A huge thank you to Tod for not only helping my elderly in-laws, but for proactively calling me…read moreafterwards to make sure I was aware of future maintenance needs after diagnosing some issues with the air conditioning in their home. Their system did not have a filter installed and after taking care of the a/c he went the extra mile to go to the store and buy two filters on his own dime. He came back, installed one and left the other for a future change out. Great service from a businessman that cares for the people he does work for. Much appreciated.

Tod and crew will take care of all your needs. He has installed a new A/C unit and serviced our…read morefurnace. Fair, honest, and won't sell you what you don't need. Give them a try and I guarantee Comfort Zone will be your go to for HVAC needs!

Caleb is the best! Came to my house on a Sunday evening to troubleshoot my furnace. Had a new one…read moreinstalled the next day.

The service rep was here on agreed upon time. Very efficient. Did a great job. First time I needed…read moreservice in this area. He gained a life-long customer. Would recommend to family and friends

We had blown the fuse for our furnace on Christmas Eve Eve and the gentleman that answered the…read morephone, after midnight I might add, was very helpful walking my husband through how to fix the problem without charging for an emergency call. Highly recommend, great customer service.

Not happy with what is going on right now... my furnace went out. I called Saturday the tech came…read moreout right away. He said that the furnace needed be replaced and that he could do it on Monday first thing in the morning, it's Wednesday afternoon and I'm still waiting for it to get done (he dropped the new furnace off Monday evening, took the old furnace yesterday afternoon). If I could give less than one star I would.

This company has served and maintained my furnace for years even through the flood of 2019. After…read more60 days of underwater conditions, they repaired it for a reasonably price. I appreciated their service and trusted them already. Recently the furnace quit in the middle of Friday night. Saturday morning the emergency line returned my call promptly and hurried over to help. They did estimate and collect a fair after-hour fee based on time. I was again not disappointed when I received the final bill. They are trustworthy and not out to gouge you.

I called this company to perform an inspection of my furnace. They came out all seemed fine and…read morethey said I may need a new motor soon but it was running fine for now. About a week later due to extremely cold temperatures the furnace began to struggle so I called to have the part replaced. They replaced the condenser motor. Our furnace began to smell of burning plastic we called...a tech came out and said it was probably just the new part that was causing the smell. Two days after the part was replaced our furnace died in the middle of the night.They sent someone out and it was determined that the blower motor needed to be replaced.... This was done the next day. I believe they replaced the wrong part in the first place but they would not admit that. They were however gracious enough to take 10 whole dollars off my bill. Not impressed.

if I could rate higher than a 5 I'd rate a 10. we had a generator installed and the absolute…read moreprofessional level of work was unbelievable. The company definitely takes care of their customers as if they are their own family. My Son also had a generator installed and feels the same. We both agree we will never use anyone else for all of our electrical needs !

Friendly staff and great communication. Work done quickly and cleanly! Will recommend to…read moreneighbors.

Two service calls and received excellent service both times…read more My most recent service call was yesterday, February 18. As you know, temperatures were close to zero. Around 4:00 I determined our Amana furnace must not be working. Placed a call to Farley's at 4:12. Service man came out, diagnosed the problem and had to return to the shop to get the part. By 5:30 the furnace was fixed and working properly. Office personnel and service man were very helpful and courteous. I'm sure the service call will be costly, however, a small price to pay at the end of the day with subzero temperatures. Any service call would be expensive. The other service call to Farley's was around 1/23/25 regarding my Maytag washer. Because we like to shop local, we purchased the washer & dryer from our local dealer Knie Appliance, you know the one that always asks you prior to service, "did you buy the appliance here"? Very annoying. You either service or you don't. I told them the code and the issue I was encountering. Because Knie had already replaced a part in October, I felt it may be the same issue. (This call to Knie was around 1/21/25.) Knie told me they would not be able to schedule a service call until the following week. (What?) I was leaving on vacation that weekend for two weeks and could not leave family members here without a washer. I called Farley Appliance and they sent a service guy out. He actually tested the bad part and removed it from the washer but did not have a part with him, and had returned to the shop to check stock. Before Farley's were able to get back with me, my husband called Knie himself and they ultimately came out same day, tested the part that Farley's removed and confirmed it was bad, and fixed the washer. I'm not sure what my husband said but I could tell that the service man that came, who also had come in October and was very pleasant, was not happy this go around. I had to call Farley's back and say it has been fixed by their competitor. Mind you, the office staff who took the call was very understanding and again, courteous. Farley's is actually located about 12 miles away, and although I told them it was okay for them to bill me for the trip and work they had already done, they never sent me a bill. This whole situation was uncomfortable for me at best but Farley's made it less uncomfortable and it is appreciated. This is service as I remember it should be. We already had some dealings with Farley's in the past as we had replaced the microwave that was purchased with the house. At some point in the future, I will be buying a new refrigerator and I will be making the purchase at Farley's. I anticipate we will also be investing in a new furnace and A/C, and plan to shop at Farley's as well. We now have to consider the service aspect in all purchases because, unfortunately, material things no longer last for any extended period of time. Farley's provides great service; we have had nothing but a positive experience with them.

I was in the T.V. Appliance & Funiture business for 44 years. and know what customer service is all…read moreabout. That store is no longer. I had a Maytag Microhood that needed service that another dealer would not even look at because I did not buy it from them. Long story short. Farley's in Dixon IL looked at it for me in one day I was told it was not worth fixing and was given a GREAT deal on a new one in the Bisque Color that was important to me. So if your looking for great customer service look no further than Farley's in Dixon IL Thanks to Chuck, Annie & Nicole.

My water heater finally broke down and called up Peterson Plumbing and they were to my house within…read more1 day of contact and had it all installed and hooked up in a little over half a day! Everything works great and they took time to ensure all the piping was uniform, secured, sealed, and just looking great aesthetically! Highly recommend using these guys if you are remotely close to the Fulton area.

Jake was kind, skilled, and willing to do what was needed to get us up and running again. He also…read moretook care of our belongings. I highly recommend Peterson Plumbing. Oh, one more thing. They are on the job as soon as possible after being called. Thank you.

They were here when promised and stayed in contact with us. Very efficient and cleaned up after…read morethemselves.

1.Communication - not getting back to customers. Not…read morereplying back after I replied back to their emails with offer ...