Miami Gardens location (21317 NW 2nd Ave) on National Wing Day. I placed an order at 9:30 PM and was shocked to see a 68-minute wait time. When I arrived, the store was overcrowded and chaotic. I returned later, but still couldn't get my order. Staff couldn't give a clear timeframe, and many customers were complaining about 2+ hour waits. After waiting nearly 2 hours of confusion, I left without my food. I called several times and no answer. The next day, I visited the store, and while the cashier was very kind and professional, the manager refused to fulfill my order and only offered a refund, which I was told would take 3-5 business days. Though the cashier followed up and confirmed the refund was processed, I am still dissatisfied. No apology, no attempt to honor the promotion ( or at least fill the order for the food I paid for), just poor planning and leadership. This is their 2nd year doing this and it is still an unorganized hot mess because of management. read more

I don't eat chicken, but my son and husband said their wings were fresh, seasoned well and delicious. The fries were seasoned well and delicious too. My son selected the lemon pepper wings, French fries and a soda. My Husband selected the Mango Habanero and Lemon Pepper wings along with fries and a soda. The prices here are reasonable and the employees are nice. They also have a bench here to sit at when you're waiting on your wings along with a television to watch. Many different flavored wings to select, but just to name a few, they have lemon pepper which taste just like the name, Cajun, Atomic and Mango Habanera, if you like hot and Hawaiian if you want sweet and tangy. Many people were selecting the lemon pepper which is extremely popular and I know when I used to eat chicken, it was a delicious lemony and tangy flavor. My husband and son got the bone-in wings which my son usually get the boneless, but tonight he chose the bone in. The fries here I did try with ranch dressing. I only ate about two. They were really delicious in my opinion as well. I know I will be back to pick up wings for my family. read more

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Employee's are very friendly and nice. But their food is disgusting. It's about 75% breading and 25% chicken. Tastes like frying pan.

Horrible service, I order 3 items and I being waiting for my order over 40 minutes. I ask the cashier and her answer was I don't know. The food was greasy, frozen inside burn outside the worst. The location it's in a very bad neighborhood and the crew it's absolutely clueless. Stay away from this place read more

Wingstop - Store - Chicken Wings Near Me - Miami Gardens, Florida

Best Wingstop location in miami hands down. Never had any issues ordered from this place. Wings are always on point. Super convenient location too. Can't go wrong. Usually order the lemon peppers wings and buffalo wings. The seasoned fries are also fire. read more

Wingstop - Chicken Wings Near Me - Miami Gardens, Florida

So I've been coming here for awhile. And the food is good here. There has been plenty of times when I've either come here for lunch or on the weekend. I know my work some times orders from here when we sometimes have work functions. I much rather to order online, when just walking up and ordering from the counter. I just order online, walk in, pay, and keep it pushing. So it's all good. I came here this day only because I had to go to the car wash next door to the wingstop. I guess I could do a shameless plug and say check out my review on the car wash. read more

Horrible customer service. Front staff rude. I ordered at 7:12pm and it is 8:46 and nobody can find my order. After showing my email confirmation 100 times finally the cook realized the order was given to the wrong customer. The front worker states we can make it over but it will be put to the back. Terrible customer service. I will never eat here again. Its always an issue when I come here. Asked for something extra for waiting an 1 hr and 50 mins was told no! Lol what a joke!!!! read more

The manager Tracy and cashier melody was amazing. Every time I visit Tracy greets me by my name and she already knows what I want. I'll always visit this store because it's clean and I get treated with respect read more

The service was decent however when DoorDash picked up my Order it was incorrect. For the time that it took to receive the food and to be incorrect it was just not a good experience. I actually called the restaurant to inform them of the error with my daughters selections, the young lady was really nice and helpful and understanding, and let me know to just come up tomorrow the next day to receive the correct order. However, the next day when I went in the evening, it was super crowded and I waited almost another 40 to 55 minutes to receive one order, this location is super crowded. The food is tasty. However, you better be prepared to wait when you come to this location have your patience pack with you. read more

Just Picked Up My Order Lunch Special I Asked The Cashier To Please Cover Her Nose Cause I Have A 7 Month Old Baby This Lady Said They Have Mask For Him I Should have Put A Mask On Him Lord Have Mercy I Said I Will Never Come Back Her Reply Who Cares read more

horrible customer service. the lady taking my order was smacking food while talking to me. Rude. No manners.

