AVOID THIS BUSINESS, ESPECIALLY FOR ANY SERVICE. As a first time customer with this establishment,…read moremy experience was unfortunately terrible and I'm writing this as a courteous warning to others who may look to do business here. Upon searching for local establishments and seeing positive reviews and praise for customer service, I wanted to give them a chance. I brought in two watches that needed simple battery replacements, one for my wife and one of my own. Upon bringing the watches in, the lady who assisted me seemed friendly enough. I was informed that they no longer do battery replacements in house and they would need to be sent out. Bit of a surprise but ok, I wasn't in a terrible hurry to get them back and was told it'd be a couple of weeks. I received a call within the allotted time telling me they had come in and were ready to be picked up. I go to the store the very next day to retrieve them, being helped by the same person who took them in originally. My wife's watch was running perfectly fine. Mine however I noticed when handed to me was not running at all. I pointed this out and the lady called over another associate who she claimed was the one responsible for quality checks when items came back in from service. This second lady informed me that it had been running the day before when it was checked in but "sometimes they get sent back with a dead battery" and they would need to send it back. She then took it to their back room (with window facing the showroom so everything is visible where she attempted to open the watch but soon returned saying it was more complicated of a movement than she felt comfortable working with so they would send it back to the repair vendor. Red flags, but I want it fixed. Same drill as previous, they will let me know when it's ready within another couple of weeks. About a week and a half later I get a call that my watch has come back in, but am told it is not working and came back with a note that it needs to be sent in to the manufacturer. After naturally asking some questions so I fully understand what exactly was the issue, the girl on the phone became very easily flustered and VERY defensive. Not the customer service I was expecting. I wasn't being disrespectful in any form, just asking questions trying to understand what situation I was now in with a broken watch that was working perfectly fine when I took it in. I go in a few days later to pick up my watch and ask to speak with a manager so I can voice my concerns and displeasure. I relayed the timeline of events to the manager I spoke with, who retrieved and showed me my watch as it was returned with nothing but a sticky note that said to send it in to the manufacturer. No detail or explanation as to what was now wrong. Upon inspection, the crown no longer worked when trying to set the time and no movement of the hands. I was apologized to by the manager and was told that they would look further into it with their repair vendor to try and find out more info so I'd at least have something to go to the manufacturer with. I was also informed at this time that I would almost certainly be contacted by the owner, Mr. Borrego to discuss the issues with me. It has now been a full two weeks with no contact, so out of sight out of mind. I will never personally step foot into this establishment again and will tell everyone I know to avoid dealing with them as well. It's a shame because it is a nice store, but this type of service is unacceptable. I would warn anyone reading this to never entrust these people with any of your personal or sentimental valuables. Zero accountability and broken trust with the first encounter for a potential long term customer...I'll take my business elsewhere.

We have had exceptional service everytime we have purchased anything from Borrego. The owner has…read morecome out several times to speak with us. Great jewelry store.

Great shop! Read other YELP reviews before choosing a place to sell my silver. Sam was in the…read morestore and quickly helped me. I was in and out with a check in hand in less than 30 minutes. Was very happy with what they paid for my silver. I highly recommend this store and have shared his info with many of my friends who were looking to sell old silver.

Nice to do business with great people! They have the knowledge that is needed when buying or…read moreselling precious metals and jewelry. I buy and sell gold and silver for investment purposes.

I dearly love Ernestos jewelery I have been going there over…read more10 yrs. I have several beautiful pieces from them. I LOVE THEM But they are not Cheap. If you want cheap go somewhere else. They do give discounts. I give them a x5

I have used Ernestos to make custom jewelry. The first was an anniversary wedding ring. I had…read moreseparately purchased 3 natural diamonds all with GIA certificates. I also brought in a parcel of 4 blue sapphires to be included in the ring. Staff helped me design the ring. White gold, stone placement and orientation plans were drawn up. They allowed me to partially pay in a kilo bar of .999 silver. A couple of weeks later, I went to pick the new ring up. The wife loved it. It was truly spectacular. I have been back. This time to make rings, earrings, etc. out of loose gemstones, I purchased elsewhere. Specifically, 2 solitaire diamonds, 2 sapphires, 2 garnets and a pair of amethyst earrings. Staff has always been attentive, never demeaning or overbearing. I felt like they gave me good deals without hassles. When I need jewelry made, which will be soon, I will go back. When I want more jewelry made

I have been going to Ron's for years. I've sent many people to his shop for the best jewelry at…read moreamazing prices, with superior service.

