1. Departure Complete

    1. Departure Complete

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    Front Royal, VA

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    10 years ago

    Helpful 1
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    9 years ago

    Helpful 1
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    8 years ago

    Had a eero installed, best investment ever. Tripled my internet speed and doubled my coverage. Thanks again

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    8 years ago

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    10 years ago

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    9 years ago

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    Ask the Community - Departure Complete

    Hi, Kurt, you did put ViaSat (sp?) in, but I don't know the wi-fi password. Thanks for your help!

    Hello Ann I just seen this. Your password will be on the modem. Kurt

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.4
    (8 reviews)

    I recently switched over to Xfinity from Verizon. The local store made it relatively seamless. I…read morevisited the store - reviewed my options, and selected my TV package and internet options, and got my service installation appointment scheduled. The technician that came out to install my service was professional and efficient. #XfinityStore

    I went to the Xfinity Gainsville store, requested by XFinity Mobile customer service via a phone…read morecall. They explained that the store will be able to replace my SIMM card, as the Customer Service rep determined after extensive troubleshooting the phone service stopped working, because my SIMM card was bad and needed a replacement. When I arrived at the Xfinity store in Gainsville, the young man behind the desk was very un-freindly. I told him Xfinity Mobile customer service on a phone call, said to go to a store and they would help me and replace the SIMM card. The person helping said my problem was my phone and was unwilling to put in a new SIMM card. He said we don't want to take one from our inventory. I went back and forth asking him to at least try a new SIMM card, to prove my phone was the issue. He would NOT help me, so I for the Manager who was not there. I called X-finity Mobile back and after 5 days without phone service they are sending me another SIMM card in the mail. The customer service at the Gainsville store is very poor and deserves a rating of 1 star. I may call the CEO of the company Brian L. Roberts or Co-CEO Michael J. Cavanagh and let them know about this store's poor customer service and how they need some serious customer service training. I can always switch T-mobile, if I remain an unhappy cutomer.

    Layer3 TV

    Layer3 TV

    3.0
    (61 reviews)

    The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

    Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

    Verizon

    Verizon

    3.2
    (11 reviews)

    I visited the store on Tuesday evening right before closing time just to look at new phones. I had…read moredecided that I was ready to upgrade, just not sure what phone I wanted. Even though I couldn't stay due to having to pick up my daughter, Jessica was more than willing to stay late to help me. I told her I would come back the next day, so she gave me her card saying she was not going to be working, but if I wanted, she would come in to help me. I called her Wednesday afternoon and we set up a time to meet at the store. I'm so glad I made that call! When I told her I had decided to go with an iphone (100.00 less than the phone we had looked at the night before) she immediately supported my decision and switched gears to help me find the best phone for my needs. She also showed me a plan that would allow me to get the new phone and keep my bill basically the same. She spent a full 3 hours with me, answering questions, setting up my new phone, helping me to transfer data from my old phone, downloading applications, setting up new accounts, basically making sure I that when I left the store I would be a confident first time iphone user. I was impressed by the way in which Jessica and the other employee ( Mr. Sugars) supported each other by sharing knowledge, his being more extensive of iphones, to make sure I got accurate information. Based on my experience; I would without hesitation, recommend that anyone looking for a new phone work with Jessica Cruz. I found her to be highly professional, yet extremely friendly and personable with exceptional customer service skills. (Mr. Sugars also gets high marks from me)

    The gentleman that helped was incredibly arrogant and condescending. Customer service at Verizon is…read morenotoriously bad and the young man was insistent that Verizon has changed for the better. Even he had to stay on the line with corporate to try and help us but ultimately gave explaining that this was an anomaly. After all was completed, it turns out later we found out that Verizon had once again screwed everything up. Verizon is awful and arrogant, incompetent employees make it that much worse.

    Departure Complete - isps - Updated July 2026

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