Dr Cornejo is excellent, the office insurance practices not so much! If you have insurance they…read moreare horrible with pretreatment estimate then refunds take 3 weeks because they use a 3rd party vendor. Can't make this up, always service is not covered then it is covered and a refund. This is my last time!! Driving 45 min

I was referred to W H Oral surgery for a Consult to correct some bone loss on my lower Jaw. They…read moretook some X-rays after which Dr Cornejo went over them with me and discussed a course of action, recovery and an cost estimate. Every Staff member was friendly and Professional. You can tell that they care as my BP was a little high and Dr. Cornejo's assistant was concerned and asked if I was alright. I explained that it had been high and my Cardiologist had made some adjustments to my meds. As I said they truly are Professional and very concerned about their Patients well being. I highly recommend seeking them out if you are in need of their services.

Dr. Thurston was my dentist MANY years ago when I lived in Florida. I had a major trampoline…read moreaccident in 1984. Dr. Thurston got my in immediately, and quite literally saved my teeth, which had suffered quite a bit of trauma. 40 years (any MANY procedures) later, the teeth that he was able to save are still in my mouth, much to the surprise of many dental professionals over the years. I will forever be grateful he was my dentist when this happened!

I woke up with a throbbing toothache and called Dr. Thurston's office. They got me in within the…read morehour and Dr. Thurston took care of the problem. This is not the first time I have had to call for an emergency. They always get me in right away. It is nice to have a dentist and dental office that really care about their patients. I will continue to see Dr. Thurston for all my dental needs.

Our experience with Dental Solutions of Winter Haven and particularly Dr. Cruz was fantastic. My…read moreelderly mother recently broke her molar and was in terrible pain. She is on a limited budget and we were looking at budget dental service providers but the waiting time there was terrible. After a week of dealing with this, we opened the telephone book and found Dr. Cruz and Dental Solutions of WH. What a life saver for my mother. First of all I called late in the afternoon and the friendly office staff told us my mother could come in first thing in the morning the following day and they would fit her in around the other appointments as soon as possible. The next day, my mother waited less than an hour, saw Dr. Cruz for her exam who advised that she would be better treated by an oral surgeon for an extraction (due to medication issues), arranged the appointment with the oral surgeon for us for the next day AND meanwhile arranged to have her partial denture modified to accommodate the extracted tooth (also by the next day). Due to other medical issues, my mother could not actually have the tooth extracted after all the next morning (she must wait a few months) so we stopped by the office to discuss options. Dr. Cruz took my mother in within an hour with NO APPOINTMENT simply because we were already there. He was able to grind down the broken tooth to lay flat and put in a filling to both alleviate the pain and allow her to wear the new modified denture. It's a temporary measure until the root of the tooth is completely extracted at a later time, but it has been a life saver for my mother. She is exceedingly pleased with the service and comfort of her procedure and Dr. Cruz's professionalism. And although all dental work is a financial hit, all in all we feel that the price was very reasonable, especially considering how everything was done and completed in less than 48 hours from our first call. Five stars!

We were looking for a local dentist and both Dr. Polo and Dr. Cruz came highly recommended by a…read moretrusted heathcare professional. We read their reviews and were so happy to see so many dedicated customers praising both Dentists and their staff! One of our family members had their first appointment yesterday. The amazing staff at Dental Solutions has been extremely helpful with paperwork and scheduling. We were able to complete/submit "new patient" forms prior to the appt. Dr. Polo was very thorough and kind during his comprehensive evaluation of my Mom's teeth/gums. His treatment plan for the future--with projected costs--was set up in minutes! Many thanks to Dr. Polo, Melina, Jennifer, Liz and Sarah and other team members who have been so helpful in getting us started, and who were so welcoming and helpful at her first appointment!

Terrible, told the Dr. the dentures we too big and painful. He says just get use to them. They…read morewere so big I could not chew food. What a joke this office is. Look else where.

this is a very bad dentist dont trust this dentist i dont recommend this dentist i tried to fix my…read moreteeth he failed so bad i had to take off my teeth and i lost money dont go.

First visit, excellent care and forward planning explained. Clean efficient environment, staff…read morevery helpful. Dentist explained everything, leaving nothing out.

