Great company. Quality and service well exceed the pricing. Would buy from them again without hesitation. read more

Wine Cellar Innovations - Interior Design Near Me - Cincinnati, Ohio

Unfortunately I do not have a positive update. Still more delays, still more poor attention to detail and customer service from the team managing this for us. We're now on month nine for this project while we've had friends build entire homes in shorter periods of time. **RESPONSE TO WINE CELLAR INNOVATIONS** I am not surprised that this company is not taking any accountability. We have a signed proposal sent in on October 5th and Wine Cellar Pro was managing the entire project, including construction. Really, really disappointing lack of customer care and accountability. read more

Wine Cellar Innovations - Agreement signed and deposit for payment on 10.5 - Interior Design Near Me - Cincinnati, Ohio

Super nice, very easy to work with, great products & support... What else do you want? Designed a room for my house with their help, just by sending them dimensions and pictures, they sent me this! Now everyone that sees this in our house for the first time says something like "holy crap!" Or "that is amazing!" The kit is very straightforward, just grab some wine and take your time with it. Wait, actually... You're dealing with power tools, so skip the wine until you're done. All kidding aside, it's all very simple to assemble just take your time, it'll be worth it! read more

Wine Cellar Innovations - Don't mind the mess, look at the shelves! - Interior Design Near Me - Cincinnati, Ohio

After placing an order for two wine racks on January 31st, we've made multiple calls to the company asking for updates on when we can expect to receive them. Having to wait is not the issue, but they have done nothing to provide us with estimated days of delivery. Instead, we've been given various tracking numbers after calling. These tracking numbers only ever show "label created", often at the very time and date we called. Not only is it incredibly frustrating to be put off by their customer service team (often having to call us back or promising to send an email later instead of handling it on the phone), but it is beginning to feel like we have been scammed for pieces that will never arrive. EDIT 4/5/22: After leaving this review, a team member reached out and we finally received some assistance. I appreciate the quick turn around and am hopeful our items will be out for delivery soon. read more

As I had been building a wine collection stored mostly in boxes in a cool room in my basement, I decided my quarantine project at home to keep me busy would be to make a full-on wine cellar with one of my rooms. Wine Cellar Innovations has tons of information on their site on how to start on the project, and it was a lot of fun to clear out the space, insulate it, and get it ready for their racks. The racks themselves were great quality mahogany, and largely assembled. It takes a bit to get the hang of the way they go together, but once you build your first rack, the others go together super easy. They even included an air nailer setup which made it a breeze - I couldn't imagine doing it any other way! They also offer a free design service which I tried (because hey, it's free, why not?), but I wanted to add a bit more complexity to my design, and as you can probably already tell I'm more of a DIY person in that regard anyway, I took on measuring and fitting in components they have available. Everyone I dealt with was excellent, and the only reason it's not 5 stars is that despite them including multiple spare pieces in the racking kits, there were a few pieces that came incorrectly cut from the factory. I contacted them and they sent replacements no questions asked, so it was only a bit of delay in completing the project. Overall, the project came out amazing and I recommend WCI to anyone looking to build wine racks. They're well built and well-priced. read more

Wine Cellar Innovations - Great racks! - Interior Design Near Me - Cincinnati, Ohio

Love love my wine racks, you customize them to fit any room. Delivery was fast and they are light an super easy to install. I couldn't figure out what to do with my old pantry so I turned it into a wine closet read more

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I was looking for a high quality solution to store my collection of vintage red wines. I found the perfect solution at Wine Cellar Innovations. I made my purchase online not really knowing what the quality of the product might be but hoping for the best. My product arrived packaged well and with no damage. The assembly was straightforward and easy with the available tools I already had. The color of stain was a perfect match to what I saw online and I now have a beautiful wine rack in my basement which all my guests compliment. I would not hesitate to purchase from this company again! read more

Wine Cellar Innovations - My Wine Cellar Innovations Wine rack - Interior Design Near Me - Cincinnati, Ohio

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Great looking wine racks! The QA department could use a little help. There were 2 significant errors in the deliveries with missing and incorrect pieces. When I called the customer service department, they were on it right away! They fixed the errors and shipped my parts the next day! I soon had everything together and it looks great! I would definitely buy from Wine Cellar Innovations again! Joe R. read more

