Very good company from customer service to field techs!…read more Technicians go over and thoroughly troubleshoot any and all problems that other company could not solve after 8 visits after installing brand new A/C unit!

I had a new Carrier 23 Seer Heat Pump and 96% Efficiency Propane Gas Furnace installed to replace…read morean old heat pump. It has been almost a year since the installation and it has performed flawlessly with the exception of the Xfinity thermostat which had some software glitches from Carrier that were resolved. This is a high end system and it works as I envisioned and has many options available through the thermostat that must be learned. I am having a whole house humidifier installed that will be controlled through the thermostat that will help with the air quality and efficiency. The installation was done professionally and correctly. The glitches were addressed quickly and properly. The installation technicians are knowledgeable and efficient. My heating and cooling costs are less even with Duke Energy's incessant rate hikes. I would recommend this company to anyone from a lower end budget customer to a high end.

AC was out. I called in the morning and they were out there mid-afternoon. It was a bad capacitor…read moreand the cost to replace it was extremely reasonable. Great experience. A++

Great service. Installed a brand new heat pump and a dehumidifier. Best prices and recommended by…read moremany

Quote to replace gas furnace was far below some I'd gotten and they were quick about getting the…read morejob done, important as the house was going on the market. When the buyer's Inspector thought he found a problem w the install, they provided exactly what was needed to refute his mistaken opinion. Good price, quick service, and responsive after the install is the way more of the area HVAC contractors need to be but these guys already are.

Wonderful company, Christie in the office is great really prompt communication. Scott was prompt…read morewith his follow up in communication and he also gave good details as to what was going on with the system and how that he doesn't charge for free on every time and does a good cold test instead of letting any Freon out and just overall wonderful group of people to work for I'd recommend them to anyone residential or commercial!

Eric, my tech was amazing. My AC wasn't working and he diagnosed it and fixed it while maintaining…read morecommunication the whole time as I wasn't on property. I feel that he did a great job for a very reasonable price. I signed up for their bi-yearly maintenance plan so they can keep up with my AC and it can last longer. Highly recommend

So far, Premier has not stood by the work they do. They installed a new system in our home,…read moreapproximately 2 years ago. This system is not working and when asked about it by them, they quoted approximately $2,000.00 to fix the problem. So we are being asked to fix a problem that they created. That is not acceptable. We have verified with several other HVAC providers and they indicated that the system should not have been installed the way that it was. If they do not stand by their work, it may be better to look elsewhere.

Chad and Eric gave a great quote . They also had several suggestions to improve the air flow. The…read moreinstallation was several months from accepting the quote, but that is what we are dealing with in all construction type things here in Franklin. They replaced my old unit with a new one and added a vent. Plus some minor other things.Rick and Quinton( sorry about spelling if wrong) were great! They were on time, confidant, respectful, and finished the job! I highly recommend this company!

We were about to leave town the next morning, but the night before my husband discovered water in…read morethe basement. He called All Service Heating and Air and explained the situation. Mr. Steven Estes arrived promptly at the scheduled time this morning (we even got an email/ message telling us he was on his way). He explained the problem to us in detail, made the repair in a very timely manner, and left the area verclean and neat. We would HIGHLY recommend this technician and business to anyone in need of service. He very professional and we would use them again if needed.

The nicest people on the planet! My air conditioning went out, gave them a call. Squeezed me in…read morenext day. Right on time, did quick check and had it up and running. Labor is fair priced. Friendly and trustworthy!!!

Great customer service! Willing to work with your schedule. Very friendly and courteous. Techs…read moreknow their stuff!

Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

I have used them on three houses. They are honest and do a great job. I recommend them highly…read more Service calls to installation. Great work ethic

These people are the best! Responsive, helpful, and knowledgeable. I've had multiple AC issues,…read moreand have always been pleased. I'd never use anyone else.