No Mas! I refer to…read moreDr Ciaravino, as Dr "Death". He pulled a tooth for me and in my 77 years of life on this planet, I have never experienced such pain. His reasoning was that there was an infection preventing the sedative from working. Never again. JohnYuma - July 24, 2023

Truly petrified of going to the dentist but this place is truly amazing. They have this gel that…read morereally numbs you before an infection is given. From Mary the receptions to the hygienist Eunice and the rest of the staff are there to make your visit less stressful. Thank you all for making going to the dentist much easier.

The care they provide to their patience is amazing! The patience and understanding of everyone from…read morethe doctor to the front desk is profound. Will definitely recommend to others needing a dentist!!

This place is great. The staff is amazing they go out of there way to make you feel comfortable…read morethroughout your appointment. The dental hygienist who did my cleaning did a amazing job made sure I was comfortable and pain free

I am a current patient of Winter Haven Modern Dentistry and am writing to express my concerns…read moreregarding a recent experience I had while attempting to schedule care for my 89-year-old father, who is relocating from Texas to Florida and is covered under a Delta Dental PPO plan. On August 31, 2026, at approximately 12:45 p.m., I received a message from your office stating that my father's insurance had been canceled. After reviewing his policy information, I confirmed that the policy was active and scheduled to become effective on September 1, 2026. At approximately 2:10 p.m., I called the office and spoke with Aria. During the call, I had difficulty hearing and understanding her due to the low volume and tone of her voice. I explained the situation regarding my father's insurance coverage, but no solutions or guidance were offered. Instead, I was informed that my father was not a patient and did not have an appointment scheduled. I advised that this information appeared to be incorrect and suggested that there might be an error in the information on file. After re-entering my father's information, Aria advised that there was no insurance coverage listed. I explained that I was reviewing the policy information directly and could see that coverage was active with an effective date of September 1, 2026. Aria instructed me to contact Delta Dental. I asked whether the office could verify the information directly, as it seemed likely that Delta Dental would simply confirm that the policy was active but not yet effective. I expressed concern that this would result in unnecessary back-and-forth communication. I was informed that there was nothing further the office could do, so I contacted Delta Dental myself. Delta Dental confirmed that my father's plan was active and that the coverage effective date was September 1, 2026. They advised that the office should be able to verify the insurance successfully beginning the following day. At approximately 2:21 p.m., I called the office back and again reached Aria. I politely requested to speak with a manager. I was informed that there was no one else available to speak with and was placed on hold. After approximately five minutes, another employee answered the call. When I again requested to speak with a manager, I was asked to explain the reason for my request. I stated that I wished to discuss an insurance-related concern. The employee indicated that she could assist with the issue, but I respectfully reiterated that I preferred to speak directly with a manager. My name and phone number were then taken for a return call. At approximately 3:20 p.m., Manager Soleil called and left a voicemail requesting that I return her call. I returned the call at approximately 4:31 p.m. During our conversation, I explained the concerns outlined above, specifically regarding the lack of assistance provided and the overall customer service experience. After listening to my concerns, Soleil informed me that both Aria and the other employee reported that I had used vulgar or inappropriate language during my conversations with them. I advised Soleil that this allegation was completely untrue. There were individuals present during my calls who can verify that no profanity or vulgar language was used at any point. Despite my explanation, the conversation shifted toward a discussion of treating staff respectfully, which left me feeling that my concerns were not being addressed and that I was being unfairly characterized. My concerns can be summarized as follows: Customer Service and Professionalism Front desk staff and phone representatives are often the first point of contact for patients and therefore represent the image of the practice. Clear communication, professionalism, and a willingness to assist in resolving issues are essential. In this case, I felt that I received very little assistance and had to suggest possible solutions myself. Access to Management When a patient requests to speak with a manager, that request should be respected. While collecting basic contact information is reasonable, patients should not feel pressured to disclose details they may prefer to discuss directly with management. False Allegations I was disappointed to be informed that staff reported I had used vulgar language when that did not occur. As a patient, I do not appreciate being indirectly accused of behavior that is inaccurate and unsupported by the facts. I believe this situation could have been handled much more effectively through proactive communication, problem-solving, and a greater focus on customer service. My intent in writing is not simply to complain but to provide feedback regarding an experience that fell well below the level of service I would expect from a healthcare provider. As a long-time patient, this experience has caused me to seriously reconsider whether I should continue receiving care through your practice. I hope this feedback will be reviewed and used as an opportunity

I felt that I had quality care BUT they were all about the money and we're always trying to charge…read moreme more than they should've. My insurance said there should've been no co-pay yet. they were always figuring out a way to make me pay something.

