I made an initial appointment with a doctor at One Medical after my health insurance assigned their…read morepractice as my designated PCP. I was really pleased with how easy it was to set up an appointment on the app. I uploaded my insurance information on the app and presented it again to the receptionist when I arrived for my appointment. I saw the doctor and was pleased with my care. However, I needed a prior authorization for a prescription and everything went downhill. Long story short, I contacted One Medical three times by app (as instructed) to request the PA. The app has read receipts, so the staff saw my request. I never received a response. A week before I was going to be out of my medication, I was finally able to get in contact with a customer service rep at their corporate office. She was very apologetic about the issue and had the office manager reach out to me. The office manager told me they didn't take my insurance and that they would not do the PA. I felt like the office manager was blaming me for the issue. However, my insurance company assigned One Medical to me, said One Medical was a participating office when I called, and had them listed online as in network, so I didn't appreciate the insinuation that I did not do my due diligence. One Medical had multiple opportunities to let me know that they did not accept my insurance, but chose to ghost me until I reached out to corporate. I was left without care and with an empty prescription. It was difficult to find a new provider on such short notice, so I had to go without my medication. Had One Medical paid attention when I booked my appointment, showed my insurance card to the receptionist, or during the 3 times I reached out about my PA, I could have started the search earlier and found a new doctor. One Medical is careless at best and negligent at worst. With so many other options in Chicago, I could not recommend One Medical in good faith.

This place is a joke - Do not try to fit this place in during a work break. Got there at 1:30pm…read morebecause that's when the website said the lab opens after lunch. The receptionist then said that the lab wouldn't open until 1:45pm. Not sure why it differed from what is listed on their website but I said ok since no one was in front of me. 2pm came and I still wasn't called so I left because I had to get back to work. Total waste of time, really glad I spend $200 a year for this superb service.

My son has been at the Plainfield location, seen by Dr. Kher & Associates, since he was an INFANT…read morein 2008!! He received ALL of his immunizations, physicals, and any other health needs at the Plainfield location. Now he's turning 18 years old in March,2026! He will then be taken care of by Dr Pethkar as a young adult! I love Dr. Kher & Dr. Pethkar! Thank you for your FAITHFULNESS to the Plainfield, Joliet & Naperville communities. where all of the offices and staff are nice! Your LOYAL patient! (SEE PICS from birth to current )

I am so thankful I was recommended to come here for my weight issues. Dr. Pethkar and his staff…read morewere so compassionate to my needs and ALL my questions. He is there to answer questions anytime I have one since I can text him and he will respond. This practice offers EVERYTHING from well-being checks to liposuction. Dr. Pethkar can do it all! He will sit down and talk to you to make sure you understand what is going on. You would think that having a doctor that cares about you would cost a fortune.... NOT AT ALL. The prices are reasonable for you to actual get procedures done and not break the bank! I couldn't believe it, but I telling you Dr. Pethkar is the BEST! Trust me, you will be so happy and thankful!

stay away from this location. office experience was non-existent at this location. physically…read morestopped in to make an appointment and was told "you need to make an appointment with a primary care physician and be referred to us". have been to other facilities in other states and have never been turned away.

The medical staff is good but you're paying a fee to get appointments in a timely manner, which…read moredoesn't usually. If I wanted to see my provider, I would have had to wait three days. So, I opted for a provider that I didn't know, and the appointment was cancelled 45 minutes before my scheduled time. The office called and left an empty voice message. They did email me but that was long after I left my house to get there. No real responsibility taken by the front staff. I was told the Dr. Moscowitz doesn't perform the procedure that I needed. If that's the case, there should be forewarned in advance. I was told a manager would call me-I doubt that will happen and if it does, it doesn't change the fact that I am still in pain and that they wasted my time.

Our teenage daughter has started seeing pediatrician Dr Min Jie Lee at Oak Brook after some not so…read moregreat experiences at Duly. Dr Lee has been wonderful as has the entire staff at this One Medical Office. Dr Lee has a warm, friendly bedside manner and is kind and meticulous with her care. She spends as much time as necessary with patients. We never feel rushed, never have needed to wait and she is very responsive. The office is so welcoming and a spa-like, beautiful, relaxing atmosphere. We are so happy we found her! She and her team are gems. Note we have One Medical membership via our employer, and it is a great benefit we are happy to have discovered.

I have contact dermatitis, I'm all allergic to all steroid creams and there's only one cream that…read moreworks for me. The doctor prescribed me a tube about a year ago with a refill. I never used the refill, Now that I need the cream again because my dermatitis is flaring up, he said that I have to come in for a visit before he'll rewrite the prescription. My issue is is that every time I walked through that door it's a $200 endeavor and I don't have that kind of money, I've explained this to him and he said there's nothing he can do about it. We know exactly what I need and I've expressed that I am in discomfort and I just need the cream that he gave me last time, He said no. The doctor is actively in discomfort, even though he knows what I need to be in discomfort and wants me to go to spend money I don't have. Doctors are supposed to be there to help their patients. This doctor only cares about money.

