Executive Home Care is outstanding. Wendy does s great job and really cares.read more

From the owner: Executive Home Care of Great Neck, NY provides compassionate, quality home care services to our…read moreclients so that they can remain safe and independent in the comfort of their own home. Our registered Nurses identify specific needs of each client and design a customized plan of Care to enhance quality of life for the client and family. These home care services range from companion care and personal care to 24/7 and Live-In care, skilled nursing services, and more. Executive Home Care of Great Neck, NY has provided compassionate quality in-home care services to our clients so they can remain safe and independent in the comfort of their own homes.

This agency is the worse. My mom was getting services at home, initially everything was fine, they…read morewould call to set up appts. would call before arrival time but that was short lived. They would then show up without a scheduled appt. not calling in advance, showing up once and told my mom that she had to see them, or not keeping appts. I've tried several times to speak with a supervisor or manager but to no avail. I've also asked that my mom's case be closed also to no avail. These people are so unprofessional and I no longer want anything to do with them. Also don't waste your time trying to contact them because no one will answer. Stay away from this agency, NOT GOOD!!

I wouldn't recommend any of the Essen clinics not even to my worse enemy! Their so call help center…read moreshouldn't be help center because they can't do anything for you. Especially when it comes to refills. RUN DO NOT STOP !!! They used to be a good clinic. RUN, RUN!!!!

Zero stars. This place is the worst! My mother was on the memory care floor. They do not…read morecommunicate with the family. The administration is unethical, obnoxious, uncaring, and they lack transparency. It is nearly impossible to reach the administrators and they don't return calls. They sometimes reply to emails. My mother lost over 60 lbs in 4 years with no explanation. They didn't ensure her thyroid was checked to tailor her medication and she nearly died. They lost her dentures, luggage, and her clothing and did not reimburse. We had to do hwr laundry because they were putting other patient's clothing on her, even underwear!! The Serenity coordinator was a cranky obnoxious woman who eventually calmed down but her title is a total misnomer. My mother fell several times, probably because they were not ensuring she ate enough. Her last fall led to a brain bleed, lengthy hospital stay followed by a lengthy rehab stay. Watwrford lacked the professionalism and decency to let us know they were discharging her so we could find another place for her. They told the rehab to inform us. Needless to say during her 3 months, and counting, in the rehab we were considering they may not be a safe place for her. Now that we have considered everything we know for sure she was not safe their and we are fortunate she didn't die in their care. The administration also posts positive reviews on their site to skew their rating.

From the owner: Services *3 Gourmet Meals a Day - Served Restaurant Style…read more *Snacks *Assistance with Personal Hygiene (Showers) *Medication Management *Comprehensive On-site Medical Staff, including Full-time Registered Dietitian *Exciting Recreation Program *On-site Physical, Occupational & Speech Therapy *Massage Therapy *Specialized Unique Therapeutic Program for Neurological Conditions, Aphasia, Memory Impairment, Post Stroke...Call for More Details... *2 Week Respite Stays Available *Trial Stay, Vacation Stay, Hospital Recovery Available *Additional Care Services Available* Waterford Wellness Program Amenities: *24 Hour Concierge *Weekly Laundry Services *Daily Housekeeping *Dry Cleaning Available* *Beauty Parlor / Barber Shop *Computer / Internet Access *Fully Furnished Rooms *Services for Different Religious Denominations *Private, Semi-Private, Deluxe and Waterfront Rooms *Private Separate Rooms can be Reserved for Family Gatherings* *Resident Lounge on each Floor *Private Phone Lines in each Room* *Plenty of Outdoor Seating *Wall-to-Wall Carpeting *Emergency Alert System *Full Bath in every Room *Cable with Flat Screen TV's *Individually Controlled Heating & Air Conditioning

We are so grateful for the support and advice from Mike Kearney from Senior Care Authority. Our…read moreparents in their 90's went from being independent to needing 24/7 care very quickly. Mike assessed our situation rapidly and aided us in touring the facilities that met Mom and Dad's care needs. With Mike's recommendations we are confident that we have made the right choice for their new home. We highly recommend utilizing this service.

