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    WIPEOUTRUN Twin Cities

    2.5 (2 reviews)
    Open Open 24 hours

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    Urban Air Trampoline and Adventure Park

    Urban Air Trampoline and Adventure Park

    3.9(52 reviews)
    21.7 mi

    Took my niece and nephews here the day after Christmas. There was a steady flow of kids coming and…read moregoing but it didn't feel busy. There's lots of room to run around and not feel crowded which is a plus, especially the day after Christmas. I liked that the lines were short waits to help kids maximize the fun. They require everyone participating to get Urban Air socks (they're like thinner hospital socks with grip at the bottom) as no shoes are allowed for play. The socks were helpful in reducing slips but the two times it was annoying was when you needed to go to the bathroom and when riding the slide the grip on the socks made sliding down hard. Staff was relatively friendly and handled kids and adults well when strapping on harnesses. I purchased the group play pass which included 3 kids and 2 adults + socks, 1 large 1 topping pizza, 3 small icees and 2 sodas for about $130 after tax. It was fun for kids and participating adults. If you're purchasing tickets and socks individually it gets expensive fast so consider the group play pass. For the cost of one adult and two kids, socks, pizza and drinks it was only about $30 difference so it's definitely more bang for your buck. When buying tickets online it makes you choose a date and time but I had called and confirmed you aren't stuck with that time and the tickets are valid for 90 days or 1 year (the staff I spoke with couldn't recall). If you're worried about weight or height restrictions there's a minimum height for certain activities but there isn't a listed max so just keep in mind that these are designed for kids so even at my short stature (5'2") I had to crouch a bit for some things. For weight capacity for trampolines they said it's 250lbs and for harness activities it's 230lbs. With that said I think there needs more supervision both from parents and staff. There were lots of little ones running around unsupervised and staff are really only located at harness activities. One younger boy had wiped out in the ball pit against the edge for entry/exit. It is padded but a hard and fast fall will hurt. I asked if he was okay and he said yes but he looked again he was bleeding from the mouth. I had to locate both the adult he came with and then a worker since some of the balls had blood on it. The worker had notified someone on a walkie talkie but I don't think anything was done about the bloodied balls.

    We came to Urban Air for my nephews 6th birthday party. We rented the "rooftop" party room with…read morehost and the party upgrade for the kids wristbands which meant they had access to the entire space with no restrictions. We arrived 12:40pm with our decorations and cake on the day of the party. Immediately I could sense there was a problem. After standing around for about 10 minutes I finally asked if the room was ready and where was the host? A young kid finally appeared and said I'm here for Cameron's party. He led us upstairs but said nothing. No introduction, no run down of what to expect. Finally I asked him his name. He passed out socks to 5-7 year olds and gave them wristbands but that's it. The kids began to run around. Again now it's 10 after 1 and I asked him what is the plan? He said what do you mean? I'm asked him do you make an announcement? Do they just go what's happening when do you begin to host? He said they are free to go (epic fail). The space was quite large it was a closed off room and then another larger space with three couches, 2 high top tables, no side tables and it was upstairs away from everything so the fact that there was no formal directions, or announcement made by the party host was very confusing. We told the kids they could go and off they went. Everything with the kids was fine for about 20 minutes then some of the adults and kids came back saying they were being turned away from some of the activities. My sister was handling the food order so we didn't get it addressed right away. Fast forward we were supposed to eat at 2:30. Only half of the pizza came out (the other half came out after we did cake), we had no water other than the warm bottles that was set out when we got there, when I asked the kitchen/ordering area for water because we could not find our host (a trend for most of the party) I was told "oh no we don't do all that". I ordered French fries and was given a tray of old cold, French fries. The wristbands the kids were given were wrong and they were not corrected until after we ate which was at 3:15 (the party ended at 4). We could not find the host to get the things we needed, I had him paged many times and he didn't come ... overall this was terrible service. For the amount of money my sister paid for this party nothing was given. We did all the work. I do not recommend this location of urban air. I'm also leaving out the details related to the dirty furniture, the unkept restrooms and the rude staff at the cafe.

    Photos
    Urban Air Trampoline and Adventure Park - Cleaning versus customer service.

    Cleaning versus customer service.

    Urban Air Trampoline and Adventure Park
    Urban Air Trampoline and Adventure Park - Some of the ball pit activities

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    Some of the ball pit activities

    WIPEOUTRUN Twin Cities - challengecourses - Updated June 2026

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