Under new ownership/managrment. New group seems MUCH more customer-satisfaction oriented. I've taken flight suits and patches to them for Velcro. Work was promptly done. Done correctly. Fair pricing. I'm a very satisfied customer with this new management team. read more

THEFT by SWINDLE or OUTRIGHT THEFT? I ordered an embossed name patch online on Feb 8, 2023. The website indicated it would take eight plus weeks. I received no acknowledgment so I emailed them. I received a reply that they received my order but it would take TWELVE weeks to get my order and they immediately charged my credit card $45.44 12 WEEKS came and went, no patch. 13 WEEKS passed and no patch or contact. I emailed THREE TIMES and called TWICE, NO response. After leaving a message a THIRD TIME I received an email indicating my order status as "REFUNDED." I checked my credit card statement, the "people" at Wings and Things did NOT refund my money. More emails, no response. I then contacted my credit card company to get my money back. It's been TWO weeks and Wings and Things still REFUSES to return the money. Again, THEFT by SWINDLE or OUTRIGHT THEFT? AVOID this company and use VanguardDotCom, FlightjacketDotCom, Gibson-barnesDotCom OR any other reputable company. If you do make a mistake and order from them, be certain to check that they deliver what you ordered, and if you request a refund, they actually return your money. *TO WINGS & THINGS, don't bother trying to contradict this review, I have documents of everything I wrote in the review. read more

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I asked to have three patches sown on a leather vest. I asked what the charge would be and told about $20 including tax. I said great! when I go to pick it up they say $40. I asked why and was told that the estimate was given incorrectly. So, they charged me $29. I would have gladly paid $40 if that's what I was told. Make sure to get the price in writing from them. Even better, don't go there at all! read more

By far the best patch/ sewing in Pensacola. Last minute sewing, no problem. Got a big order, it cheap. And they take care of your items. Hands down, the go to shop. read more

I just received my leather name tags with gold Aircrew wings, and I couldn't be more happy. They were picture perfect and for a fraction of what I paid for similar name tags from another vendor. They were so well done that colleagues, who also ordered from another company, were surprised by the quality and price. I've ordered from this company before and will order from them again. Wings & Things Monogramming has NEVER disappointed me! read more

The customer service is not good here. They were irritated and non apologetic when I asked for corrections of errors on the monogramming. They did offer to discount the price which I declined. It's not about the money for me but the inconvenience of having to make several trips and the monogramming is still not correct. They did ask a staff member if he would correct the errors today while I was there since this was my second trip but he said no and made a joke about it. I've sent many team members there for monogramed jackets, shirts, and hats over the years. I will not be back or be sending referrals any longer read more

Valorie, and Wings & Things has been my go to spot for custom patches for about 6 years now. large group military orders, and they were creative and flexible in ensuring that we got a great product on time. Best customer service in the business! read more

I ordered two cloth nametags and they were unacceptable. My aeronautical rating is USAF Command Pilot. The wings were completely out of proportion to the star-and-wreath; it looked like they sewed the wings, and then a smallish star-and-wreath as an after-thought. Totally out of proportion, does not like right, and unacceptable. Do not order nametags from this company unless they fix this problem. This is a rookie-level mistake. Also, the order took a long time to arrive - I ordered via the website on Dec 9th, called to check on the status on Jan 2d, and finally received the nametags on Jan 5th. read more

My church needed some parish crests embroidered onto our new acolyte robes. Wings and Things did a stellar job. When some corrections needed to be made through no fault of their own, they stepped right up to the plate and had the corrections made in time for use that very afternoon. I couldn't be more pleased. read more