Great experience from start to finish. Easy order, pretty easy to put together. This is a nice looking product, with excellent build quality. More importantly customer service is fabulous. I had one issue with a rack end and they quickly shipped a new one. Highly recommend. read more

Frustrating. Waste of Time. Non-Functioning Systems. I just needed price tags, that's it. I tried to place an online order. The response was that "The transaction was denied." Knowing that there wasn't an issue with my account, I re-entered the order assuming that I made a typo. The system response was "A duplicate transaction was submitted." The 2 messages can't both be true. I called Sales. The person stated that there wasn't a transaction but it takes 30 minutes for it to show on his end. I called back an hour later to place the order over the phone. The online total was $39.83 yet the over the phone total was $53.08. I didn't place the order. It's shouldn't be hard to place an order. (2/24 Update) Alex from WCI called me today about the review above. The systems issues should be resolved with new software developers and a system design error was the reason for 2 different prices for the same product. In exchange for posting this update, WCI will send me the price tags I was trying to order at no cost. read more

Extremely disappointing. I ordered a wine rack back in November of 2021. I was told it wouldn't ship until January 20th, which I understand because of COVID and supply chain issues. A few days after I placed my order I received another email saying they only had 7 of the 10 units I had ordered. So I decided to just get the 7 they had. after hearing nothing, I reached out to them on January 21 to see where my order was. They said it had shipped and been delivered. I never received an email confirming a shipping date or time. I also never received the order ( I have video camera's on my house). They had no idea what happened to my shipment, said they'd send out another shipment and then a few days after that said they didn't have that item. So after waiting for 2 and a half months I got nothing. I was also never approached with options or alternatives. I simply got a refund so I can spend my money elsewhere. Such a disappointment!! read more

I purchased a wire wine rack system back in July. They can't follow their own designs. There are supposed to be two acrylic shelf columns with 6 shelves, they sent it with 7 each so we need to adjust everything. The wine storage system was supposed to be two walls of 13 columns each. They only sent 12 columns. Their design calls for 4 inches apart but then when you ask them it it is supposed to be only 3.75 inches apart to account for slack so the wall is 3 inches shorter than we asked for. They only sent hanging hardware for half the system, so it is useless to me right now. When you call customer service they never answer and when you email them they aren't responsive. They tell me the pieces are ordered but then when you ask when its going to ship, they don't answer. I spent almost $10k on a system that is not complete nor installable. read more

I had a great experience from start to finish with wine cellar innovations. Moved into a brand new house and had to create a new home for my 1000 bottle cellar - our WCI designer worked effectively with us to create a custom cellar top to bottom including cooling unit and lighting. All the parts arrived in great shape ; we opted to do the install locally with our builder's great carpentry team and electrician. Instructions were easy to follow and the cellar turned out great. Would highly recommend read more

Wine Cellar Innovations - Wine cellar - Interior Design Near Me - Cincinnati, Ohio

I bought semi-custom racks from Wine Cellar Innovations for about 200 bottles for a wine cellar I built. I was very happy with the result. The racks were nicely stained and look very nice. The price was excellent and they had lots of options. They shipped promptly and were well packaged. I bought them about 2 years ago and they have held up beautifully (light use). They also followed up personally (actual human, not auto email) to make sure that I was happy with my purchase. I would absolutely purchase from this company again. The one downside and the reason I deducted a star is that assembling the racks was a giant pain and the instructions weren't very good. The interlocking pieces fit together so tightly that at first I thought I was doing something wrong. Eventually I got them to fit by wrapping the pieces with towels and walking on the joints, which actually worked quite well. I did get the optional compressor and nail gun and I think this is absolutely mandatory. Otherwise you would have to drive hundreds of tiny nails by hand. read more

We love our Wine Cellar wine racks. Our wine cellar is a very modest collection of about 100 bottles. The racks we orders arrived as ordered. I used a nail gun to put them together. Attached is a photo of the racks. I placed them in the center of an IKEA cabinet arrangement which form a square with the racks in the center. I also put LED rope lights behind the racks, I can change the light colors or have them change automatically fading to multi colors. We are very pleased with the results. read more

