Horrible experience today! I arrived a few minutes before noon. Patiently waited for my turn in…read moreline (12 minutes). 3 women and one man working on something that took 4 people. Anyhow, eventually the guy asked me what I was there for. I said an iPhone 16 pro or max pro... one of the women was busy with an elderly couple, one disappeared into the back of the store, one poking around with something at register area. The guy grumbled for me to come sit down. I inquired on differences of the 2 phones I was interested in and settled on the 16 max pro with the most GB's. I explained that this is going to be on our company account...... we have lots of phones on it. I am an owner and authorized user.... He said I wasn't authorized and told me to have my husband (owner, president, and CEO) to call 611 to put me on account. Randy said I am authorized, he was in a meeting, and rerouted me to our accounting department. In the meantime the guy helping me took another customer (this call to our company took 4! Minutes). I sat there with accounting department waiting on phone..... the guy brushed me off several times after I told him I was ready. After 28 minutes I asked the woman (who was repeatedly just wiping down the counter if she could help me.... She growled I'm busy with them! Pointing at some people she was obviously not involved with. This fiasco continued ad nauseam as the guy took more people, told me to ask someone else for help, and the woman at the counter insisted she was otherwise engaged. I walked out after an hour of this, our accounting department still on phone. I am aghast at the unprofessional attitude and complete lack of customer care exhibited at this awful place.

Very helpful people there would recommend going there for your new phone. I gave them five star…read morereview for their service.

My review is based sol on customer service. It was great. I talked with Patrick about new service…read more After reading reviews, I'm not sure what to. I definitely know that I need to get service..

The wi-fi here is nothing less than practically unusable. I did try to call them and they said they…read morewould give me a call back for service because the stats looked horrible but I never got a call back from them ever.

I agree with Matt H. We have used W2N via antenna off the mountain since 2018 and now we are half…read moreway through 2025. We have never had service that I would rate less than 4.0. Do outages occur, yes, almost always due to electrical storms. Does W2N keep me informed, yes. Do they answer the phone and keep you advised by email, yes. Can you talk to a tech, yes. In 2022 government promised rural folks high speed internet. Over half-way through 2025, how is that working for you? One company was able to gobble up the contracts in this tri-state area and lots of counties, apparently with no penalties for glacial progress bordering on non-performance. Price: appears to be in the ballpark of what people are willing to pay and what providers want to make it worth doing the job. Would I like it free, sure. It remains true: there ain't no free lunch. I believe there is visible economic competition that won't let the price rise much. Over the past 20 years, I've tried 7 ISP, that I can name, virtually all of the possible ISP in my area. W2N is in the top tier. I have no connection with W2N and I wasn't asked to provide my opinion, nor did I receive any compensation from anyone. Just thought some balance in reviews was justified.

Always pleasant and easy to resolve problems. Great to have…read moreservice in the rural areas . Steve Peters

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I've been tired of dealing with DSL for a while. So I decided to go with excede as I have had…read moredirect tv for years. The installation was a bit complicated, but Kurt's guys, Joe and Adam, stuck with it and didn't take the easy way out. The next day, a Sunday, a piece on the dish went bad. Excede told me I would have to wait three days for a tech to come out to make the repairs. This is after more than 50 minutes on the phone. I called Kurt, and he drove in from his home - 90 plus minutes each way - to hook me back up to the Internet. I am very grateful for his diligence and integrity in backing up his product. Cheers, Kurt!! You have resorted my faith! Thanks!

I've had exede for almost 2 year and although their service can be lacking, Kurt and his team are…read morepeople I can count on for great, honest and reliable assistance. He answers the phone and is available, and Always, Always seems to have the answers I need, When I need them. He is devoted to his customers and loyal, and his install team does a fast, efficient job too. My first dish with them, Joe installed in ice and know and I know his hands were freezing too! They are good, hard working and really get the job done right! In this business, they truly excel and do care about their customers, something other companies should do, but many don't give us the time of day. It is a relief to be able to call someone who knows and is willing to go that extra distance. They are really an asset and very valuable team and you're lucky to get their service and install!

The service and staff at this location were fantastic. The greeter was friendly and the…read moretechnician, Ed, was extremely helpful. Best Verizon experience ever.

The gentleman who greeted me to "log me in" was rude, condescending, unhelpful and arrogant. This…read moreis the third time I've stopped into this corporate store for help and left angry and un-helped. The store bounced me back and forth to Best Buy over a return of a brand new cell phone on my Verizon account. The "greeter" was an ass. After telling the Best Buy people, another Verizon center, and a couple dozen people, numerous persons told me they dealt with this corporate store and will NEVER return. I will NEVER return.

If I could give a zero, I would. Comcast has very deceptive practices. When you speak to Customer…read moreService to set up the initial install, they will give you a promotional rate and tell you if you sign a contract, the rates will not increase. They also tell you to stay on the phone to confirm service or send a text for confirmation. What they do not tell you is the terms for the confirmation call or text is different. PLEASE go to the link and read every detail-they WILL increase your rate during your contract period. Interesting that I never have received a reimbursement/credit when I lost services due to outages or poor Wi-Fi connectivity. I understand why people are moving to smart TV's and using apps. It is cheaper, more reliable and no need to contact customer service.

Excellent customer service. Fast and knowledgeable. Very surprised, Comcast has come a long way.read more

Piedmont Broadband has been a LIFESAVER! I was paying so much more for Spectrum and it was…read moreconstantly slowing down. I work from home, so it's imperative that I have super fast and reliable internet. This fiber optic internet is AWESOME! Thank you so much Russell!

I've been a client of Piedmont Broadband for a few years, only because there is no other ISP other…read morethan satellite that can reach me. Early on, their service was terrible, very intermittent and went down a lot. After the biz changed hands about 18mnths ago, service got better, with less latency. Than they did some kind of upgrade to increase download speeds several weeks ago. Now have a bit higher download speeds at about 35GB but has a lot of latency now. SO my end user experience is now very poor, Latency is too high most times now to do any kind of internet gaming (which I was able to do before the upgrade) , video streaming is now flaky, video conferencing is now poor, and using a cell across it now drops packets all the time (when it didn't before). Now they tell me that its normal to have 30ms to 50ms pings. (which was usually around 20-30ms before upgrades) I installed a new wifi 6 mesh system as a possible resolution which made no difference. I see latency of 50 to 160ms now. I made 4 complaints about this since with no resolution!! Avoid this ISP is you can find other service in your area.