These guys work so hard and the women too lol love this place I went in tonight they had so many orders and the two gentleman working tonight were so adorable and soooo nice thank you for making my food amazing Steph :) read more

Service was terrible. Staff was rude as all hell. As if it's my fault they were overwhelmed. I ordered online and they took my payment and didn't even go check if my order was ready. They didn't have the wings I ordered so they gave me lesser value wings and refused to change the price. One would assume that they would give you a price match. Nope. Overall rating: trash read more

It's Wingstop, it's chicken and fries. It's not supposed to be hard, but this location makes it HARD. I ordered online for a carry out order and the quoted time was 15 minutes and here it is an hour later and I still don't have my food. Poor customer service and poor quality staff. They take no pride in their work and no responsibility for providing customers with the good service they pay for. read more

I placed an order online for 15 boneless wings with cheese fries. When I get to the place I check my food before leaving and they never added cheese. I confront the attendant and she charges me an extra dollar to put cheese on my fries, and says that they don't do that anymore and the website is wrong.(Check the image in the main yelp page) Once I get back to the office after feeling upset with her for her lack of professionalism, I realize that they gave me bone-in-the-wing instead of boneless. The only reason they get two stars is because even though it was NOT WHAT I ORDERED, they were still good wings. I'm not ordering from here again. There's better places in the area that value their customers more. read more

Wingstop - They charge you 1.00 extra for cheese fries then they are this stingy about it - Chicken Wings Near Me - Miami Gardens, Florida

This is my first time coming tip this wingstop since I've been yelping and most likely my last. The service wasn't bad but the wings were, they looked like shit and tasted like shit...DOWN BAD read more

Wingstop - Chicken Wings Near Me - Miami Gardens, Florida

ordered my food via telephone got there my order wasn't right i asked for voodoo fries it was cheese fries in the bag got home and the tenders were cold which means they weren't cooked fresh. i will not be returning. i guess they were ready to go home and didnt cook it fresh i know i should've went to snappers instead! i need a manager to contact me asap read more

Tracy made a great first impression and the service was great and the food was too. First time at this location and I will be returning.

I order by phone we'll over 30mins get there still had to wait 30mins just received some of the worse chicken wings I've had from any wing stop smh crazy ! read more

Any reviews that say anything positive about this location is absolutely full of shit. The service is horrible, the women working there are horrible and slow, they give you a certain time and it ends up being 3x the amount they originally said. I ordered my food and they told me 20 minutes, i show up 50 minutes later and they still havent completed the order, then i sit for another 10 minutes and althought they charged me they didnt even hand me the food yet. Completely ruined my night they aint shit read more

Around 7:30 p.m. this evening, I went to pick up my 10 wings and corn. While there I saw a guy cooking food with his face mask below his mouth, exposing his nose and mouth. I immediately complained to the cashier and she walked over and told him. Moments later, he went into the back and came back with a face mask properly covering his face. This is Crazy and extremely unsafe! There need to be a manager monitoring the store to ensure compliance. I was too afraid to eat my food. read more

The boneless wings had a very weird texture but the food was ok but overall the food was good

It smells rotten in here and it shouldn't take 20 mins to make fries after I asked how long and was told by the cashier five mins . Being on lunch break I was frustrated read more

As usual, doordash comes with no soda, it's in the receipt, but wasn't given to the driver. Calling them back it either goes to voicemail or they pick up and put you on external hold. Customer service might as well be an episode of world star, over it. Grocery store has better wings frozen. Don't even get me started on those soggy greasy excuse for fries. read more

This has got the be worse wing stop in Miami Dade county. Slow service . Never answer the phones . Never open on time . Good always cold . Just go head and close down and turn into a chic fil-a ALREADY read more

would rate 0 star if it was possible , horrible customer service! manager as well didn't cooperate on helping for a refund when she got my order wrong. she didn't want to replace it either she said I had to pay extra when since the beginning I told her BONE-IN wings. super rude said she couldn't call anyone or do anything to give me a refund but at the end she did she just wasnt trying help me at the beginning. they have AirPods in while working and that's why they can't here customers orders. read more

Make sure you order them wet.....Thats she said. **Kanye Shrug** WIng Stop is delicious, enough said. They opened a location around my house and everyone insisted I try, I did the lemon pepper wings are super yum! Always get fries they're literally sweet. The staff was super friendly love to Coriama for reccommending them wet lol I'll be back. read more

R-U-D-E ! Poor customer service and poor attitude. Avoid the bad vibes while you have time. Protect your energy!

