checking out! Who knew my mom would need to check in something from a year ago. Much Mahalo ladies. read more

Supposed to be zero star!!!! My friend never got to wear her dress to the ball because they forgot to take off the black sensor on her dress. It was very last minute when we were about to leave for the ball so she wore her dress and saw the black sensor still attached to the dress read more

Windsor - Accessories Near Me - Aiea, Hawaii

I come here way too often.. Love the clothing quality + options. Jamie was so friendly + helpful! I've never had a bad experience coming to this store (: read more

LOVE the dresses but the staff needs to lighten up because they just look miserable working there.

NEVER shopping here again!!!! I have an upcoming event and bought a total of four dresses so I could try them on at home to get a better idea of what I'd look like with my shoes jewelry etc because I wasn't sure which one I wanted. On Wednesday March 23 at 11:15 am I returned three of the four dresses. The girl at the register immediately rolled her eyes at me once I said I had items to return then asked me if there was anything wrong with the dresses. I told her no nothing is wrong with them but I found the dress I liked and am returning the rest. Her response with an attitude was "so you bought all these dresses for one even event??" I said yeah? Her next response was the icing on the cake. She told me in a sassy attitude "just for future reference if you're unsure about a dress you shouldn't have bought so many because there were other girls who were looking for those same ones" and at this point I'm over the entire interaction. When I had shopped there a few days prior there were a lot of dresses that weren't in stock or had my size in but I didn't complain or blame other girls for it being gone? Instead I bought other dresses to compromise and if it was going to be a problem then their return policy posted in front of the register which states that customers have 14 days to return their items must be wrong according to this worker. I had bought the dresses only a few days prior and was shocked by the attitude she gave me that I didn't even give her a response. She continued to roll her eyes at me throughout the transaction, told me to sign the receipt, held it out and didn't say anything else to me.Unfortunately this is one of few stores on island that carry event attire making my dress choices slim without having to order online. I left the store pissed off at the TERRIBLE customer service by this girl that I definitely won't be shopping at this Windsor location in the future. read more

The store manger at Pearl Ridge mall JoQuesha was absolutely phenomenal in assisting my daughter with her senior prom selection. My daughter gave JoQuesha her favorite color and every possible dress in that color JoQuesha ensured it was readily available to try on until she found the perfect dress. JoQuesha assisted my daughter with finding the perfect earrings and necklace set that would bring her dress to life. My daughter loved a pair of shoes that were in the store, but they did not have them in her size. JoQuesha informed us that she would have a shipment coming later in the week and she would call us if the shoe was in the store and that's exactly what she did while finding the perfect purse to match her shoes. JoQuesha made my daughter senior prom a wonderful dream where she felt like that perfect Princess. JoQuesha is absolutely phenomenal and gave us the best shopping experience we have received since moving to Hawaii 2 years ago. I have recommended over ten people to shop at Windsor in Pearl Ridge and ask for the manger personally due to her professionalism and attention to detail that the customer is looking for. Thank you JoQuesha you are amazing. read more

Windsor - Senior Prom 2022 - Accessories Near Me - Aiea, Hawaii

See all

Shout out to Shellsea! If you go here, I would ask for her! She was super helpful, patient, and will remind you of things you might forget to buy! I had a wedding coming up so I need a semi-formal outfit. I was struggling to find anything. I left with a beautiful dress I am super excited to wear. read more

Grateful for Shel and the staff for the genuine suggestions, help, and attention. Big shout out especially to SHEL for holding it down!! He maintained such professionalism, good energy, and just an overall good spirit!!! Thank you for being a part of my daughter's successful prom night! read more

The manager was so sweet and friendly. Clothes were cute but the service made me a long time customer for sure! The shoes I bought became my daily work shoes read more

Has a lot of gorgeous dresses. Loved shopping here !! It is a very big store has a lot of varieties of cute clothes. read more

I'm not sure if yelp deleted my comment or what but 10/10 I came in looking for a dress for my mom's wedding and the girl who was working was amazing. I believe her name was myla she was so welcoming and sweet It felt like I was shopping with a friend. I normally don't wear flashy things but she found this gorgeous staples dress and it was perfect. I'll definitely be back! read more

