This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

yesterday I came to this location to change my plan from a different company and I asked the guy if…read morethe new line comes with a hotspot and he said yes 30G, after I finished everything tried to open the hotspots in my house, and it's not working I came back today and asked the same guy if there is a hotspot or no again said yes after he tried to know what is the issue said yes another plan have not this one. I told him I asked you twice and you say yes, he told me "okay? I said yes and it's not what you gonna do right now in a weird way". I told him I will change company again he told me okay without any respect, it's the worst customer service. I see it in my life.

I just upgraded my iPhone at the Ottawa store and when I did, they told me there was in-store…read morecharges but they didn't tell me how much and they were for. I was charged $29.99 their redux water protection plan I didn't ask for and I don't need. Unfortunately, I didn't check my bill until I got home and then when I went back and talk to Ashley at the store, She said she told me there was in-store charges and I explained that I should've been told more about what they were and she told me I should've asked. I feel like it's very deceptive. Go to Verizon in Peru, they don't overcharge.

Nope. Very frustrating experience from start to finish. According to them everything is corporate…read moreVerizon's fault, and because of that, they can do nothing to help you fix it. Apparently, they cannot even contact Verizion (who is their vendor). Do yourself a favor and go to a corporate store.

jace is a woderful representative of us cellular. she is…read morevery helpful in every aspect. i recommend that she get a better pay for all of the hours she puts in jace excels in her ability to help her customers with all of their vast variety of problems and questions. her knowledge is very extensive and impressive.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I just had the BEST experience at ATT Peru, IL, and so I felt compelled to leave a review right…read moreaway. I cannot say enough how awesome my customer service rep, Colin, was, and I hope that by leaving a good review it will get back to him and/or his manager(s), because he was seriously the best. First, he promptly greeted me upon my arrival to the store with a smile and very nice pleasantries. As he was looking up my account information, he noticed I wasn't on the "Next" plan. Normally at this juncture the rep tries to sway me into changing my plan; it's their job, I get it, but that doesn't mean I don't dread listening to their speal before politely refusing. Not Colin, though! He smiled and said "You must have unlimited data!" Which I do, hence the reason I won't change my plan. It was just so nice to have a rep get it and even share a smile with me over it. And then he totally turned my day around for me. I had dropped my phone into water this morning. On top of that, I checked my AppleCare and found out it had expired. And to make matters worse, when I checked my att account online, I knew I wasn't up for upgrade. So I was fearing that I was going to have to buy a new phone mostly outright with little discount. And that's when Colin said, "Don't worry, Courtney - you had purchased insurance in this line!" He has no idea how close he came to be hugged tightly right then and there. It's Christmas time, so I really didn't have the extra funds to spend on a new phone. But a replacement phone, that I could swing! So Colin took care of everything for me and was so pleasant to interact with - he really changed my mood just by being so kind and helpful. So I will absolutely return to att for my future cellular needs! Thanks for being awesome at what you do, Colin!

The new 2026 location in Peru is awful. Cooperate sold it to a third party Retailer and the…read moreservice is now horrible. Its now under Prime ownership. A third party vendor-Staff is rude, indifferent and unhappy. Absolutely wont help with any phone issues, only interested in you if you earn them commission. Don't waste your time. Order online or go to a cooperate location in Ottawa

Avoid this store at all costs. Go to Verizon instead. Verizon was super helpful. I went to this…read morestore to buy liquid gold as a screen protector for my new phone. Was told they no longer have it. The guy recommended the glass screen protector instead. Fine. As I was putting my phone in my purse which was sitting on the floor I missed the pocket. It fell 2 inches to the floor. When I got a case to put on my phone 20 minutes later I noticed the screen protector was shattered. Proceeded to go back to US Cellular and was informed to send it in under warranty and they'd send me a new one. When I went to Verizon I was told it should have been marked as defective and sent back to the company and my money should have been refunded. SKIP THIS STORE AND GO TO VERIZON. This store has horrible customer service!!!!

About four years ago I walked into this store to set up new phone service, and the guy that…read moreassisted me set me up with the wrong plan (after trying to up-sell me by lying). I went in a few days later when I realized the error and was told that I had to come back again when he was scheduled to work. I did so a day or two later. He did change the plan to the correct one, but not before trying to up-sell me again. I can't prove it, but I am nothing short of positive he did it on purpose based on his demeanor and response when told what happened. I made the mistake of not calling him out on it right then and there, but I wanted to give him the benefit of the doubt. However, since I was getting a prepaid plan and the original plan he gave me was a postpaid plan, a new account had to be created. Instead of closing the original account, he just made the new one and a month later I get a huge bill for old one. When I asked about it, I was told that the account would be zeroed out and closed, but that it might take a month or so, so I should just disregard any future bills. Which is exactly what I did when I got the next bill a month later. A month after that, the bills stopped coming so I assumed the account had finally been closed. A couple months after that, I get a notice from a debt collector for it, and when telling the debt collector that it was a fraudulent debt, they reached out to US Cellular for "proof of debt", and all I received was a copy of the original invoice. I reached out to US Cellular, but all they told me is that once it goes to collection it's out of their hands. For months afterward, I received multiple calls daily from the debt collector and additional notices threatening to report me to the credit bureaus. Fortunately it never appeared on my credit, but just today I received another notice from a different collection agency for the same thing. I have wasted at least two hours this evening calling the US Cellular store where I initially set up service, calling US Cellular customer service, and chatting with US Cellular customer service online. I have been transferred, put on hold, told I would be called back but wasn't, and just given the runaround. All I've gotten is "you need to talk to someone else" and they give me a number and tell me that it's the "dedicated Fraud debt reporting" number, or the "Financial Services" direct number, but it's just the regular customer service number which is almost completely automated. When I did get through to a human, all I was told is that it's my problem and there is nothing anyone can do since it's already gone to collections. US Cellular, if this goes on my credit report: watch out.

Other than standing at the door before they opened so that i didn't have to wait in a hugemongus…read moreline for 2 hours, the young man who helped me handled things very well and the lady manager kept things moving even though i could tell that some of the customers were making her want to pull her hair out.

I called ahead to make sure they had the charger I needed. And when I got there they were so quick…read moreand helpful didn't have to stand around. Great customer service skills This location is very helpful considerate and amazing people working here. Good job you guys

Great selections, reasonably priced. They have excellent prepared food, and always have specials…read more Their staff is always friendly and helpful. They not only bag your groceries, they take them out and load them in your vehicle. A very unique and satisfying shopping experience.

Always have what you need. Small town atmosphere. Great help at checkout and then to your vehicle…read more Wish they were open on Sundays.