My wife bought a vehicle and within 24 hours was making a noise. Understandable, it was a used…read morevehicle. However, Rich in the service department said it was just older parts making noise, but there was nothing structurally on sound and it was just a nuisance noise, but they would split the $1600 bill or so and if my wife paid 650, they could make the noise go away. She was specifically told not to involve the sales department. So, the sales department got called. The vehicle was taken to another garage. Swaybar ends needed to be replaced. One was bad. The other was worse. Hence the noise. $225. New car ended up paying the bill. Nice salesman, thieving, cheating service department.

I told them I was interested in a truck online and they said I had to come in and agree to…read moreeverything before they would ship it. I told them I would be in two days later. I spent 4.5 hours there screwing around and then they later told me the truck was sold.

We had an excellent experience working with Gabe at Planet Honda. From start to finish, he was…read moreprofessional, knowledgeable, attentive, and genuinely committed to making sure we felt comfortable and confident throughout the entire process. Doing business with Gabe left us feeling not only confident in our purchase, but also excited about the experience. He made what can sometimes be a stressful process feel easy and enjoyable. We truly appreciated his honesty, patience, and outstanding customer service. We would strongly recommend Gabe to anyone looking for a great car-buying experience, and we highly recommend doing business with Planet Honda!

I have had my 2018 Pilot serviced here since new and have always found them honest, courteous, and…read moreaccommodating. I have never felt overcharged and the quality of the service has been excellent. I do think adding a car wash would be helpful. Considered buying a new Pilot recently, the trade offered for my car was pretty low. My wife wanted to upgrade to an Acura MDX so we went elsewhere.

When we bought our car, we mentioned that the brakes did not feel good to us. The pedal went much…read moretoo far down in order for the brakes to engage the dealership refused to do brake pads for us. We ended up taking it back to have the brakes done and we're told that they would've only done it for us if we had a catastrophic event of failure. Also appointment was at 9:30 AM and we didn't finish until 2 PM. Kind of a long appointment for breaks..

If I could give negative stars, I would…read more NuCar Tilton Service is hands down the most dismissive and incompetent service department I've dealt with. For THREE YEARS I brought my vehicle in for the same issue: radio malfunctioning, ABS/brake/traction control lights flashing, and the odometer cutting out--even at highway speeds. Every single time? "We can't replicate it." So I did their job for them and took over a dozen videos of it happening in real time. Didn't matter. Still dismissed. Then--shocking--the radio "fails" just outside the warranty window. Suddenly I'm told it's an internal fault and get to pay for a new one. Funny how that works. After escalating to DCD Automotive Holdings, they act helpful... until the exact same issues come back weeks later. Another visit, another "extensive" test drive, another "can't duplicate it." Eventually? A loose negative battery terminal. Something basic that should have been caught YEARS ago. Yet they still insisted the radio was bad. At this point it's either: * They didn't actually investigate * Or they don't know how Neither is acceptable. If you enjoy being ignored, talked down to, and paying for parts you probably don't need--this is your place. If you want your car actually fixed, go somewhere else

I was interested in purchasing a Rav 4 (Vin# 2T3ZFREV5GW263024), and I had (and still have) several…read morequestions and concerns that I was looking to Belknap Subaru for answers. I was simply looking for information to make an informed decision on purchasing this vehicle. After two hours of having an unproductive and negative experience with two of their salesmen, I've decided that I'm no longer interested in purchasing this vehicle. They provided run around answers to my questions, and try to snow ball me on a carfax report (title history report, green box with white check marks). We communicated via their business chatline and via text exchange. They didn't answer my questions. Rather they provided run around information and asked me to justify their information. Hmm, They are the professionals, not me. They claim to have a clean title but never offer to send me a copy. Like the question on the maintenance performed on the vehicle while in Alaska (own house in Alaska, no shop, had his own oil, second owner of a three owner vehicle) I never asked why the vehicle was in Alaska. I asked why no maintenance history for ~ 30k miles, 50k to 82k, (not even an oil change). They had one questionable excuse after another and never answered any of my questions. Their lack of willingness to share information, this just raised a red flag, and convinced me that this dealership isn't being forthcoming. I have screenshots. You can decide for yourself. These salesmen were many things but helpful wasn't one of them. My opinion, they weren't professional and didn't hold up the business's standards, commitment to their customers, and the community outlined on your website. Once, I get clarification from Carfax and my independent findings on the mileage discrepancies, I will have answers to many of my questions. No thanks to the dealership's staff.

Belknap is the best car service department I have ever dealt with. I have felt dealt with fairly…read moreover the years when I've brought my cars in for services big and small. Their recommendations have been on the money and they've continued to ensure that any factory recalls and recommendations have been implemented. Kudos to this gang, especially Bill.

