This business impresses me every time I visit. I first vis the store about 3 yrs ago and purchased…read morea pair of glasses, which included a second pair for free. AMAZING, 2 pairs of glasses for less than one anywhere else. I had both lenses replaced later at no charge, within the warranty time! Yesterday I decided to have my lenses upgraded and replaced instead of new frames, I continue to get complemented on my current frames, I like them so why change. Amazing price with a new warranty to replace lenses within the warranty time frame. Why would anyone shop elsewhere!!! Just purchased 2 pairs of glasses for the price of one elsewhere. Brittni did an amazing job at helping me decide.

The staff was very helpful. However, the hours of operation on the door are not correct! I live an…read morehour away. I only get to Waterloo periodically when I'm not working. Been there on Saturday & various times during the week & they are always closed. Been trying to pick up my glasses for 3 weeks now. Been a customer for several years, but I won't buy another pair from them. Trying to figure out how to get my new pair that are already paid for.

Dr. Glascock is an amazing doctor. He takes time to listen, he truly cares about your health and…read morehe's knowledgeable to get you through what you're dealing with. I highly recommend him as a primary care physician.

before they moved there practice i loved seeing christason my son had a check up at 430 and a midst…read moreme working i needed my mom to take him and she was running behind i called them they said be there by 545 or they will reschedule they were in the lobby by 545 and when they got upstairs to the 3rd floor the nurse was not only rude she was very nonchalant as to why they couldnt see them because it was too late and she was ready to go home in 15 min mind you my son wasnt just there for a well child check he was also there for a severe burn he had on his right hand do you think they cared to even check it !!! noooooo!!!!! i will be switching providers you should not be in a field of business where you deal with patients if all you care about is a check and clocking out on time !!!!!! even if we would of showed up on time we would of still sat in the lobby for 15 min so what did it matter !!! ive been seeing christason for over 10 years and as much as i love him as a physician i hate the rude ass nurses in his office i will be switching !!

Please review your insurance policy before going to this Dr office. I have vision insurance - this…read moreDr is in network. Supposed to be a $10.00 co pay for prescriptions and $150.00 frames and $150.00 for lenses paid by insurance.. I confirmed this before the appointment in the Dr office. I forgot my credit card to make payment. It was decided to have the appointment then go home and get my CC. Upon returning to pay my $10.00 co pay- I picked frames and the glasses price is now $475.00. I was to be happy that was at a 20% discount. I also now owed a Refraction fee of $38.00 the front desk said was needed to complete my script. They also took my $10.00 co pay for my vision insurance. I paid the refraction fee but, I was confused. Called my insurance and they agreed that fee is included in my policy. Heated conversation takes place about being over charged. Front desk refuses to credit my CC and gives me $36.00 in single dollar bills and quarters. Keep the 10.00 co pay amount. Refused to give me a receipt for the refraction charge and refund. I said why are the classes priced at $475.00 when I have insurance? They said you have insurance but we don't have to take it. So, after the appointment and confirming my insurance they decided to charge the exam to Medicare as a health exam and then refuse my insurance for vision and now I have to pay refraction fee and full price for glasses. NONE of this was disclosed to me before the appointment. Upon questioning the refraction fee the front desk told me I need to go to Walmart for glasses gas lighting me and avoiding the over charges made. In the end I got a refund for the refraction fee ( with no receipt). Why no receipt? Because for each surprise medical bill they Doctor can be sued for $10,000. Never seen such rude front desk employees, no communication that my insurance wasn't going to be accepted until after the visit was done. The only reason they verbally said it was because I kept saying my insurance covers refraction fee. Front desk is rude, dismissive, dishonest. I think Dr Bailey is nice, but, with this office billing practices and rude front desk that shows all that is needed to know about the office as a whole

My husband and I have been going to Dr. Bailey for over 10 years. He is always so nice and…read morepersonable. The front staff are helpful as well, even helped me pick out a frame when I was unsure. We like the reorder service thru text too, so easy to navigate.

This is a beautiful and well-staffed office. They're good and attentive but when I asked for a…read moretoothbrush and then got charged for it, I decided this was no longer the place for me

Make sure your insurance covers all services. I was told it would by the staff and it did not.read more

I have been going to Dr. Bailey for two years know amd am very satisfied with the care provided he…read morehim and his team.