Love this new store that just opened. Fashionable, love the outfits reasonable and trendy. So many styles to choose from. Definitely will be going back. read more

Store #235 has the best sales staff ever!!!!! Karina is absolutely amazing. She was so patient with my daughter as we were looking for the perfect dress. She styled my daughter from head to toe and I am so overjoyed with the whole look. We walked out with 2 dresses, shoes, and jewelry. Walking out I was able to speak to Geneva who was also so helpful. I will definitely be returning to this store due to their exceptional customer service, product knowledge, and amazing stylists. Mahalo!!!! read more

While shopping in the store for my daughters party I was greeted with a smile , Karina was very helpful even though the fitting rooms were super busy she still managed to help style my outfit, and Also kept the fitting rooms clean and organized! I love her energy!! I will definitely shop here again thanks to her read more

Three attendants on the floor, no assistance while shopping, no one t the dressing room, when checking out attendant busy looking for the other side of a shoe that a customer, who is checking out, wanted to purchase, no other attendant able to cash customers out, waited ten minutes and I was the 2nd in line. read more

I keep meaning to leave a review...Windsor is such a great addition to Hawaii shopping, especially the Pearl Ridge location! This store has turned into my daughter's go to for all her clothing needs, from casual to special occasion! Sophia is REALLY helpful when she is there, making sure we don't miss any details...I really wished she was working every time we go shopping, as she is so helpful when she is there :) read more

Amazing customer service & I found exactly what I was looking for!!! One of the employees, Aiko, was so sweet and really took the time to help me find the perfect dress for my birthday party this weekend. They also have a great selection to choose from. It was overall a 10/10 experience and I definitely will be back again soon!!! read more

The store is very big a lot of room to walk around and look instead of bumping into people. Store very well organized the workers are very helpful they know their stuff. The prices on clothing very reasonable. read more

This was my first time in this store & it's DEFINITELY not my last! Came in to look for some cute outfits for my upcoming trip & found everything I needed & MORE! Thank you to the 2 queens that helped me & made me feel so welcomed! I'm so sorry I forgot your names, but I was there on 7/6 around 11ish! read more

We were vacationing in Oahu and were looking for a prom dress. We could not have had better service. The manager went over and beyond to help us. She stayed open late and assisted my daughter. She has such a good eye for style and age appropriateness. If we lived local I wouldn't shop with anyone else. Superb customer service and beautiful dresses. read more

Love their dresses and clothing & it's affordable! I only gave 4 stars because the associate that helped me was very overbearing and made me wait for her to pick things out for me that I didn't even want to try on read more

Zero stars!!! I went to the Pearlridge location to return dresses I bought for my daughter to look at and she chose 2 of the dresses to keep for her banquet. I tried returning the others she didn't want. When I went to the register, I noticed the two workers talking to each other about personal stuff. They were talking to each other for a few minutes b4 they actually acknowledge me. I said I was doing a return and the worker had a bad attitude when I told her I didn't have a receipt. I told her I didn't have a receipt because the other worker that was helping me last week ran out of paper and told me the receipt is in my e-mail. I showed my e-mail receipt but she again said where is my printed receipt. Again I told her they didn't give me. The lady threatened me that she can refuse return but later did some returns but said that two dresses was not from their store and to go back to the Ala Moana store to return. I later looked again at my e-mail receipt in the car and noticed that one of the dress was on the e-mail for the Pearlridge store. I then found out that Ala Moana store will take back Items from another store. So why is this store treat their customers like that. I know that they probably had bad customers that habitually return things and even return with tags on after wearing them but If they check my records they will see I just purchased recently and not coming back every month buying and returning. I hope that the worker will understand that without customers she will not have a job. I was even more mad when she gave me the refund and said I need to leave the store. How rude can you be! I told her is that how you treat your customers. She quickly replied that you got your refund. I told her I will not step into this particular store anymore. Now, I still need to go to Ala moana store to return one of their dresses and another dress that is from Pearlridge store that she said was not on their store receipt. read more