I feel so happy and lucky to have been able to go to One Medical. I needed to take a COVID test and…read morewas able to schedule it far in advance through the app. Getting there was a super nice drive down Halsted, and the garage parking was definitely a plus. There is a small lobby area where you wait for them to wave you in, which was immediate since my appointment was early in the morning and there was no one else there. The waiting area is really well-divided and seats are assigned by letter for social distancing. At check-in, they confirmed my information and directed me to sit at one of the labeled chairs. Min Jie Lee was my doctor, and she came out immediately. She was so incredibly nice and welcoming and walked me through the test with all the necessary details and patience. The test was not as bad as I thought it would be (no, they don't try to reach your brain) and was done quickly. Dr. Lee let me know I'd receive my results in 2-4 days on my app and via email and off I went! The front desk also covered the garage parking so it was free! If you can go to One Medical, I highly recommend it.

After coming to One Medical, specifically this location, I must say that this has been the best…read morehealthcare experience I've ever had as a young professional. The convenience and easy access to your health with an app is amazing and I could not recommend it more. Don't let the membership stop you. I also would like to give a special shout-out to Dr. Drew Guzman with his speciality in LGBTQ+ medicine. Having him as my PCP made me much more comfortable talking about my health that can understand things from my perspective. Another special shout-out to the labs staff! They're also very easy to talk to, very friendly, and have a great taste in music.

Have been using Dr Miranzadeh as my primary care provider for the past 10 years. He has always…read morebeen incredibly thorough, caring and proacticve with my care and treatment. I have referred multiple people to him over the years and every one of them has had a stellar experience. I hightly recommend Dr Miranzadeh.

Their billing service is terrible!!!! We visited them twice in October and November of 2019. They…read moreovercharged us for some items. We argued with them and their billing office many times after we receive the bill in December, and finally they agreed to revoke the bill. HOWEVER, half a year later, in May of 2020, we received another bill from them. The bill was exactly the same as the bill of last year ---- they sent the same bill that should have been revoked. We called their office immediately arguing about the bill, they promised us they will resolve it. It is now June and three weeks past, the issue is still not solved.

SHIFT Concierge Medicine represents the next evolution in personalized healthcare. Their approach…read moreis exceptionally thorough, data-driven, and proactive -- true Healthcare 3.0 as defined by Dr. Peter Attia. Rather than reacting to illness, SHIFT focuses on building strength, health, and longevity -- helping patients feel younger, move better, and live with more energy and purpose. What sets SHIFT apart is the depth of their commitment. My physician, for example, calls me every week -- same day, same time -- just to check in, ask how I'm doing, and see if there's anything he can do to help me feel better, healthier, or more energized. It's an extraordinary level of attention and partnership that transforms the doctor-patient relationship into something far more meaningful. SHIFT doesn't operate like a body shop that repairs damage after it happens. Instead, they focus on taking you from good to great -- preventing problems before they arise and optimizing every aspect of your well-being. This is the future of medicine, and it's already changing how I feel, move, sleep, and live each day.

SHIFT has been a real game changer for me. We are Life members which means we receive medical…read moreservices and are part of the fitness program. It is a real 360 degree approach to health and wellness. The physical assessment is more than just a standard medical physical. In addition to the vitals, you receive a body scan to see your visceral adipose tissue level, a VO2 Max test to gauge cardiovascular fitness, and strength and flexibility tests. The team of doctors, RNs, registered dietitians, and wellness coaches assign you a comprehensive program with goals that are achievable backed with personalized support. I have lost almost 40 pounds since I joined 21 months ago and I feel great.

Update- I came to Elizabeth at the beginning of November for facial paralysis. We have fully…read moreresolved the paralysis in about 6 weeks. Some patients never fully regain control strength of the facial muscles, but with Elizabeth's help, I did. I've been seeing Elizabeth for the last few years. Great approach to treating the patient overall and not just symptoms. I've recommended family, friends and coworkers. So far no one has been dissatisfied or disappointed.

She does this out of a love for helping people - you can tell she genuinely cares and is flexible,…read moreattentive, gentle. I had three sessions and felt the physical differences as well as at the energy level. Clean facilities, comfortable setup, flexible scheduling. Her philosophy is to understand and address the root cause, not just symptom management. She told me in the first session - my goal is to get you well so you don't need me anymore. Highly recommend her.