I needed help placing my sister in assisted living, but wasn't sure where to turn, what to expect…read more Senior Care Authority helped in so many ways. Cynthia and Josie have been there for me all the way. From the making the initial decision and choosing the facility, to providing emotional support the day of move in, and now the follow up phase regarding her previous living arrangement. All of it handled with plenty of care and concern and knowledge.

Staff is helpful and pleasant my husband enjoys his stay and the Administrator Myra is a angel in…read moreaddressing my concerns and answering any questions I have. She cares about her role and it shows in her work each time I see or speak to her. Even though my husband can be difficult, she is prepared and willing to do her best to make sure he is comfortable. I recommend Hollis Park Manor Rehabilitation Center.

I was a rehab patient at Hollis House of Horrors for about six weeks after spinal surgery…read more I have nothing positive to say whatsoever about the administrators, social workers, and other managerial staff who make their money providing the substandard care that patients are subjected to day after day. Anyone who is unable to advocate for themselves will surely suffer. To the extent management takes any interest in the clientele it is only when a sufficiently loud complaint is made, repeatedly if necessary. One morning, a nurse was so quick and rough changing my shirt that my neck was yanked hard enough to require painkillers and x-rays to ensure no damage had occurred. I was also awoken in the middle of the night when someone was taking my blood. The administrator told me it was regular practice to draw blood, and the service comes early in the morning hours. I also blame management on the complete lack of communication between night staff and day staff, as well as staff taking breaks and other staff that remain on-duty. Requests or information conveyed to day staff will likely never be known to the night staff and vice versa. The same holds true with morning and afternoon staff and vice versa. The lack of safety protocols was also evident after I began to feel ill and needed to insist on getting a Covid test.Had I not insisted on the test and the medicine, I likely would've been allowed to interact with staff and patients for days, the majority of whom don't wear masks when interacting with others -even after it was obvious that there was Covid in the facility because I had not been outside in six weeks to contract it elsewhere. To make matters worse, after some investigation, I was advised that the last dose of my covid medicine was used on another patient while they waited for medicine to arrive for that patient- the poor record-keeping and the need for me to insist that I had not finished a full course of the medication was completely unacceptable in a facility charged with administering medication to patients. Also, because of a lack of dexterity in my hand I was supposed to receive a weighted spoon with every meal, which allowed me to feed myself. At least 50% of the time the weighted spoon was not provided to me with my meals even though it was noted on every meal slip given to me with each meal. In another example of management disconnect with the patients in their care, the facility is undergoing renovations that began at 8 o'clock in the morning and continued past 8 PM-Despite the law requiring construction to stop at 6 PM. It makes me physically ill to think of all the patients unable to speak for themselves that likely must endure that construction till 8:00 PM. There was no safety grab bars in the bathroom in my room. When my dirty laundry continued to sit for 2 weeks, the excuse I was given was when there's not enough laundry, it's not taken- Zero acceptance of any responsibility by management. Overall, my stay at the Hollis horror house was almost as traumatic as my spinal injury itself. Being subjected to diaper changes at five in the morning despite my insistence that it's not necessary, the crappy food, the lack of safety protocols and absence of sufficient staff that allows for proper recordkeeping and effective communications between staff to be standard practice makes this place as close to hell on earth as I would ever want to come. I don't believe this facility should be allowed to care for patients at all, but if you are considering this facility for yourself or for a loved one be prepared to vigorously and aggressively advocate on a daily basis for yourself or your loved one. Understand that complaints made to anyone other then the administrator and which you dont document are likely going to be lost if not ignored

This apartment complex is pleasant and homey. In a very safe section of Queens, it's good for kids…read moreand senior citizens alike. Community pool and tennis courts as well as playgrounds give you plenty to do. In walking distance to a small shopping center with a CVS and some restaurants. Not so convenient to public transportation as you either have to take a bus or drive 15 min to the nearest LIRR station.

When you enter the door security guard is pleasant and explain the procedure of visiting a patient…read more The quality of care is excellent . My sister is a patient at the facility. I wanted to inform families that patient advocate's are comparison and helpful. They return phone calls. They answer your questions. The physical therapist is extremely helpful. The staff takes care of patients 100%. I feel confident with this facility.

The care was adequate and some of the staff were excellent. The problem is the billing and…read morefinance. It is nearly impossible to get statements that make sense. We lost thousands of dollars in insurance coverage because we could not get invoices and statements of payment that the insurance company would accept.