Owners went out of the way to open the store early to get me a ring i had a diamond being replaced…read moreon. Professional service and personal care.

8/24/2025 Excellent Service at Jared - The Forum We recently…read moretook our rings in to be inspected and cleaned, and as always, the service was outstanding. Daniel is always very welcoming and goes above and beyond with customer service, treating his clients like family. It's always a pleasure coming here -- the staff makes the experience easy and enjoyable every time.

I went in to look at engagement rings... get my ring size and look at carat size. They were helpful…read more& nice but a bit pushy. Why would you ask my boyfriend when he's proposing in front of me? & when he gave a general answer continue to ask him for the exact date... is it not supposed to be a surprise? I just kind of walked away but it definitely made us both uncomfortable. I know they were trying to help but if we don't want to answer then stop pushing or wait until the appointment he set to come alone in 2 weeks. Will be looking elsewhere.

Okay, this Jeweler (Mr. C. Aaron Peñaloza) is a Godsend!…read more Normally, there are few harm-to-person emergency situations in the jewelry business. Today was an exception. My mother is 82 and has vascular dementia. Her left hand swelled up like a balloon 3 days ago and her wedding ring was causing the finger to swell twice its size! Dementia patients are sensitive to situations more so than others. Finally, she agreed to let us cut the ring off her finger. Time is of the essence as the mind can change immediately. In less then 20 minutes, Mr. Peñaloza was at our door and the ring was off in just a few minutes with no pain, no fuss. He was calm, kind and my mother had no issues. Of course, now she's mad at me, but at least she can keep her finger!!! I will most certainly be taking the ring to him after COVID has died down for repair. What an incredible man, incredible company!! In these trying times, this was definitely an example of kindness to others! Sandy

I live in Austin now but lived in San Antonio in the late 80s. I have always been treated with…read morerespect and absolute honesty. Repairs were done to a ring on time and at no cost. No problem driving from Austin to received top notch service and product. They can be busy because of the length in business and a strong following.... but worth the wait ! We love the staff.

The warmth of all the people. They were super accepting and treated me with an absolute golden…read moreexperience. They did have an amazing selection of incense however I would have liked to see more cone or small stick incense there. Nonetheless it still is a total wonderful and pleasing experience. Being here and then leaving makes me feel like I am growing as a person.

I was in New Braunfels this weekend with a friend and she wanted to come check out this shop. This…read moreplace was walkable from the shop and food market area so didn't need to find parking. The inside was set up nice. It was very clean and well organized will all their stones, candles, statues and more. I did like that they had little slips of paper of what the stone type is and what you can use them for (protection from negative energy/anxiety for example). Also if you didnt just want a stone, you can get bracelets, key chains and other stuff with the same stone. The ladies we spoke with were very nice and informative. We had quite a few questions and they were patient and explained what certain stones and scents can help with. Appreciated that they didn't judge us for not knowing certain things and were happy to help. They even were nice enough to hold our food we were carrying around. I did end up buying a nice scented candle with a few stones. My friend bought this nice scented spray (lavender scented to help with relaxing) and bracelets. Overall it was a pleasant experience and would recommend for folks to come stop by. Be aware depending what you want it can be pricy but the price seems common with other few shops I've been to.

Quickly fixed my necklace in under 30 minutes. Appreciate the great service. $22 to link my charms…read moreon the necklace. Check them out!

Great service! They were able to resize my class ring for a great price! I am extremely pleased!read more

There are so many great things to say about this shop! Services I have received include battery…read morereplacement, fixing of engagement ring prongs, a custom necklace made out of an old charm bracelet, and most recently, revival of my grandfather's watch which hadn't worked in over 30 years. Knowledgeable, very kind, and timely, Chic Jewelry has an incredible selection of items for sale, as well. I have recommended this business to everyone, and will continue to sing their praises.

Great customer service felt very welcoming and just great prices. If you need jewelry or repairs on…read moreanything, I highly suggest Chic jewelry.