They came the same day. He knew what to do right away. Thank you! I would recommend them.read more

Have used in the past, but this time, extremely difficult to get in touch with, and they didn't…read morereturn my message. There phone goes to "line busy" before 4pm. Thought I had an appointment, and asked them to confirm. No answer. They didn't show up. Don't waste your time.

I highly recommend this buisness. I had a furnace, central air and humidifier put in. It was done…read morewhen he said it would be, showed up when promised and very good price. He was very professional and would actually listen to your needs and deliver. Quality Units at affordable prices.

From the owner: Residential HVAC services custom built duct work…read moregas pipe installation Whole house humidifier installation Thermostat installation

A huge thank you to Tod for not only helping my elderly in-laws, but for proactively calling me…read moreafterwards to make sure I was aware of future maintenance needs after diagnosing some issues with the air conditioning in their home. Their system did not have a filter installed and after taking care of the a/c he went the extra mile to go to the store and buy two filters on his own dime. He came back, installed one and left the other for a future change out. Great service from a businessman that cares for the people he does work for. Much appreciated.

Tod and crew will take care of all your needs. He has installed a new A/C unit and serviced our…read morefurnace. Fair, honest, and won't sell you what you don't need. Give them a try and I guarantee Comfort Zone will be your go to for HVAC needs!

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

I was in the T.V. Appliance & Funiture business for 44 years. and know what customer service is all…read moreabout. That store is no longer. I had a Maytag Microhood that needed service that another dealer would not even look at because I did not buy it from them. Long story short. Farley's in Dixon IL looked at it for me in one day I was told it was not worth fixing and was given a GREAT deal on a new one in the Bisque Color that was important to me. So if your looking for great customer service look no further than Farley's in Dixon IL Thanks to Chuck, Annie & Nicole.

We had several fairly minor plumbing problems. All of them are now fixed and for the time, effort…read moreand materials used the cost was reasonable. very pleased with the services rendered.

I wish I could give zero stars. I had them over for a couple of estimates and never received the…read morebid. Then I get a bill for almost $200. I refused to pay it because I never got an estimate and got another bill. Debra is very nasty and rude on the phone and the tech she sent out is clueless.

Outstanding service. Professional expert and efficient technician. Prompt on tim arrival as…read morepromised. Excellent customer service. Easy to schedule. Recommend highly. First rate.

I had a plugged kitchen sink. They arrived late, charged me for overtime as he was on overtime…read moresince he was late. Did not have the tools needed to unplug a sink. Left for an hour to secure tool and charged me an extra hour to get the tool. Demanded immediate payment but would not provide a breakdown nor a receipt. Bottom line the sink was unplugged for 400$. Poor customer service and the most outrageous price for a 30 min job of actual work. Don't recommend.

Top notch service. Fast, Friendly and knowledgeable!! I highly recommend them. I had a tech to my…read morehouse within an hour of calling them.

The main water line to my house ws leaking. We called Ehmens and the guy who came out told us…read more"worst case scenerio if we have to dig up your entire yard, it will cost 4000.00." Needless to say, when they came to the house to fix it it did NOT end up being worst case scenerio. My entire yard was not torn up. I have the gentleman telling me this on our ring camera (which I sent them). I got the bill of a flat 4000.00 (no itemized, just a flat 4000.00). When I called to question it, I got nothing but attitude from the woman answering the phone and it took the owner several days to get back to me. When he did call he changed his story and told me it would have been better for all involved if he had to dig up my entire yard (although the ring camera footage says something different). I asked for a itemized bill and then the price went up almost 80.00 (so I was charged (punished) for asking for an itemized bill. When I questioned it again I got another bill for the 4000.00 and was told I had to pay it by the next day. If you insist on using this company get your quote in writing first. Although I don't know if that will matter with them since I have it recorded, I am assuming the owner will do what he did with others on here but this is what happened to us and I want to warn other people to do your reseearch.