This wingstop can't get a order right if there life depended on it. I love the way the "give" you a roll or a drink to apologize for their incompetence. I like wingstop but this location needs new personal. The other location don't have this issue. Today I was charged for a combo when all I ordered were wings and a roll. They gave me my wings and no roll, when I asked for my roll the cashier told me they were out of rolls. Sometimes my order is cold when I pick it up because it's ready before my pick up time. I can go on and on!!!! read more

This particular location is just OK in my opinion; I more frequently visit the Countyline Road location which taste slightly better to me. Wingstop is my 1st go to place when in the mood for some good Lemon Pepper Wings... The wings are not very large but the wings are cooked well done and that's what I like, nothing worse than soggy wings. They have a variety of flavors, which include hot, mild, teriyaki, lemon pepper, and garlic Parmesan, just to name a few, and much much more... They also serve sides like fries, coleslaw, and potato salad. All an all I give them 4 stars and would recommend if your ever in the area or in the mood for some wings to give them a try... read more

Order the 10 wings, mild and teriyaki with a bottle of water for $11.53. Service was fast and wings were great. Place was clean and friendly staff. This a pick up restaurant not sit in. read more

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late nights when it come to door dash around bout an hour close to their closing time they take extra long wit the orders on purpose to make the drivers cancel , lazy fxcks read more

They greet you as soon as you walk in, they are very friendly and energetic and always get the order right. They offer excellent customer satisfaction and quick, friendly service. read more

Love WingStop BUT this location is TERRIBLE!!!!! Online orders never goes through and always mixing up orders. Need of new staff. Will not order here again. read more

Wingstop - What is this?! This was apart of my 10 wing combo. - Chicken Wings Near Me - Miami Gardens, Florida

This place is literally the worst. Don't expect anything to your way when eating here - something will always have to be incorrect or just terrible. They take so long (think the busiest WingStop ever, but worse) even when they aren't busy. The food is rarely warm. The portions/proportions are always trash - you get more breading than actual chicken, plus the overall quality of the food is trash, even by fast food standards. And to top it off, the employees always have the nastiest attitude. I don't know what it is, maybe they're underpaid or if they just hate their job but it's just always how it is... Also, don't bother ordering delivery from this location. Everything I listed here will be 10 times worse/more likely to happen if you do. I really hope someone in the right position sees reviews like this and takes action because it really sucks that this is the WingStop that is closest to my house. read more

Rotten wings do not buy from here then I tried calling them to inform them and phones not working

good luck eating at a location with a severely underpaid staff. no one is in any rush to help or get things moving. they don't care and i wouldn't either if i worked at a wing stop. food was average besides the 2 year old fries. the wings were on point. at least i hope so. front staff wears a mask under their nose. i don't mind not wearing one but why wear one under your nose? read more

Wing Stop is my FAVORITE wing spot ever! I haven't had any problems ordering wings at this location (jinks knock on wood). I eat here at least once a week and lemon pepper wings are my LIFE! Want wings come here...PERIOD! read more

The garlic-parmesan wings are to die for! The wings are always made fresh and to each order. However, the wait time is a bit long, (since they are ALWAYS busy). The fries could be better and I wish they had more room for people who wish to dine-in. read more

Where do I start with the customer service I got! I work at the jail house. Soooo I do get out late! Thank God I made it 20 minutes before they close!!!! But the way how this young lady Destiny treated me was the worst customer service ever! It's 11:51 and she said how she is going to close the door! I try to call before I came here to place the order, they didn't pick up the phone. The guy who came behind me, she gave all smiles. This will be the last time I'm coming! I'm waiting on my food. I hope they don't rush with my food. So upsetting. Wingstop you lost a good customer read more