Dan responded to confirmation of my scheduled sales appointment via text with a gif image of a…read moreraging WWF fighter. I wondered if Dan was twelve but was later informed he was the sales manager. Matt was my salesman who immediately lamented that he had just gotten out of an extremely boring sales meeting and wanted nothing more than to just take a nap. All three vehicles that I had a noontime viewing for were buried under snow throughout the lot and Matt led me aimlessly around clicking the remotes in desperate attempt to locate them. I knew far more about the stats on each vehicle than he did and demonstrated functionally of everything from seats to tech for him. It was a most bizarre experience indeed.

in a struggle to find a car, and did a credit app and got in touch with Tucker Moore from Nucar!…read morewas incredible, got done on a nice fiat 500 lounge turbo with 59k miles and a nice warrant even gap insurance! thank you tucker! and I'd like to thank Jeremy kercheval as well for going to bat for me getting me done! I know the score isn't perfect but it well get better thanks to Jeremy and Tucker! I will definitely recommend them and spread the word, as I am going to buy all my cars from nucar! :) thank you guys!

I can only give three stars, because I did not purchase the vehicle. However, the owner was spot…read moreon: He is honest about his vehicles, and told me the truth. So, I will recommend them, but because I did not purchase, I must give three stars.

Costly lesson. Used car dealers are out for a buck, and Cupples is no exception. Saw a VW Cabrio…read moreonline and talked to Ross over the phone twice over a two week period. Spoke with him on a Tuesday and told him I'd be in town to look at the car and make him an offer either late Thurs. or early Fri. Drove from CT to NH and stayed overnight in Tilton. Arrived at Cupples at 11am on Friday. They open at 10am; and apparently couldn't wait. The employee stated that they washed it and took it off the lot for me, but they then took a deposit over the phone earlier that morning from somebody else. No sorry, no call back from Ross.

I just purchased a 2004 Toyota Corolla from John. I picked it up and drove it about 20 miles and…read morethe check engine light came on. Called John to see what he wants me to do and he paid to have it towed back to his shop. John called me the next day and gave me a line about an 02 sensor, soft codes, hard codes, etc and told me what a great guy he is for taking car of this (I had the car for a total of 45 minutes AND it had a 30 day warranty). Before purchasing from John, he assured me the car would be serviced. Obviously it wasn't. It wasn't even clean when I picked it up, but I looked past that. John knows I'm from MA and my retired father who lives in Laconia helped me find a car for my son for Christmas. I thanked him replacing the sensor and asked to have it shipped back to me in MA. John went on a tirade and said "I will absolutely not do that. You bought the car, it's your problem now". How quickly John went from a used car dealer who stands behind his cars to an average used car salesman trying to maximize his profit and screw the customer. DO NOT BUY A USED CAR FROM WINNISQUAM AUTO.

OK, so I never thought I'd write a 5 star review for a used car dealership. I mean c'mon.. *maybe*…read moreI'd give 4 stars for an exceptional experience where I was served fresh sushi as I filled out some paperwork and got a neck massage as I was sitting in finance. But 5 stars? Well, John and his team at Winnisquam sure won me over. Not only did I get a phenomenal deal on the exact car I was looking for, but John, the owner, struck me as a very down to earth, hard-working and honest guy. And in the end, he proved that's exactly who he is. Before my test drive, John was up front about an issue on the car that he was going to address. I appreciated the full disclosure. It ended up taking a bit longer and costing him more money than he'd anticipated. He kept me in the loop and the deal we struck remained the same despite the additional cost he incurred. Michelle, who handled our financing was professional and very helpful. She had everything prepared so when we got there, we were in and out in less than 25 minutes. I don't think I've ever been in and out of a car dealership in less than two hours when buying a car before this. The next time I'm in the market for a used car, Winnisquam will be the first place I look. It was really a pleasure dealing with them and well worth the hour drive from Southern New Hampshire.

in a struggle to find a car, and did a credit app and got in touch with Tucker Moore from Nucar!…read morewas incredible, got done on a nice fiat 500 lounge turbo with 59k miles and a nice warrant even gap insurance! thank you tucker! and I'd like to thank Jeremy kercheval as well for going to bat for me getting me done! I know the score isn't perfect but it well get better thanks to Jeremy and Tucker! I will definitely recommend them and spread the word, as I am going to buy all my cars from nucar! :) thank you guys!

Tried to bring in my KIA key fob as the battery was low. They wouldn't even offer to fix as the car…read morewas purchased at NUCAR down the street.

I'm very disappointed in the after care for customers. We found out that 1 tire had significantly…read morelower tread depth than the other 3 tires. 6/32 difference. This caused a problem with the ball joints and a significant repair bill. When I asked them to make tire tire situation right, they basically said "too bad, so sad." I will never visit this dealership again and you shouldn't either.

First time here, getting service for my Jeep and very impressed! Modern facility and professional…read morestaff. Waynne took excellent care of my car and me. The available hot breakfast and waiting area were a nice bonus, though I didn't have to wait long. Will be back! (Interesting that they have a 5 star rating from over 100 people on Google. Makes me think only the haters use Yelp now)