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    Wise Way Self Storage

    3.0 (1 review)
    Open Open 24 hours

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    16 years ago

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    1-800-PACK-RAT - Damaged storage container.

    1-800-PACK-RAT

    (13 reviews)

    Worst customer service I've ever experienced. We gave them very clear and reasonable instructions…read more Where to place the storage unit. What side we need the doors on, etc. The driver Jamie decided he didn't feel like swapping the doors to the cab so he made up an excuse. Parked the entire unit on the grass when instructed to have it on the driveway. Killed the grass. During delivery, the container was damaged due to driver error. Carrying a sharp metal bracket to be exposed and also exposed the entire inner unit. Was told "here's a roll of duct tape, fix it yourself" After we told them we were extremely displeased, the delivery driver proceed to made my girlfriend feel extremely uncomfortable with several different comments to a point where she walked inside to get away. Called customer service SEVERAL times, spoke with Kaylee and Ayden. Kaylee proceed to hang up on me because she didn't have a resolution to the several issues listed above. Ayden provided zero customer service. Was charged full price. Several phone calls later and hours later on the phone. Nothing was resolved. The unit was picked up this afternoon and the first response from the pickup driver - "wow I'm shocked the delivery driver left this" SPEND THE EXTRA MONEY ON A POD. THIS COMPANY IS THE WORST! They don't care at all. Wish I could give them zero stars.

    Horrible business. Do not use them EVcER!!!! Liars and scumbags. They keep you on hold forever and…read morethen don't allow you to pick up your stuff when they had previously said we could.

    Wise Way Self Storage - selfstorage - Updated August 2026

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