Perfect. I have never been disappointed I usually buy on line but Great Escape has a more…read morepersonal touch.

I stopped in the canton store today I want to give tony a big shout out for the excellent customer…read moreservice it was greatly appreciated what he did to help me with my pool greatly appreciated

Love this place!! It's one of the best pool places around especially when you have questions on how…read moreto do anything with your pool, especially chemicals. Every time I call in to ask any questions they answer them all and are very helpful. There chemicals are so easy to use as well, I've bought chemicals from other places and the way they describe how to use them was ludicrous. This will definitely be the only place I use for all my pool needs. Just wish they were a little closer to me.

From the owner: With over 50 years of experience, The Great Escape is the region's largest home leisure showroom,…read morehelping families turn their home into a relaxing getaway.Visit us online or in one of our retail showrooms to shop a huge selection of outdoor patio furniture, hot tubs, above-ground pools, pool tables, game tables, saunas, and more. From backyard entertaining to indoor game rooms and wellness spaces, we offer top brands, expert guidance, and professional delivery and installation to make it easy to enjoy more time at home.Whether you're upgrading your patio, adding a hot tub, or building the ultimate game room, The Great Escape has everything you need to relax, play, and unwind. Escape your everyday. Shop The Great Escape.

Except for the nice lady at the counter, the rest are rude and don't want to help. Needed to buy…read morestuff and they didn't care to show me anything or help me figure out which product supplies to buy. Was also interested in making a big purchase but needed to get an idea of prices and what I'd need. They just wouldn't help at all. Like I was bothering them. Decided not to continue. This was two different visits and two different men. Not sure how this store stays in business. I will go where someone wants to actually help and sell something.

I was in the empty store for 1/2 before anyone approached me! There were 3 male salespersons…read moresitting and chatting at a table. I tried to make eye contact to receive some help, but they ignored me. Finally, Andrea, a really nice salesperson approached me, and was very professional, knowledgeable and kind. If it weren't for Andrea, I would have left the store and would have never done business with them again. I can see how they lose a lot of business because of their bad customer service. Do better!

Awesome time, great fun!! Staff is wonderful!! Can't wait…read moreto try another room some time!! Presidents bunker was great!

We do escape rooms frequently and the room was great, but the customer service was the worst we've…read moreexperienced. The girl snapped at us multiple times and was flat out rude.

During the pool installation the pool light did not have a bulb in it. The heater did not come with…read morea shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!! During the pool installation the pool light did not have a bulb in it. The heater did not come with a shut off valve. I called the store and they said they would bring them out the next day. They arrived the next day. The driver was the store manager who also sold us the pool and all of the outdoor furniture. He walked right past me and didn't say a word. I followed them down to the pool and asked why the rude cold shoulder. Kyle the manager said he had a bad cold. I raised concerns about the crooked liner where the light was installed as well as two of the bases on the uprights were not installed correctly. He said he would look at them. I was in my garage with the door open. They left without a word. I still have a crooked liner that I will see for the next five to ten years. I will demand that they correct those. I want what your commercials and advertisements display, a professional install , done correctly. Then my happy family enjoying what I paid for. I paid for the furniture to be put together when we purchased it. However when everything including the pool was delivered it was the end of January and blustery cold. The delivery people said they would come back when it was warmer. I said ok , I can just store everything here in my garage. Today the people came to put together the furniture and complained that the first delivery group got off easy and should have put the furniture together then. I am so DISAPPOINTED!!! I just hope the furniture isn't scratched or poorly put together. Leadership starts at the top and a team is led by example!!!!!!!!!!

We just purchased a Sauna from Greg at the Strongsville Store…read more He was very personable, respectful and knowledgeable about all Sauna's they had in stock. He was one of the nicest sales person I have ever dealt with. I felt he had our best interest in mind. I would highly recommend speaking with Greg when in the market for any item at The Great Escape. Very Satisfied!

A fantastic, clean, well staffed family friendly spot. Go Karts were fast enough for teens with a…read moretwisty course. We played arcade games including my favorite - air hockey. The putt putt course looked simple but fun though we didn't play. This is a great place for a family evening or a different date night. We will definitely be back.

Great family spot! Brand new and clean Gokarts have boost…read morebutton, mini golf is fun, challenging and has some extra features! Hershey Ice Cream with tons of flavors. Maybe 32? Friendly staff Package deals We had a great evening, will be back to try the golf simulator and escape room when they open!

Lorraine and Doug were amazing will definitely be back. nice change from an escape room and lots…read moreof family friends

10 of us worked through the Enigma room. It was a tough room to get started on and then clues…read moreflowed more. We were still challenged throughout. The room was clean and well done. As I mentioned we had 10 people and we did fine, but I think 8 would be more comfortable in the space. The signs when you're done to use for photos are not the high quality like many escape rooms I've visited. They are merely laminated pieces of paper that are hard to sift through to find what you're looking for. The room did not take an official photo but did take photos with our phones. Unfortunately, because of quality and small sizes of the signs, they were basically unreadable in the photos. If this isn't important to you then you'll enjoy the experience just fine. I would go back to try another room.

Booked this adventure for spring break. Drive 2 hours to get here to find the place locked. Called…read morethe number on the website and found out I had booked for the wrong day. None the less, they sent us Claudia, our game master. Claudia was amazing. It turns out her family is from the same city as us!! Talk about a small world. The kids had an amazing time thanks to the kind and professional folks at Locked in at the Lakes. Thank you so much for your consideration and allowing us to continue with our escape. Cant say enough good things about this place. Claudia you rock!!

This was so much fun! I went with a group of people from work. We split into 2 groups and used both…read moregame rooms. I was in the "Kidnapped by a Murderer" room. It was quite challenging (we made it out barely 3 minutes before the time was up!). The entire facility was clean and the people working there were friendly, and helpful, when we needed a clue. I wish there were more than 2 rooms! I'll be back to do the other room with my family! (This place operates on appointments only, so plan/call ahead)

We've been to many of the escape games in the area and this one was, by far, the best. We did the…read moreElliott Ness room. The immersive history was fantastic! The puzzles were challenging but surmountable. Just don't forget your readers if you're in the over forty crowd! Plus it's local. Highly recommend giving them a try. One caveat. This isn't the high tech franchise escape variety. It's just a really great set of solid puzzles. If you want bells and whistles (and the price tag) go to escape room in Crocker Park. Just hope they don't pair you with someone who isn't fun.

Fun, fascinating and frustrating if you have been drinking, so Don't!…read moreThe Elliott Ness room is not for the weary... we had so many hints that if we didn't have them, we would Still be in there! Have a Blast!