Reserved a uhaul on their website the night before. Very friendly and knowledgeable. Will use again! read more

Guardian Self Storage - Self Storage Near Me - Franklin, Massachusetts

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I rented a 10' X 30' unit to hold all minut home's furnishings while I transitioned between 2 homes. While the gentleman who did my paperwork for Guardian was pleasant enough, and the rate was competitive, I experienced an unrecoverable loss of a red leather chair, to what appeared to be rodent(s) chewing at it. There were a few newly purchased packing boxes which also suffered the same type of damage. When I brought this to the attention of Brad, the manager of the facility, he told me about the facility's insurance coverage and pointed me in their direction. (I guess that was easier for him than just telling me what he surely already knew.) I filled out a multiple page claim form online and provided clear evidence with pictures. About a week later I get a form letter back telling me that I'd be covered for a natural disaster, but if their storage unit had rodent infestation resulting in damage to my property, that was not covered. Moral of the story would be to inspect the unit thoroughly; ask the unlikely questions; and get representations in writing. Not a good experience. read more

Brad at Guardian has been BEYOND helpful for my move from Wisconsin to Massachusetts. From the very first time I called about 6 months ago to now, this branch has been incredibly honest with me about cost, what I would probably need for long-term storage, AND worked to find me the best deal. They were responsive, clear, and KIND every step of the way, and that's tough to find with storage and moving companies. I'll be using their truck rental service to move my items from the storage unit to my new apartment because I feel like I've had the pleasure of working with my own family the entire time. DEFINITELY give them a try-- they're the best storage in the greater Boston area. Thanks Brad and Guardian! read more

I rented a storage space for a little under a year, Brad was super helpful during the entire process. Him and Greg really went above and beyond in helping me secure trucks both at the beginning and the end of my usage, as well as make sure I had all the necessary items and information. They prorated my last month as well and there were no gimmicks or hidden pieces of information. Most importantly they were respectful and communicative. Their rates were also very good for the area. I almost went with a storage space about 60 dollars more per month only 5 or 6 miles away. I would recommend them any day. read more