Ontera is a competitive telephone, Internet and data services provider serving northeastern Ontario…read moreincluding Timmins, North Bay, Sudbury, Sault Ste. Marie, Iroquois Falls, Moose Factory, Moosonee, Temagami and Marten River.

big thumbs down since bell bought it…read more no more local tech support - they farm it out somewhere were the guy told me he "cannot always access the ontera network"

Music playing when waiting for tier one is loud and sounds like you've been thrown in a mosh pit…read more Most of Tier one support seem to lack training ..they ask for your information and ask the same again..seem to be more interested on filling the blanks on their system than taking the time to understand what the issue is..they use Bell lines to provide my service in my area and whenever there is a an issue, you become the hot potato in the equation..serious disconnects there..Customer Service has degraded over the last few years

Internet for up north. If you live north of huntsville good option and can set you up in little…read moretime (usually a day or two).

A few weeks back I was having difficulties with my iphone following activating my new device from a…read moredifferent store. Riley at the Huntsville Telus location was super friendly, professional and helpful getting me all set up. I was super impressed by his customer service.

If I could give a zero star, I would been a customer since 2000. I recently was disconnected for a…read morepayment arrangement. I had 24 hours to pay my data and was cut off in three. I was then given 24 hours to pay the full amount and I was cut off in three. I thought we had 30 days to pay our bill my bill generates from the 16th to the 16th and Bella is calling me on the seventh of every month. Poor service after being a customer since 2000 I will be leaving this company.

TLDR: Customer service here sucks. The employees are unfriendly and unhelpful…read more Recently, I ventured into this Rogers store with some questions about a future purchase of a new tablet. When I approached the decidedly unfriendly staff and asked my question, I was told they no longer carry tablets, but Rogers might. I'm now wondering what the point of this store is? The service, every time I've been in, has been terrible. I've gone in looking for accessories, and never found what I wanted, I've gone in with problems or questions, and their answer is to call Rogers. Every time I've ventured into this store, the experience has been terrible. I called Rogers later with the question, and they gave me an answer, and told me they can't accept complaints on a local store, as they aren't controlled by Rogers corporate.