Service Requested: annual heating unit inspection; requested the first week in June with regard to…read morewhich "Mike," the service agent, was scheduled for 11 June. Mike called the day of his visit to assure I was home. He arrived on time, even a little ahead of time, to get underway. His task wasn't easy; the unfinished basement represents a difficult crawl-space, but Mike was undaunted. Within twenty minutes he had completed his inspection and reported everything was in order. Then came topside to examine the Trane control unit. He explained why the fan function had been running continuously and why heating may have discontinued due to a lock-out function when the tank is empty and no gas is detected. And also what to do to re-initiate the system should I need to. A very helpful service tech! As to value, the price I paid for this service visit was quite reasonable. Less than weekly groceries. Mike was a friendly and knowledgible service agent and I hope Mike's Heating and Cooling will keep him on staff for next year's visit!

Phoned Mike's Heating & Cooling (MHC) third week in March 2024 to get a quote on a replacement…read morefurnace, my furnace was 25 years old, but worked. I like being proactive in terms of home infrastructures. I phoned MHC to set up a consult appointment, an effortless process. Forest, MHC sales consultant, was at the house within a couple days, looked at the entire unit, measured up, and shared with me his recommendations...now mind you, I had priced out the total cost of the replacement prior to his visit and had a cost range in mind. Forest said he would get back to me by day's end with a job quote, and he did. His quote came back within my cost range and I signed a contract (wrote a check for 50% down payment, which is normal). A few days later, as scheduled, MHC technicians promptly showed up, Josie & Tyler...Forest also showed up to introduce them to me and summarize the replacement job. MHC removed and discarded the old unit. Then, two MHC electricians showed up to install the electrical components for the new unit. This took approximately an hour and a half. Then, Josie & Tyler got to work with the new unit install. They were very diligent in their work and it was clear they knew the task at hand. I should point out that Josie was the lead technician and was "teaching" Tyler throughout the entire process. The entire replacement process took approximately 7 hours. They did install a new, short duct run, so the job took a little longer than a normal replacement. Forest returned at the completion of the replacement to fire up the new unit and make sure I was pleased with the entire process. Two thumbs up to Mike's Heating & Cooling and to their team(s) of knowledgeable professionals...and a BIG Shot Out to Forest, Josie, Tyler, and the MHC electricians. A job well done! I highly recommend Mike's Heating & Cooling to anyone in need of HVAC work. Tom in Waynesville. NC

Very good company from customer service to field techs!…read more Technicians go over and thoroughly troubleshoot any and all problems that other company could not solve after 8 visits after installing brand new A/C unit!

I had a new Carrier 23 Seer Heat Pump and 96% Efficiency Propane Gas Furnace installed to replace…read morean old heat pump. It has been almost a year since the installation and it has performed flawlessly with the exception of the Xfinity thermostat which had some software glitches from Carrier that were resolved. This is a high end system and it works as I envisioned and has many options available through the thermostat that must be learned. I am having a whole house humidifier installed that will be controlled through the thermostat that will help with the air quality and efficiency. The installation was done professionally and correctly. The glitches were addressed quickly and properly. The installation technicians are knowledgeable and efficient. My heating and cooling costs are less even with Duke Energy's incessant rate hikes. I would recommend this company to anyone from a lower end budget customer to a high end.

my wife and I had an older baseboard heat system that was on its last legs and we had Parkway give…read morean estimate for a mini-split system to replace the old system. They took care of all aspects of the installation and they handled the electrical contractor to remove the old system. They were great and professional and we were happy with the value they provided. Parkway will be on my recommendation list going forward.

