what a great experience ! hard drive crashed making it inoperable. brought Jesse my PC Friday…read moremorning and picked it up that afternoon. Better customer service and experience than dealing with a big box store trying to empty your pockets. Thank You!

Because we are new to the area, I did not know where I should take our computer for repair. Based…read moreon a recommendation from a neighbor, I took it to Computer Pro. Jesse did a super job repairing the computer, did it quickly so that my business would not be off line for long, and at a very reasonable price. If and when I need our computer to be repaired in the future, Jesse will be the person I turn to.

I have been hooked up to Visual Link's wireless Internet service for a number of years…read more I have found it to be slow, expensive, and frequently down. I keep an AT&T air-card in reserve, to be used when Visual Link's signal is gone or even slower than normal.

If I had an option not to give a star, I wouldn't. I was one of the first to sign up with…read moreVisuallink when it first came to Winchester, Frederick, Clarke in Virginia and the Eastern Panhandle counties of West Virginia. It was dial-up and really, really slow. But then, for their rural customers, they introduced wireless via a radio tower and things improved - except for reliability. It would regularly go down for days and if it went down on a weekend, it wasn't until Monday when you could call and talk to someone. Otherwise, you had to leave a message which seldom got a response. (You will see this complaint about Visuallink a lot). And then there was (and is) email. Wow, since the beginning of the year, 2022, this has been a colossal disaster. The home website used to have a tab to click that would take you to your email, but they "migrated" to Zimbra (whoever they are) and for a month or more, I couldn't get email because there were no instructions, tabs, links, etc. to click on to get it. Then I wrote a complaint that opened a service ticket to deal with my question of how to access my email. The response was "We forgot" to add the tab to click to get email. That was four months ago, and the tab or link still isn't there. One must go to the URL address bar and type in "mail@visuallink.com." Then they sent a bill of $22.50 per quarter for my email "service." BUT they didn't tell me or anyone that you need to create a whole new account to log on to visuallink to pay. In other words, when you click on "pay your bill" you can't just put in your usual username and password; you have to create a whole new password and then remember it (how many passwords do you have and can you remember all of them?) BUT the website doesn't tell you this. SO, I tried to create a payment access and I had to get a temporary password from them to create a password. Guess what? I tried at least 4 times but it couldn't/wouldn't send me a password. Then I got an overdue notice. So, desperately, I mailed my payment, overdue fee and all, to their old physical address that was shut down in late 2021, though no one was told it was going to be shuttered. At that point I began migrating my email to another platform. As everyone knows, that takes time to contact everyone. Then I got another bill, and again, opened up a service ticket and was told just to snail mail it to the "owner's" personal address. That done, I got an overdue notice and fee once again. Well, my saga is just about over. I think I have contacted everyone I want to have my new email address though I will monitor visuallink to see if there are any latecomers who need to know my new address. After I am satisfied that all contacts have been switched, then it is goodbye to Visuallink. I advise you to say the same.

I was extremely pleased with Kevin and his professionalism. He worked on my laptop that was…read moreshattered in airport security. Kevin was prompt and did a fantastic job. I would highly recommend to anyone looking for help.

From the owner: Computer repair and IT support for home and business customers. Virus removal, email support, wired…read more& wireless networking, computer hardware & software problem solving, and software/hardware/networking upgrades.

Breach of Contract and Lack of Professionalism…read more My experience with this business has been disappointing and frustrating. I hired their services with the expectation of professional and timely work, as stipulated in our contract. However, they did not meet the agreed-upon delivery date for the video. When I requested a refund due to this failure, the owner refused to return the money, further breaching our contract terms. I consider this type of practice to be unprofessional and damaging to customer trust. I strongly advise anyone seeking their services to steer clear in order to avoid potential disappointments. For anyone requiring further information, I am willing to share evidence of this unfortunate incident. Make sure to do your due diligence before hiring a service.

I contacted Alex to film a project for me in the DC area and he did a great job! He was easy to…read morecommunicate with and knowledgeable. I'll be reaching out the next time I have a project in that area!