I have been hooked up to Visual Link's wireless Internet service for a number of years. I have found it to be slow, expensive, and frequently down. I keep an AT&T air-card in reserve, to be used when Visual Link's signal is gone or even slower than normal. read more

If I had an option not to give a star, I wouldn't. I was one of the first to sign up with Visuallink when it first came to Winchester, Frederick, Clarke in Virginia and the Eastern Panhandle counties of West Virginia. It was dial-up and really, really slow. But then, for their rural customers, they introduced wireless via a radio tower and things improved - except for reliability. It would regularly go down for days and if it went down on a weekend, it wasn't until Monday when you could call and talk to someone. Otherwise, you had to leave a message which seldom got a response. (You will see this complaint about Visuallink a lot). And then there was (and is) email. Wow, since the beginning of the year, 2022, this has been a colossal disaster. The home website used to have a tab to click that would take you to your email, but they "migrated" to Zimbra (whoever they are) and for a month or more, I couldn't get email because there were no instructions, tabs, links, etc. to click on to get it. Then I wrote a complaint that opened a service ticket to deal with my question of how to access my email. The response was "We forgot" to add the tab to click to get email. That was four months ago, and the tab or link still isn't there. One must go to the URL address bar and type in "mail@visuallink.com." Then they sent a bill of $22.50 per quarter for my email "service." BUT they didn't tell me or anyone that you need to create a whole new account to log on to visuallink to pay. In other words, when you click on "pay your bill" you can't just put in your usual username and password; you have to create a whole new password and then remember it (how many passwords do you have and can you remember all of them?) BUT the website doesn't tell you this. SO, I tried to create a payment access and I had to get a temporary password from them to create a password. Guess what? I tried at least 4 times but it couldn't/wouldn't send me a password. Then I got an overdue notice. So, desperately, I mailed my payment, overdue fee and all, to their old physical address that was shut down in late 2021, though no one was told it was going to be shuttered. At that point I began migrating my email to another platform. As everyone knows, that takes time to contact everyone. Then I got another bill, and again, opened up a service ticket and was told just to snail mail it to the "owner's" personal address. That done, I got an overdue notice and fee once again. Well, my saga is just about over. I think I have contacted everyone I want to have my new email address though I will monitor visuallink to see if there are any latecomers who need to know my new address. After I am satisfied that all contacts have been switched, then it is goodbye to Visuallink. I advise you to say the same. read more

Called in August of 2016 to sign up for home internet service. I was told they are upgrading their system and service would be available in two weeks. It's five months later and no service. They have a bunch of technical issue excuses. Their response is pretty much too bad, so sad. You'll get it when you get it. read more

The worst. Expensive, horrible quality, unresponsive. Rinky-dink, amateur, incompetent. I go for weeks unable to access web sites. No service personnel, no service vehicles, just voice mail to no one. read more

While our internet options are limited, we chose to go with Visual Link in 2014. As the months passed it went from slow to slower and some days non existent. We found that the installer had aimed our dish in the wrong direction. That was just the beginning of 2.5 years of horrible service, both internet and customer. Numerous outages and always an excuse that it was weather related. Even on an 85 degree sunny day. Work was done on the tower and after a few days we still had no service. We were told the technician failed to "put us back online". As we researched other options we continued to call for a technician to assist us. $90.00 a month for up to 10-12 days a month with no internet unless we used our hot spots. $60.00 upgrade in equipment charges to make things great, well guess what, same terrible service, both internet and customer. Phone calls not returned and when service technician finally responded his promises of future updates and corrections to our issues never occurred. He never called us back, never returned to fix issues and last straw was his unwillingness to give us his managers name and number stating they were working on an emergency and that was more important than our issues. He said he would call us back and help us within 24 hours. That never happened, so within that 24 hours we found another provider who came to our home installed a dish and we have internet service. Visual Link was not even worth the star I had to give it. Warning.....Stay away from them! read more

Absolutely Horrible and steadily declining. Customer service, reliability of service, connectivity, speed upload and download but only when you do have connectivity. 10 calls to service and technical support each with one response. read more

You make me. Completely. Miserable. Worst service experience of my 55 year life. Obnoxious and willing to waste an hour opining on any subject unrelated to their HORRIFIC service and then can't bother to follow through on the SIMPLIST of commitments. For example - Mark did a site survey on my new build 2/18, promised delivery 3/18, and WAS TOTALLY UNRESPONSIVE other than serially lying for 6 MONTHS. Then showed up without notice at 5:30 on a Saturday. Agreed to do within a week what was promised for March. 3 weeks later CAME OUT AND DID THE OPPOSITE. And the install and wiring work was JUVENILE. 3 weeks later still STILL NO FREAKIN' RESPONSE TO NUMEROUS EMAILS AND CALLS. Better off paying twice as much for ANY semblance of service other than these clowns. Oh yeah - signed up for credit card billing and the jerks cut off service after 4 weeks because they forgot to freaking charge the card. WHERE IS DARWIN?!!!! read more

Been using Visual link for about a year now. Did my research and checked out the other Wireless ISP's on netindex.com and Visual Link Internet was the top rated ISP for Upload and download speed for the Winchester VA area. So far my downloads and upload speed have be better than I expected. At my house I have two Ruku boxes we use for watching netflix and my kids stream Netflix and play online games plus my business work and I use Skype for video calls. And so far have not had any problems. read more

By far THE WORST internet provider I've ever had the displeasure of using. Unfortunately I've been STUCK with this lemon of a company for 4 years. I live in a rural part of the county and they're literally the only option I have. Completely incompetent and rude. Their customer service is AWFUL, and if you are lucky enough to get a response they're rude as crap. They completely ignore phone calls and emails. I've sent multiple speed tests to their office to show them just how crappy their service is. When I was lucky enough to get a person they yelled at me and told me I was lucky to have service where I lived. I've gone over my AT&T data plan EVERY month because I have to routinely use my cell phone when their crappy service goes out, or is dial-up slow. When I told them I wasn't going to pay for internet that only works 90% of the time, they threatened me and told me that my contract says their service can be down for 2-3 consecutive days. Sorry folks, but internet that works 90% of the time in 2016 and is slower than dial-up isn't worth it! AVOID these turds like the plague! read more