Lexington Computer Support always provides exceptional support for their clients. They go out of…read moretheir way to help everyone who contacts them with expert information and helpful advice to build long term relationships. I highly recommend Lexington Computer Support. Bruce Maples

Went to Lexington Computer Support - DevNull, LLC at 110 East Lowry Lane for computer repair. When…read moreI picked up, they added Webroot security without prior discussion or approval from me and charged $39.99 for annual coverage, I did need security, but a discussion would have been in order first!! Little did I know that they overcharged me by $10.00-Webroot sells same service on line for $29.99 every single day. But most concerning, I WAS BLOCKED FROM ACCESS TO WEBROOT BY LCS -DevNull, they set themselves up as administrator and I HAD TO HAVE PERMISSION TO ACCESS TO THE SERVICE FOR WHICH I PAID. Each time I called to ask that I be added to access so I could run a scan whenever I wanted and to see what Webroot was isolating, the people at LCS-DevNull had an excuse as to why I could not access the service for which they had charged me. Also, discovered that they had set up my computer to allow them to access it anytime they wanted without my permission or knowledge. I had an issue in March and wanted to access Webroot so I called to have access allowed, more hemming and hawing and excuses. Josh Adams talked with me, I questioned why I was paying for a service I could not have access to nor control. He does not like to be questioned and is quite snarky in his demeanor with customers that don't kow tow to him. And just like the school yard bullies from grade school, he used his best used car salesman tactics and told me my problem had nothing to do with Webroot and danced all around why I could not have access, making the problem mine instead of his unethical business practice. If you are not doing something wrong, like charging me for a single user service but installing a much cheaper "business" service that allows for 5 users to be connected at a reduced price, then why not just give me access??? He does not like being called on the carpet for his shady dealings at all. In the most unprofessional manner I have ever heard, he would not allow access -said I did not need it. I told him give me access or refund the service and remove it, I will get it myself directly from Webroot. He said he would REFUND THE ENTIRE ANNUAL FEE AS SOON AS THE BOOKKEEPER CAME BACK and we would part ways. Gladly, I do not like bullies nor liars. I questioned when I could expect the check to be mailed, he said the bookkeeper would be back later in the day and that was on March 12th. I followed up with an email to support@lexingtoncomputersupport.com on the 19th of March confirming a full refund was promised. Went to their website yesterday and did a live chat, and guess who I was chatting with, you got it - Josh. Only problem was, Josh accepted my chat, but he never responded. Not good customer service nor is it any way to win customers and gain a good rating on line. Typically, if a check is mailed in Lexington 40503 going to 40503 it takes 1 to 2 business days. Further, I originally paid by credit card and you know they have that card number on file, so issuing credit would have been easier and quicker. Still nothing has been done. It has been 3 weeks, so what conclusion should I draw from the lack of refund being forthcoming by Lexington Computer Support-DevNull LLC?? Here is a copy of the chat (or lack thereof) from April 3rd: Welcome to LiveChat Josh Adams Sr. Tech MGR Josh Adams 19:29 Hello, Can I help you with Computer Support today? Answer any questions? Name: XXXXXXXXX Email:XXXXXXXXXXX Hey Josh, still waiting for the $41.34 credit you promised in early March for Webroot service that I was not allowed to access. When can I expect your company to send a check? See your invoice 1700783 if you don't remember. I see you are too busy to respond, didn't think you would, exactly what I expected so now I will use the internet sites to let all know that you are a liar and do not honor what you say you are going to do. Rate this chat: RATE: THUMBS DOWN. LEAVE A COMMENT. Josh is a liar, said on 3-13-2020 that he would credit entire amt paid for Webroot account I was not allowed to access. He does not like to be called on the carpet for shady dealings. They may provide a decent service, but Josh needs remedial customer service and ethics training!!

Terrible service. I had liquid damage to my laptop and even though I had done everything I could on…read moremy end to dry it out (turned it over, kept it turned off, brought it to the shop as soon as possible), they had no idea how to deal with it but neglected to inform me of that. They kept it at the store for two days without working on it or trying to dry it out or clean it, by which time the logic board had corrosion damage. They also tried to turn it on without first cleaning it, which I am sure made the damage worse- laptops shut off automatically when they sense a spill and turning them back on is the worst thing you can do without cleaning and drying them first. They then charged me a $35 fee to tell me that the laptop "wouldn't start". Well, obviously not. Stay away.

We have used this company for all of our networking needs. They are easy to work with and very…read moreknowledgeable. Highly recommend!!

Outstanding support and service! Recently purchased 2 Samsungs and went through the installation…read moreprocess. Quality of work and Barney's entire staff are top notch.

Good products but bad designs. They wanted to put all our…read morehome theater speakers in the ceiling (except the sub-woofer, which they wanted to put in the wall). Who wants the watch a movie with all the voices coming from the ceiling? And they charged an extra "design fee" for this!

Quality repair and great customer service. Don't waste your time or money at a traditional tech…read morerepair shop.

I took my MacBook Air to Hartland to have the keyboard replaced; one of the key caps had come off…read moreand simply no longer worked. I also took in a older MacBook Pro that would no longer boot up. When I got my computers back (at more than $200) things were fine -- for about a month or so. The trackpad on the Air stopped working and the cursor frequently moved on its own. I took it to the Apple Store and they replaced the trackpad. The cursor problem got worse. Back at the Apple Store again, they said that the back of the computer did not match the top of the computer -- the serial numbers didn't match and evidently the trackpad didn't fit correctly when it was replaced by Hartland. The cursor issue was also caused because the back had been replaced by a back that didn't match. I ended up having to buy a new MacBook Air; the Apple Store did credit me for the trackpad they replaced but I was still out a lot of money because of what Hartland did. I guess they figured it didn't matter if they used cheap or substitute parts. Or maybe they just don't want to repair computers any longer. I wouldn't recommend them to anyone.

Very friendly and helpful! Great customer service. Kept me informed from time I scheduled to time…read moretechnician showed up

Scheduled my appointment and paid. It's been like 5 different times they have scheduled a…read moretechnician that doesn't show up (??!?) literally my appointment was supposed to be for yesterday and no one has showed up, and it's a $25 reschedule fee. And no answer when I call the service line just elevator music compared prices with other services and it was around $30 cheaper than others. Spend the extra $30 somewhere else. They don't have it figured out. Go to Best Buy.

Alpha Geek built a new computer for me and I love it! The…read morefield engineer on the project was David. He was informative, knowledgeable, pleasant and efficient. He worked extra hours to ensure the best possible installation for me. I would recommend Alpha Geek to everyone.

From the owner: We are a company dedicated to IT Solutions for commercial business and residential clients. We have…read moreover 10 years of experience reviews on Google are a testimony of our High quality service. Our specialty is IT (Information Technology) but we integrate and repair virtually anything Tech related for both business and residential services, including: Remote Support HelpDesk TV Mounting Network Installation Security Cameras TV Antennas Audio/ Visual