I've been with 12Global for 4 years now. In all that time, the Internet rarely has gone out…read more Maybe once or twice a year tops -- they always send a text to my cell telling me it's out and they're working on it -- sometimes even before I realize it. The pricing is very reasonable, and hasn't changed in the last four years -- which given inflation is remarkable. When the internet went out on Friday, I was out of town for the weekend. When I got back on Sunday, my internet was still down. Alex came over Sunday night after carving pumpkins with his kids. He diagnosed that there must have been a power surge that took 6 or 7 units offline on Friday. In the process, my router got toasted. I live in an old building and I'm embarrased to admit I didn't have a surge protector on it. He not only diagnosed my dead router, he gave me a new one I could have until I got another one. This is huge since I work from home. Can't recommend this company enough!

Who do you use for your internet?…read more Who do you have for internet? I have 12Global Gigabit ISP for my internet provider who currently is giving me some insane speeds worth talking about. My speeds are always fast and the people are well trained and responsive! https://www.12global.com/ Take a look at speeds directly from my Router and I will show speeds from my iPad via WiFi as well! You can see the speed test results by clicking https://www.icloud.com/sharedalbum/#B0yJ0DiRHtmmT2I

The staff had outstanding customer service skills, I was charged very little to upgrade my old,…read morebroken phone to a brand new iPhone with a case, accessory, charger, and well placed screen protector. I was also given an Apple Watch for a small additional fee, I wasn't sure about taking it, but the staff said that it was such a good deal that I should take it and give it to someone on my plan who might appreciate it more than myself. Kali was an exceptional representative, and I will definitely be returning to this location next time I have any questions about my tech.

Always had amazing customer service here with Nick! He always gets me taken care of and I never…read moreleave wondering or with any questions he handles everything very professionally and is always kind and upbeat. If you stop in look for nick he'll make sure you're taken care of! I've been a Verizon customer for 4 years and always have problems or rude service but have always had a good experience at this location

Bobby helped me in a real stressful and long lasting transfer from other carrier to verizon…read more I can't believe that he was so passionate to give his best 3 days in a row each day 3-4 hours. Hands down one of the best services that I have ever experienced in any service industry.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

They are well trained and will help you with smile on their face. When I have to exchange phones…read morethey do a great job even wrapping up the old to get it shipped back and able to take it down the street

Very helpful and knowledgeable. Lavelle helped me port my phone number from Verizon to T-Mobile and…read moreset me up on a new phone. While this is always a time consuming process, his knowledge and customer service made it as painless as possible. Thank you.

Came here with The Queen to get a phone upgrade as well as transfer her phone to a new account…read more The gentleman helping us was so nice to work with and was very chatty and helpful. He told us our options and the easiest way to move The Queen's phone over to her own account and moving everything over from the old to the new phone. Although we were there about 2 hours with everything going on, it went by fast with good conversation and getting everything done successfully. I didn't get the gentleman's name, but he had a mustache and very good customer service skills

Experienced excellent customer service provided by Bert, an associate manager…read more I stopped by to pick up a new phone and have it activated. Bert was patient w/o being patronizing and extremely helpful with tips on using the phone and on keeping current with update notifications. He was concerned whether a particular app was transferred intact and pleased that it took. While I waited for a new Samsung update to complete, Bert attended to other customers, giving each of them his full attention and skills as a expert problem solver. Oh, did I say he's personable, smart and approachable? If Bert's store manager or the regional manager were there, I'd tell them to give Bert a bonus or raise for the value he gives to Store 7861. Since I couldn't, I'll just say, "Thank you, Bert, for taking good care of all your customers." Points to the store for being well tended. The music was upbeat and set at a volume where you could have a conversation and hear yourself think. Bert and his co-worker acknowledged customers who were waiting and assured them that the work queue was moving along.

Very Satisfied! We used Bob Macko for our company photos and ad designing. He worked with our…read moreschedule to find a good time to take photos. When it came to our billboard design, he was patient and worked with us on the design until we were happy. He's efficient and professional and we look forward to working with him in the future.

I am thoroughly pleased with my website and have so so many friends and customers who give…read morecompliments on how beautiful it looks: www.chakrasbydidi.com. Bob is the most efficient and professional guy I know. Always responds and have good ideas too. I recommend him 100%...and it is advantageous to know that I am a highly critical person too so for me to give 5 stars is a big deal! ; )

TL/DR: Dishonest employees lied to me to get commission and then doubled down on their lies when…read moreconfronted with truth. Did you know there's a difference between the authorized resellers and the corporate stores? I didn't until the dishonest, lazy, and rude people who work here screwed me over. I went in to switch phones as my Jump plan was coming to an end. The worker lied to me and told me that she was doing it, but didn't. Instead saddling me with a new plan. Then she claimed I would get a discount if I changed my internet from my current T-mobile internet to a new plan. Instead, she added a line to my account and I learned today if I cancel my old line, I don't get the discount she promised me. After talking to customer service and a real, corporate store, I had to go back to this store to try to fix this Jump/lease thing where Luis, the store manager, got aggressive in telling me that the Jump leases are ending (not true) and that his employee who clearly did this wrong just to get herself a commission did not do it wrong. I've never been ripped off like this by a store and I've never seen a manager defend his employees instead of the customer. Avoid this scam place at all costs! The real T-Mobile stores are at Leland and Broadway and Addison and California. Go there instead or you'll spend 3 weeks cleaning up the mess they made for you. Thank Ja for T-Mobile customer service who is helpful and figured out how to fix this without it costing me a ton of money.

time to upgrade my galaxy 9 I walk in and Ezekiel took care…read moreof me I got the Samsung 20 he said I have 2 weeks to see if I want this phone or I can return and get other kind if I want I'm happy whit this one great customer service

Nick, supposedly the supervisor here, is unhinged. Easily the single most bizarre experience I've…read morehad at any retail store ever. Door was locked during business hours and he wouldn't open it at first, just staring straight at me. Called me stupid 3 times in the first two minutes of conversation because I claimed the Google pixel XL is a bigger phone than my 2 year old Droid turbo... which it is. He kept insisting it wasn't, telling me "maybe you're not as smart as you think," with a weird sort of grin. Stood up and got in my face, borderline physically threatening. Really strange.