At check out I was told that I would have 15%off my purchase for signing up for the store…read moremembership. When I did this the offer code did not appear in my email and the cashier refused to honor the 15% off. The cashier saw where the account was set up correctly and only said " hmm that's weird I'm only sure why it's not there" and still did not rectify the situation. When I asked if a manager could over ride the transaction and apply the discount the cashier told me no. This was poor customer service and a waste of my time. This was not a great experience.

If you have time to really get in and dig around, you might find a few bargains. I have an elderly…read moreparent that loves to work crossword puzzles and seek and find pages. Found a few books with large print for under $3 a book. Found a few snacks for a growing college kids and few to stash in my own desk. Only down side, went on a Saturday and they only had one line open. So wait in line was a bit long. But they have lots to look at in the checkout line

The store was clean on the inside of the store but there was a nasty surprise outside of it. The…read morestore was empty so the cashier lines were a breeze to get thru. I have a pet peeve that an overall positive impression of a store is graded by the outside and inside. Unfortunately finding several used condoms in the parking lot and showing a picture of it to the cashier got an odd response. He goes "well I guess someone had a good time last night" and left it at that. No request to have it cleaned up as it wasn't a big deal attitude. I felt bad if any parents had to explain these to a young child.

To begin with I purchased 2 bags of IAMS cat food rather than 1 due to the current promotion that…read morerewards customers with a $5 gift card. I even mentioned the promotion to the cashier as I was placing all my purchases on the conveyor belt. Before I even had a chance to type in my phone number for the rewards program the cashier spewed out the receipt. I was not given a chance to type in my number for the rewards program nor was I given a $5 gift card. In fact I called customer service when I returned home only to let it ring over 25 times without any response. This is less than stellar customer service unfortunately. This occurred at 1:07 pm on 2/20/2026 well before the promotion ended.

This place has pros and cons located near Bardstown rd and Hikes ln where the old Bashford Manor…read moreMall used to be. The pros - great place to get desserts, electronics, staples, and more. The cons - constant long lines, crowded parking lots. I don't come here often.

I'll move this from a 2-star to a 3-star, as the recent clothes and display improvements are nice!…read moreMuch appreciated, especially with the Carter's kid line & Reebok adult activewear. The Reebok pricing is quite affordable for the quality - it's worth getting fun gym clothes to feel good in there! There are also more furniture & home decor displays, which adds a premium feel. Why not 5 stars? The "revamped" checkout area is worse IMO - it funnels customers from the left and right into 1 central chokepoint, which can lengthen lines. It's also more walking to reach a checkout, as opposed to having checkout kiosks spread all across. It's also just a VERY busy Wal-Mart. I know most stores are, but this location routinely results in longer waits than any other nearby, such as the newer and nicer J'town Walmart (oh no, there goes my secret!). But as a resident of this store, I appreciate the attempt at improvements!