Wine Cellar Innovations - Interior Design Near Me - Cincinnati, Ohio

I'd like to start this review off with a positive: the initial intake at Wine Cellar Innovations was great and Heather was very helpful. She helped us find the right wood and stain to match our already existing cabinets. She helped us come up with a design we liked and would match the rest of our kitchen. Everyone was polite, friendly, and helpful. Heather told us one of the designers/someone else would email us a quote by the end of the week. A week comes and goes and no email or call. We call the office back and Heather tells us the designer/person who was suppose to give us a quote went out of town before taking care of our project. A week later said person calls us and clearly has no idea what is going on. Asks us to explain the whole project to him and everything we've already gone over with Heather. Told us he'd email us a quote by the end of the week. Two weeks come and go and we haven't heard anything from them. If they didn't want to take on our project (a custom built-wine rack to put installed our fridge), then just tell us so. We have now wasted a whole month and have nothing to show for it. If they had told us they were not interested in our project during our initial meeting or the first phone call, then we could have found another contractor or specialist to take care of our project, and it would have likely been done by now. I suspect we were given poor customer service because we were looking for a medium sized wine rack instead of a whole custom wine cellar (bigger project=bigger profits). However that is just my conjecture. Regardless, I was very optimistic to find a company to do our custom request so close to home and with such great reviews, but ended up being ignored and disregarded. Very disappointed. read more

After reviewing several sites, my wife and I selected Wine Cellar Innovations to complete our wine room dream. From the initial contact, order and delivery of the high quality redwood wine racks, our experience was nothing less than excellent. Their customer service was prompt, knowledgeable and courteous. Very competitive pricing. They deliver on their promises. Easy to assemble and install. We highly recommend Wine Cellar Innovations. read more

Wine Cellar Innovations - Wine Room - Interior Design Near Me - Cincinnati, Ohio

I think they are out of business. Nobody answers the phone. Web Site is down. Calling names of employees shown on LinkedIn in any department (sales, support, etc.) using dial by name directory results in "name not found" or for the two names that did connect, the voicemail was full. I am not optimistic that I will get the $2,000 order I placed in April. No communication from company other than email acknowledging initial order. No Status, no updates - NOTHING - unless I called them. After first month of frustration I called and reached someone who was clearly off-shore and was told I'd get product in early June (would have been nice to know when I placed the order that nothing was in stock). Now its mid June and I haven't received anything, I can't reach anyone online or otherwise. In an era of Amazon-like service levels, modern eCommerce technology, these guys just don't get it. Thankfully I have protection from my credit card company. My next call I guess I have to reverse the charge and start over. UPDATE 6/15/22 After posting my review a now former employee sent me a note on Yelp. She said: Hello, I read your review and yes the company closed down yesterday. He let go of all the employees including myself without a notice. I received information that he will be filing for bankruptcy and that all the customers who had orders placed will get their money back but I'm not sure how the timeline for that will look. I wanted to message you to confirm that the company is closed. I'm sorry you had this experience. I'm not an office employee, just a regular factory worker so there isn't any more information that I know or can give you. I hope you get what you're looking for from a more promised company. read more

They have gone bankrupt. The only way to get your money back is to file a dispute with your credit card company. No communication, no update. Some sketchy guy answers the phone and offers to place a new order for you with a new company...run! read more

I purchased these racks awhile ago. Nice product for the price for an instant wine rack solution. It fit perfect for the wall that I had. Spruced up the cellar. Wood was a little skimpy and would of liked a little more support. Construction was simple. Would buy again if needed. read more

I was just contacted by my sales person who no longer works there. He told me that they have gone bankrupt and are no longer fulfilling any orders. Their web site is no longer functional. If you have any order pending, you should dispute the charges. read more

Converted my pantry into a 500 bottle cellar and lined the walls with racks 6 feet high. I did all the measurements and calculations and then ordered the redwood racks online through Wine Cellar Innovations. They arrived quickly and were easy to assemble (with a basic nail gun). They're sturdy and look great! read more

Wine Cellar Innovations has in stock, quality components that solved my average size wine collection. It looks nice enough the unit can be visible, not hidden away on a closet. Very helpful people with good advice, too. read more

I purchased a complete wine rack system here and I am very pleased with the quality and style of the racks. The install was a little complicated but the end result is great. I highly recommend these wine rack systems. read more

