Hi everyone, If I could give them negative stars I would! I bought my TV from Best Buy at the end of December. I picked it up in Jan of 2023 and my son's Xbox didn't work. I called Best Buy they said I was out of the 15 day window and had to go through LG warranty. So I did... LG placed me with Windsor Electronics and I was assigned to work with Jackie. When Jackie called me I told her the same information I gave Best Buy and LG. I explained my TV wasn't even 2 months old and I wanted a new TV vs. them fixing it. She told me she would leave my case open but I needed to call LG and speak with a Executive manager at LG because the employees were from the Philippines and wouldn't be able to approve that request. So I called LG back, recieved a call from Senior Management. The lady at LG told me I had to have the repair thats LGs policy. Then LG proceeded to tell me I had an appointment scheduled with Windsor. I explained I did not have anything scheduled because I wanted a new TV and Jackie said I had to discuss it with LG and I would have to call her back to let her know what the outcome was. LG Management called Windsor and Windsor told LG, I requested to cancel their assistance. I explained again I did not. We left it as I would still need to set my appointment up with Windsor. I call Jackie back to schedule my appointment. No answer, no call back. LG calls me and says do I want to cancel my appointment with Windsor. After all the back and forth I'm irritated now, I tell the lady No, LG Management stated I had to keep my appointment because they wouldn't replace my TV until it was determined they couldn't fix it, or 3 repairs. A few minutes after I get off the phone I get and email saying my appointment with Windsor is canceled. Still no call and no answer from Windsor. I call LG back speak to team leader for them to tell me Windsor emailed them and I quote, " The customer was dishonest with us" so we don't want to accept the repair. Now I have called Windsor several times and left a message and still have not received a call back. I am beyond disappointed and disgusted with Windsor. I had no reason to lie to them and did no such thing! For them to email LG and state that about me is unacceptable! read more

Mike is a wonderful guy. It was a joy to meet him and have him in our home to repair our LG 65" OLED TV. He called early in the morning to let us know his arrival time and got to us earlier than expected. He worked quickly and gave us tips on how to keep our TV working optimally for years to come. He told us great stories about his time in the Navy and kept our kids entertained. We made him fresh coffee before he left. It's really rare to find someone with his level of passion for electronics these days. Also, despite having some difficulty breathing, Mike kept his mask on the entire time. Ultimately we felt very comfortable with Mike and we are happy to know that we now have a service contact for any other TV repairs we may need. read more

I was having an issue with my LG 48 C1 OLED TV requesting a pixel refresh with EVERY power on/off. Called LG and this was assigned to Windsor Electronics. Mike came out and deemed the TV as operating normal and left without completing the repair. Obviously there is a problem as the pixel refresh is not able to complete due to a bad panel and or board. This will seriously degrade the lifetime of the panel since the pixel refresh is essential in the maintenance of the Oled TV. After calling LG back they reassigned this back to this company, who in returned closed the repair thinking the TV is working normally. AVOID this company! Called LG a third time and they assigned it to a different company who has experience with this kind of repair. Windsor Electronics clearly does not! read more

Windsor electronics was scheduled to come to my house had a time frame between 8am-4pm and i didn't get a phone call nor did anyone answer the phone when i called i took off work to wait for them to get here and nothing not a email a phone call back nothing I've been dealing with trying to get my tv fixed since May read more

I have an LG Oled TV that I have had for just over a year and a half. I contacted LG and Windsor Electrics got the job! The staff was very responsive a helpful with the whole process. Mike came out to preform the service on a Saturday, and the previous reviews were spot on! Mike is very knowledgeable and a joy to talk with!! I would definitely call them again for any service!!! read more

Mike is like too good to be true. This man is amazing. He is more than I could have expected. Our tv was acting up, he asked us to buy a few parts, and I did order some from eBay, he showed up and we couldn't fix the TV and he refused to charge us, I said it's not fair at all and I insisted him to charge us something, he agreed to charging us $20, and few days later I found out that his diagnosis was perfect, the parts I ordered from eBay were defective. read more

Windsor accepted the assignment from LG on our out of warranty TV. We had severe burn through. Mike was prompt, professional, pleasant, and informative. It took awhile to get him to South Carolina from Virginia but un derstandable given covid-19. He also reset our adjustments so we would have the best possible picture. Great Job and super-great communication! read more

LG sourced these guys to fix a tv for me. They did not show, ordered parts from LG on my account and then rejected the repair. Had to contact LG to get them to credit the cost for the parts back, prorate the warranty and find another repair company. read more

I have used Windsor Electronics on two occasions . They are knowledgeable professional, and friendly. Mike came out to our house both times. He is a pleasure to do business with. Because of these factors, I highly recommend Windsor as the place to get first rate electronic repair. In our case we had a tv repaired. read more

I was scheduled for a tv repair through BEST BUY Geek Squad warranty on Saturday. Windsor called on Monday for product info. He said he needed to order parts. Friday they were a no call no show I reached out Saturday and did not get a response until Tuesday after the holiday. They made up a story about not scheduling a date, when Geek Squad clearly had the work order. Never called me...this was all through text. I asked when would they be coming and never got an answer...They had bad customer service even through text.. smh read more

LG Sourced these folks to come and fix my TV. First appointment did not show. Called to arrange the 2nd appointment and William from this company was EXTREMELY rude and condescending. Kept calling me "Sweetie". Save yourself a headache and find someone else. Will be contacting LG and reporting and finding another company that is more professional. read more

I had a warranty on my TV through Assurant and they sourced the job to Windosr Electronics. Once sourced to Windsor they contacted me immediately and notified me they will order the parts I needed and call me within 3-5 days once they arrived to set up the repair date. Almost two weeks went by and I had not heard anything so I called, they apologized and had someone out within a few days to fix the TV. The repair was done within an hour and the man who came to our house was so nice. He was prompt, professional, friendly and extremely thorough. If I was in need of a repair in the future I would definitely call them. read more

I had a warranty on a tv from Best Buy. I had an issue with the streaming not working and they assigned it to Windsor Electronics. They called and said a part had to be ordered. I heard nothing for two weeks. Called and they said they were delayed in transit. Then scheduled an appointment and did not show up. They called and always were delayed. I changed my schedule many times. Then they tried to trouble shoot over the phone. I told them sometimes it takes 20-30 minutes for the problem to occur. They said to call back if there was a problem. I did and left a message. They never returned the call but informed Best Buy that they had been to my home and installed the part and fixed the tv according to Best Buy. That never happened. This started June 20 and it is the end of July and the tv is still not fixed. read more