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    Wiseman Family Practice

    3.0 (88 reviews)
    Closed 8:30 am - 12:30 pm
    Updated 2 months ago

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    Adrian G.

    Oh my goodness. What an experience. This practice was recommended to me by my OB/GYN after my beloved PCP retired and I was looking for a new PCP. I think the Wiseman name used to carry a lot of weight in Austin? Used to, anyway. The practice is a little strange in that it seems to be a handful of NPs and one doctor, the aforementioned Wiseman. I am not sure if he's ever in the office, but his name is on the door. As a new patient, I was placed with Janice Mattocks. She was kind and responsive when we would meet, but getting to meet/talk to her was a near impossibility with the almost aggressive obstruction of the front desk. It was like Jekyll and Hyde. I would have a caring discussion with Mattocks who would tell me, "I don't work Fridays but I always build in admin hours. Please call the front desk and tell them to send me a message so we can figure out the combo of meds that work for you. Or send a message through the portal!" And then...the wall of resistance would fall on me. No, the front desk staff would tell me, we do NOT send messages to doctors. Or, "I have a new girl at that location who doesn't know how to do anything yet. Please go through the portal." I know to expect wait times and delays when I call a doctor's office, but a wait time of 45 mins to 1 hour is ROUTINE for this practice. It's almost impossible to get someone to answer the phone, and when the front desk does pick up the phone, they are rude and condescending and will tell you to take every request to the patient portal. Oh and guess what? Messages and refill requests submitted through the patient portal are answered even more slowly than the phone. I have had messages ignored and the ones that were answered were curt and often full of incorrect information. I had the misfortune to have a herniated disc a week ago, which was excruciating and something I'd never experienced before. I fought the long phone wait times at Wiseman for an appointment, and when I finally got it, was given Tylenol III and sent home with a diagnosis of general back pain. However, I knew something was really wrong with me, so I fought the long wait times on the phone again and begged them to submit orders for an MRI to ARA. After another day of pain and no sleep, orders were submitted, and I got the MRI. I also asked for a referral to a physical therapist, which was granted, and the PT showed me the MRI scan the day after I had been scanned. It took Wiseman 2 days to send me the results. The MRI scan clearly showed a herniated disc and nerve compression. No wonder I was in so much pain. I would not recommend this practice due to the incompetence of the front desk. The nurse practitioners seem kind, but they are kept under lock and key and you won't get to talk or see them very often so what is the point? Please, for your health and sanity, look elsewhere.

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    4 months ago

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    29 days ago

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    15 days ago

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    2 months ago

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    2 months ago

    All of the staff are extremely nice and thorough. Their goal is to find the cause, not just treat the symptom.

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    10 months ago

    Been going there for more than 10 years, easy to get a response on patient portal for refills and referrals. Nice office staff and PAs/NPs.

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    11 months ago

    Both members of the staff I've seen for the first time were rude. I'm a new patient and can't see sticking around for rude staff.

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    3 years ago

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    1 year ago

    Friendly and timely in responding to your questions. They help to get you on track with preventative care

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    5 years ago

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    3 years ago

    I love the integrative approach. I also appreciate that we can do Telehealth - but it is tough to get a quick appointment.

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    2 years ago

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    Page 1 of 3

    Ask the Community - Wiseman Family Practice

    Review Highlights - Wiseman Family Practice

    Our family recently moved away from Austin and I am still adamant about driving the distance in to see Jamie Garza in Austin.