I am writing this review to document my personal experience at this surgery center, with the hope…read morethat it helps future patients make informed decisions. What should have been a difficult but manageable operation instead became an experience marked by significant stress, inconsistent information, financial pressure, and what I experienced as a lack of post-operative support. I was referred to this center by my GP and told the situation was urgent. I was seen the same day. The nurse who initially brought me back was polite overall, but when I nervously asked, "Is this going to suck?" she replied "yes" and walked out. While this may seem minor, it increased my anxiety at an already stressful moment. When Dr. Henry examined me, he strongly recommended that my operation be performed at this center. I later learned that he is a part owner of the surgery center. I was told the procedure could be done the next day. I was also told that having the operation at Allen Hospital would likely involve a longer wait and that the hospital might not have access to the same long-acting local anesthetic, which I was told could provide pain relief for several days rather than hours. Based on this information, I chose to proceed at this center. On the morning of surgery, I arrived on time and was informed that the procedure would cost $2,700, with 25 percent required up front. I explained that I could not afford that amount and offered $100 with the intention of setting up a payment plan. While standing at the front desk, I heard staff discuss whether they should "allow" this arrangement. This interaction was embarrassing and extremely stressful for me. I was eventually allowed to proceed and taken to pre-op. I was anxious about general anesthesia and was told that both the surgeon and anesthesiologist would speak with me beforehand. I waited for over two hours. When I asked about this, the nurse appeared surprised that neither doctor had spoken with me yet. When Dr. Henry eventually came in, he referenced a discussion I was expected to have already had with the anesthesiologist. When I explained that this had not happened, there appeared to be confusion. This lack of coordination immediately before surgery significantly increased my anxiety. I ultimately spoke with both doctors and was again told about the long-acting local anesthetic. I was also told I would be prescribed a specific antibiotic after surgery. I was then taken into the operating room. When I woke up in recovery, I began spitting up blood and had severe throat pain. When I looked in the mirror, my uvula appeared swollen, bloody, and injured. I asked to see the surgeon but was told he had already left. A member of the anesthesia team evaluated me and stated that this was not typical, but that it can occur. In the days that followed, I developed a painful sore on my uvula that lasted several days, along with a persistent sensation of throat obstruction when swallowing. This was frightening and very uncomfortable. I was discharged with post-operative paperwork and left with my fiancé. At the pharmacy, I was provided two antibiotics that did not match what I recalled being told I would receive, nor what was listed in my paperwork. Additionally, the paperwork did not contain specific information about the long-acting local anesthetic that had been emphasized as a reason for choosing this facility. The paperwork instead contained general information stating that local anesthesia typically lasts four to eight hours. When I later asked about this discrepancy, I was told that the paperwork contains general descriptions rather than drug-specific information. Given that patients are told they may not remember post-operative discussions due to general anesthesia, I believe accurate written instructions are especially important. Following surgery, I experienced severe and ongoing pain. I contacted the on-call service multiple times and felt that my concerns were increasingly unwelcome. At one point, I went to the emergency room due to pain. The ER provided treatment and then contacted the general surgery team, who advised that the treatment should not have been given. Receiving conflicting guidance between providers significantly increased my anxiety and fear for my safety. Most recently, I contacted the on-call service again with concerns about a possible infection. I did not receive a timely response and was later advised by the answering service to go to the emergency room. When I called again, a doctor eventually returned my call, but the interaction felt rushed and dismissive. There is no patient portal or secure messaging system available to communicate with this office. I raised this concern and was told it would be addressed, but it was not. At this point, I am at home experiencing fear, pain, and frustration related to this experience. I feel that I made decisions based on incomplete or unclear information, and once the procedure was completed, I did not feel adequat

Friendly and empathetic service for an urgent care is important and my visit was spot on. My visit…read morewas urgent- partial lung collapse- every person in the clinic was professional and kind. My Xay results were ready within an hour, the ARNP contacted me right away and my prescriptions were called in well in advance.

Painless dentists!…read more Dr. Driver was born with a drill in his hand! Nice new building. Wheelchair accessible.

The dental office is accessible since they do have an elevator…read more We have been going to this office for a number of years. We previously saw Dr. Spragg who has retired. My husband sees Dr. Squires and I see Dr. Bohr. We always ask for Emily as our dental hygienist and have been very pleased with the care we receive at Southridge Dental. The staff is always friendly and very professional.

Life savers! I recently had an issue with a tooth. Dr Arend and his staff was able to slide me in…read moreon Good Friday so I didn't have to suffer all weekend. The staff was super friendly with great attitudes! Most importantly my tooth was pain free for the weekend.