I called to fix a filling, the receptionist told me that they will need to do a general overview…read moreand I can opt for a more expensive one so that they do not have to repeat it each time I need a filling. It was less than 400 dollars, so I said sure, if you can do it once why not. When arrived, I was not greeted but told that I am early (I was early by 15 min), I was not asked to wait or anything, so I just found myself a chair. Then the receptionist gave me a form to sign that I will pay 389 or 398 dollars (sorry, do not remember the exact sum). After 25 min of waiting (10 min past my appointment time) I was accepted to go to a treatment room. The nurse was very talkative and first 30 min was just telling me about her private life. Then she took some x-rays which was ok. More waiting then. Then an hour and 25 minutes after the start of my appointment, a woman showed up, again some unnecessary personal talk. I assumed that she was a doctor, but apparently, she is just a graduate as when I asked to see her registration number, she dentistry changed the subject and asked to talk on the phone so that there's no record of what is happening. She graduated less than 2 months ago in a different country according to her LinkedIn, that's why I suspect she is not registered but that's my own fault for not asking the registration before the appointment, I just did not expect such a bad treatment. Previously, new dentists were always telling me at the beginning of the appointment that they are just starting, and that is ok with me, as long as you are honest about who you are, I am happy to help young professionals grow because we all have to start somewhere. But not disclosing this and being fully unprofessional later is not OK. Anyway, she was very harsh with all my teeth, she ignored that I told her that what she's doing is hurting, I suspect that she cracked one of my root canal teeth because it is still hurting 3 days later ( she was knocking really hard on it despite me shifting and trying to show her with my body language that it is very uncomfortable), eventually when she took her hands out of my mouth, I just left feeling hurt and violated. Trying to resolve the issue with the office manager, but they just keep sending me templated responses, so giving up as they clearly never heard a word I say and eventually it is hurtful to read: "We take time to get to know our patients" - how do you get to know then when you completely ignore what they say? "Communication is important to us" - how is it important if you send graduates and fail to disclose that? I don't want this to sound against the young potentially dentist, as she has just graduated and can make mistakes, but the whole office culture is rotten. When leaving, I asked to send me the x-rays, since they took the money for it, but instead they just sent me the invoice again. So, after all the hurt and time and money wasted, I do not even have the x-rays (I do not really need them as I did them recently with my usual doctor but out of principle, I would have liked to get the product I paid for).
They have decent equipment to be fair, which I appreciate, but with the appalling disrespect of patients, that hardly compensates.