    Mentioned in 5 reviews

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    Victory Medical

    2.6(5 reviews)
    1.1 miWestlake Hills

    I saw Bailey Johnson-Rae…read more When I walked in, the provider was messing around with the three other women at the front of the office. Fine to an extent, but not very professional either. They were discussing tattoos and playing around when I was sitting fairly close to them. I described my complaint to the provider, and got the response of what do you want me to do for you? Uhm.... Well, I told you what problems I was having, which meds I've taken already to try to help it, and which I had not. Finally, she decided that there was a few options for medications that we could try out. It was more so stated to me, and then decided entirely by her, rather than a collaborative experience or discussion about my care. I didn't feel like I was a part of the decision, and the whole experience in general was so disappointing. The med that was prescribed has MAJOR interactions with two meds that I take every day. I was not made aware of this fact by the provider, but rather told by the pharmacist who insisted on meeting with me when I went to pick it up, due to the major interactions. When I reached out to her/her medical assistant about it, and to ask to switch to one of the other options she told me about, I got the response that it's fine to take the original one prescribed, because both meds are PRN. When in fact, the two meds that I take that have a major interaction are not PRN and are taken every day. I know that they could see the instructions for those prescriptions in my file, because they had turned to their computer screen towards me to confirm what meds I was still taking and which ones I was not. They didn't even talk about or address the request switching to another medication in their response. By this point, I was so disturbed by the whole experience that I didn't want to keep fighting with them via messages, because I had decided that I would not be returning. It's unfortunate too, because the office was nice and clean, and the location was convenient with ample parking. I was looking to switch to her as a primary care. Hopefully this experience is just a reflection upon that one provider, and not the practice as a whole, but I almost feel like I would be reckless and to return to her and try again.

    Dr. Dale and his staff were super attentive! The check in…read moreprocess was a breeze, Jordan at the front desk was a pleasure. Mallory my nurse was awesome too... . And Dr. Dale, I can't speak highly enough of him. Dr. Dale is more than informative about what is going on, with your symptoms. He actually takes time and explains to you what is going on, he also doesn't make you feel like your just another patient. I would recommend Victory Medical to all of my friends. And welcome Dr. Dale to West Lake Hills Victory Medical!

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    Nathan H Pekar, MD - Dr Pekar

    Nathan H Pekar, MD

    4.5(8 reviews)
    2.7 mi

    Please avoid Dr. Nathan Pekar if you have any interest in living a quality life. He has been among…read morethe worst doctor's that I have ever had the misfortune to have dealt with for the following reasons: - Rushes the appointment - General disinterest - Does NOT fill your prescriptions In my initial appointment with him, he attempt to make an effort at listening to me however the entire appointment felt extremely rushed and he made nearly every attempt to end it within 10-15 minutes. Following this, it was nearly impossible to get a prescription filled by him to the point that in the last two months, my prescriptions were filled by other doctor's (despite significant efforts including calls, online messages in the portal, and online messages on the Victory Medical Klarna messenger ranging from 10 days up to day of). The staff was also deeply unhelpful, letting me know that in order to get my prescription refilled, I should use the online portal, but if I sent in my prescription request earlier than 5 business days, then it would be ignored. If I sent in later than 5 business days, it was also likely to be ignored. And when I did send it in 5 business days, it was still ignored. I have left several online messages, following up each day, in an attempt to just get a response, and in the past few months I have received none. And god forbid you have multiple prescriptions, because Dr. Pekar will maybe fill one prescription and completely ignore the others. They also look to charge your insurance as much as possible. By state law, practices can but are not required to drug test you for controlled prescriptions. Most doctors range somewhere between once to twice a year. Dr. Pekar will force you into doing a drug test EVERY month. So, not only is he an uncaring and lazy doctor, he also wants to take as much money from you and your insurance by pushing needless tests on you as often as possible. In sum, please do NOT see Dr. Pekar if you want quality care.

    Have been in Austin for 2 years and have tried several primary care doctors. Was dreading having to…read morego to another but knew I needed to find somewhere. From the minute I stepped foot the entire staff was welcoming and friendly, made the entire experience fantastic. Dr. Pekar himself makes you feel like you've known him forever and has fantastic medical advice and really listens to your concerns. The facility is lovely, clean, and has loads of parking (something I always worry about) and there is a pharmacy for convenience right downstairs in case you need the prescription directly following your appointment! Highly recommend!

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    Nathan H Pekar, MD
    Nathan H Pekar, MD
    Nathan H Pekar, MD

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    Wiseman Family Practice - familydr - Updated June 2026

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