This company is impossible to get in touch with. Over a 5 day period, I have left my name and phone number and the reason for contacting them approximately a dozen times to their 800 and 513 phone numbers, and with their sales department and an individual; I have also emailed the company and sales member multiple times; noone will answer the phone and noone will return the calls or emails. I question if they have gone out of business? If they haven't yet, this behavior will make that inevitable. read more

We built three pine wood racks from Wine Cellar Innovations. Working with these product kits was a lesson in; 'You get what you pay for' We were disappointed in the wine rack parts we received. We would have returned them, but the hassle outweighed keeping them. We worked around the poor craftsmanship. Our first clue that this product might not be the quality we expected was the images on their website were illustrations, not photographs... Had they been photos, we would have noticed the flimsy, irregular or warped beams and the many large knots in the wood. Luckily, my husband suspected the wood might spilt easily and decided to use screws instead of the nails that came with the kits. We now have them built and stocked in a corner of our basement that no one will see but the bottles of wine and my husband and me. To better set expectations, we feel photographs should be used for product pages on the website and that both nails and screws should ship with the kit. read more

Ordered two of their half-height Designer Series Wine Racks in unstained All Heart redwood. Very detailed descriptions on their website and easy to order. I was fitting this into an interior closet and needed to maximize space utilization, so greatly appreciated their range of products including stackables. Product was delivered to CA within a week, well packed and easy to assemble. Assembled both units in about an hour. read more

Wine Cellar Innovations - two stacked half-height designer series in all-heart redwood - Interior Design Near Me - Cincinnati, Ohio

We had ordered and reviewed earlier on a large wine room purchase. We moved less than 2 years after completing that project and needed to adapt an existing home that only had a "wine closet" ... The small wine racks were the perfect fit ... 3 of these units fit perfectly in the closet .... Looking for places for more! Excellent product and service! read more

Wine Cellar Innovations - Small wine racks fit perfectly in an existing wine closet! Love them - Interior Design Near Me - Cincinnati, Ohio

Our rack turned out Beautiful! It really couldn't have been simpler and the price was unbelievable. We started off with having someone make a custom wine rack. Fortunately for us, that contractor was having issues getting that built correctly and he bailed out after numerous attempts, that same night I ordered my pre-built, pre-stained unit from wine cellar innovations and it was perfect. read more

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I was impressed with their service. Delivery was quick, but a few pieces arrived warped. A quick email and replacements were on the way - no questions asked. I have the mahogany racking systems (Vinter) and truly love the color. Quality product, but just as quality service. Very important to me. read more

Our experience with WCI has been nothing but positive over the past couple of years. We met with a designer who talked with us about our thoughts on size, number of bottles, etc., then a week or so later had an initial design. While we loved the design, we thought it a bit too large, so after providing that feedback, we got another design in about a week. We settled on a little over 900 bottles because we felt it was something that we could grow into. We then proceeded with building out the room and finishing the floor to get ready for installation. I didn't want to chance messing up installation, so I left that to the WCI professionals. About a week before the install, all the racks were delivered. We immediately unpacked and inspected them. No issues with the quality of the product or the stain we chose--it was exactly as we expected. We worked with the installer on schedule and left a week for the install. Much to our pleasant surprise, he finished a day early. That was a couple of years ago and I finally found something to put in our archway, but it required an uninstall of the archway. So, I contacted WCI again and asked if they could uninstall the archway and reinstall once I put the mural up. Victor worked with me almost daily to understand what we needed to get done, so he could then put a quote together. When it came to the uninstall, they had another job in the area and said they could uninstall on a Monday and reinstall on a Friday in order to give me time to get the mural up. I was able to get the mural in place that Monday evening and the installer said he could be back the next day. All in all, we are so pleased with the results and now the cellar looks complete. We would definitely purchase from WCI again given their great customer service and the quality of the product! read more

I'm a very happy customer. These wine racks arrived quickly, were easy to assemble, look great and are very sturdy. Two bits of advice: 1) Especially if you are going to set up multiple racks, use a nail gun. You use lots of nails to assemble the racks, and doing them by hand would take you forever. 2) Make sure you know which side is the top and which is the bottom before you start assembling. read more