These folks have been incredibly responsive, professional, and friendly in dealing with a few…read moreglitches in our new system. More specifically, Perry is just one of nicest professionals we have encountered in our entire renovation project. What a breath of fresh air!! highly recommend

After coming back from Christmas break, we noticed a damp, dank smell in the water heater closet…read more As best I could discern, there had been something (I thought it was the water heater) leaking for about 2 weeks. I called Ward Plumbing and was given an appointment a few days later. Given that I believed the water heater was the culprit, I told the scheduler what size and capacity water heater I had. The service teach came out and checked the water heater and said it was actually fine but there was a pipe that had metal fittings that was leaking. Either way the water heater was going to need to be removed to repair the pipe and given the age of our unit, I opted to have it replaced with a unit they brought out with them. They cut out the soaked drywall that needed to be replaced and made an appointment for replacing it two weeks later. I did have a cancelled appointment due to the service tech having vehicle trouble when he was coming back to replace the drywall, but I was notified and the appointment was rescheduled for 3 days later. I have found this company to be professional and competent and given the rural area I live in, I value someone competent showing up and doing quality work at my residence. While they might not be the cheapest option for plumbers, I have confidence in the work and their warranty behind said work.

First let me say Wards has done both HVAC and plumbing work for me. Their technicians are…read moreprofessional, knowledgeable, very good at what they do. Dec 23,2024 they installed/replaced toliet with standard elongated model comfort height including a thorough check of water shutoff and water supply line, as well as a new wax seal and hardware. Cost was $775.15 Yesterday they installed toliet in my master bathroom with exact same description of work as for my guest bathroom Dec 23,2024. Cost was $1,601.76. They also found i needed new flange at additional $514.02 cost. Total cost was $2,115.78 I will continue to use Wards for future work, I am just highly disappointed in their flat rate process which by comparison with other companies is overpriced and unreasonable.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

Edit: They sent out a loaner portable air conditioner. WARNING! Do not use this company! We have…read morespent over $10 grand on maintenance agreements (Advantage Plan Memberships), repairs, and finally a NEW air conditioner they recommended and installed 5 months ago. Now in the middle of the worst heat wave ever in this area, we have had no air conditioning for 4 days and our NEW air conditioner MIGHT be fixed 2 days from now. They do not consider this an emergency. The heat is making us sick. They DO NOT have 24/7 service. We called at 9:00 a.m. on Friday. The guy came out Friday afternoon but could not fix the NEW air conditioner. He had to order a part, he said. Their office is closed on Saturday and Sunday. You can only talk to a call center in a foreign country and they cannot help you. If you are lucky you might get to talk to Tammee as she seems to be the only person there who has any authority. But Tammee says there is nothing she can do. The owner is Mark Banks, I am told, but he is not available. Trust me, Aire Serv of Western North Carolina is not reliable. The so called Neighborly Done Right Promise is useless. Go elsewhere for your HVAC needs!

I got 4 consultations for HVAC installation in my tricky 115 year old house. Ledbetter had the best…read moreengineering ideas for how to get around my lack of attic & crawlspace. Clearly the most experienced of all I'd talked to. They installed, Helene flooded my property, they called me immediately & said "what do you need? We know you got hit." And they worked 14 hour days, 7 days a week to get people winter heat after the hurricane. They didn't even really charge me for labor on my hurricane hit situation & worked hard to get parts covered by warranty. They went above & beyond what I think any company would have done. I'm grateful they're part of our community.

We started out with a simple oil furnace replacement from the flood, add more problems and time and…read moreyou get a mess. These people (I'm including the owner on down) went above to make it right, I can't say enough. Thank you all so much!

Can't speak highly enough about Mark Wayman and his team at Doctor Furnace. They installed a…read moreductless mini-split on our home in a very difficult position, roughly 25 feet high over a muddy slope. Mark and his crew did an exceptional job. He communicated with me at various key points during the installation and not only does the system function flawlessly, but it turned out looking really sharp. Lines are straight in all directions and the inside unit is centered square and level on the wall. Mark is details-oriented and clearly enjoys helping people with their HVAC needs. Highly recommended!

From the owner: Doctor Furnace, Inc provides Furnaces, Heat Pumps, Air Conditioning Systems, Furnace Service &…read moreRepair and Heat Pump Service & Repair to the Waynesville, NC area.