I recommend anyone needing dental care to visit any Aspen Dental nationwide. However, if you reside…read morein the State of Florida, I recommend that you visit the finest Aspen Dental in the nation, that would be in Haines City, Fl., and the person who makes it that way. That person is, Nurse/Tech Avory, whom is a young professional with protocol, cockpit qualified, blue chip, experienced, skillful, proficient, adept, specialistic, accomplished, seasoned, technicalized, consummate, virtuoso, diligent, experienced, skillful, proficient, adept, intellectual, and most warmhearted to her all of her patients. The Medical Dental Team, and Office Operations Team have a professional and sterling service that no other dental care office could ever come close to. I'm recommending that Avory receives a plaque/award for the above stated medical cockpit qualified services, for she has so highly and strongly earned and deserved. The Aspen Dental office is located at: 35648 US HWY N. Haines City, FL. 33844.4175 I again thank and appreciate Avory for her medical advice and sterling medical services. I also would like to thank, Kristy, Dr. Patel, Jim, Angie and the entirety of the Aspen Dental Team for their professionalism, management, and medical dental care.

Beautiful Vibes, Questionable Diagnosis…read more After extensive research, I chose Dream Dental Dentistry because of its glowing online reviews. I walked in expecting top-tier care. What I got was... an experience. Let's break it down. Lounge Area 10/10 on aesthetics. The waiting area is beautifully decorated, the chairs are comfortable, and the music was great. It felt more like a trendy lounge than a dental office. Clean, modern, thoughtfully designed. Honestly, if vibes could clean teeth, this place would be elite. Receptionist Hillary at the front desk was fantastic, friendly, warm, and genuinely welcoming. First impressions matter, and she absolutely delivered. Other Staff The team seemed happy and upbeat. At one point it felt like karaoke hour in the best way. You can tell the staff enjoys working together. The energy is light and positive, which is refreshing in a dental setting. Bathroom Clean and well-maintained. No complaints there. The Exam Process Here's where things shifted. The exam involved an excessive number of photos from multiple angles, tools holding my mouth open, extended time under bright lights. I understand documentation is important, but there was little explanation during the process. When I asked questions about what was going on, the responses felt vague and rushed. Then came the big reveal. The Diagnosis & Treatment Plan Instead of receiving the routine cleaning I scheduled, I was told my teeth were in poor condition and that I needed a more involved (and more expensive) procedure not covered by my insurance. The conversation felt less like healthcare guidance and more like a sales presentation. The focus seemed to shift toward upselling rather than addressing my primary reason for coming in. Dr. Carolina Londono did not come across as reassuring or transparent to me. Trust is huge in healthcare, and I simply didn't feel it in that moment. Second Opinion The next day, I went to my previous provider for a second opinion. Completely different experience. They disagreed with the assessment, performed a standard cleaning fully covered by insurance, and did not find the severe issues I was warned about. That contrast spoke volumes. Trust & Bedside Manner For me, bedside manner is about clarity, transparency, and feeling like your provider is advocating for your health, not your wallet. While the office excels in atmosphere and friendliness, I left feeling uneasy rather than confident. Final Thoughts Dream Dental absolutely wins on ambiance, music, and aesthetics. If I were reviewing it as a coworking space, it might get five stars. But when it comes to dental care, trust outweighs décor every time. If something feels off, get a second opinion. There are other trustworthy dental offices out there. I ended up going back to mine, and I'm glad I did. Read the reviews, but also listen to your instincts.

this could be the best visit I have ever had, staff extremely friendly, the doctor was fabulous no…read morewaiting for long periods if I could give Dream Dental a 10 I would