I had been accumulating wine in an assortment of stand alone wood and metal racks. Our online ordering got us to the point we needed to have a more efficient and appealing solution for our growing wine collection. After researching and comparing several wine rack alternatives we took at chance on WCI. We also asked our carpenter about building a system from scratch. He said the man hours would be way beyond our budget. The WCI alternatives allowed us to pick a height and width combination that took best advantage of the space. The materials arrived complete and in good shape. We had our carpenter do the assembly using a nail gun and some shims to get perfect alignment. I'm glad I got the optional sealant stain...it gave he job have a slick, custom professional look. read more

Wine Cellar Innovations - A four unit assembly by WCI - Interior Design Near Me - Cincinnati, Ohio

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Really, really pleased with the wine racks we ordered. Assembly was fairly straightforward -- I would 100% recommend a nail gun, it should probably be 'required'. Packaging/delivery was fine, instructions were clear, and the measurements provided on the site were highly accurate to the finished product. Overall good quality and value. Glad we made the purchase. Would recommend. read more

Vintner Series Wine Racks We like the 96-bottle wine rack and it worked perfectly for the specific area where we wanted it. The guys at Wine Cellar Innovations worked well with us in making sure the racks were the right size and we understood what we were getting. They sent us drawings ahead of time. I watch the videos on how to assemble them and decided I did not want to rent a nail gun. Also, I am not particularly handy, so I hired a man to put it together while he was doing some other work on the house. He said it was no problem and he built it in an hour or so. read more

I really like these wine racks. Very good quality wood, even when unfinished. They arrived right on schedule and packaging was very good - no chance to damage them in shipment to Georgia. I highly recommend using a nail gun because it made the assembly quick and fun. I'm looking forward to purchasing some more as my wine collection grows. They also followed up after the sale to make sure everything went smoothly - great customer service. Updated review - I purchased another two racks over the 2016 Christmas holiday. One of the end pieces was damaged in shipment. Customer service was great and promptly sent out a new piece after Christmas. Received the new piece and was able to get the final rack assembled. Great quality and great customer service. read more

When we needed a custom solution for an awkward space we designed specifically for temp controlled wine storage, Wine Cellar Innovations solution was ideal. We had to work through unique specifications for 750ml storage two bottles deep, 1.5 storage 1 bottle deep, and for maximizing space a solution that hung directly on a flat wall. The team was very helpful and patient. The racking shipped as promised, was very good quality and fit perfectly making for a optimized wine storage answer. My only criticism is that the construction instructions could have been clearer. I am a bit handy and was able to work through it, but it may be a challenge for some. Two people were needed for constructing my solution. All in all a very good experience. read more

What should have been an exciting project has turned into a frustrating scenario. My husband and I were told our wine cellar would take 3-4 months and we are heading into month 8 with no end in sight. Very poor communication- I would not recommend going with this company if you are looking to install a wine cellar. read more

We recently relocated to Napa from Chicago. Being huge wine lovers, we have always wanted to build a wine cellar. After exploring our options, we decided to use Wine Cellar Innovations because they were able to provide a complete end to end solution. We worked with Trish Stokes, who helped us with the design and stayed involved throughout the entire process. Trish is very knowledgable, and made great recommendations that allowed us to leverage standard racking while mixing in some custom components so we could create the wine cellar we wanted while staying within our budget. She also referred us to contractors to install the refrigeration and assemble and install the racking. As the contractor began assembling the racking, he identified a few missing parts. He took care of ordering replacements, which were quickly shipped to us. It took two very long days for him to put it all together, but we couldn't be more pleased with the results. The room is gorgeous! The racking is high quality, and the service we've received from start to finish has been impeccable. We highly recommend using Wine Cellar innovations. read more

From start to finish, every experience I had with Wine Cellar Innovations was top notch. I initially spoke with someone via the website chat who was willing to go out and take some specific measurements of their products for me that weren't shown on the drawings. That impressed me. Followed that up with a phone call to a very friendly and helpful young lady who walked me through the purchase process with zero pressure and a ton of friendliness. Shipping was on time, as promised. Can't ask for more than that! When the racks arrived, not a scratch on them, and they went together incredibly easily. Highly recommend using a brad nailer, as it makes the assembly fly by. High quality, great appearance, friendly service, and superb follow up from their staff. In this day and age of garbage customer service, they really break that paradigm wide open. Shop here without hesitation. read more