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    Wolverine Electrical Contracting - Grand Rapids

    5.0 (5 reviews)
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    Generator Supercenter of Grand Rapids

    Generator Supercenter of Grand Rapids

    (3 reviews)

    Contracted through a Costco partnership and purchase by my parents. Brad and his business required…read more50% down payment paid directly to Generator Super Center, which was over the contract amount to get started. They cancelled installation multiple times and gave the run around to our elderly parents. Finally, they were told that Costco cancelled their agreement and they sent the refund to Costco. Costco said that was not the case and there were multiple claims. Franchise parent for Generator Super Center said there were multiple similar claims against the business and has moved to cancel the franchise agreement with Brad, the owner, for multiple locations. My parents are out $6500 and will need to pursue arbitration to even have a chance to get it back. Big red flags and warnings to stay away from this company.

    We bought a whole-house generator through Generator Supercenter, to whom we were referred by…read moreGenerac. Jason quoted the job and we were set out about a month in the calendar. Shortly after the quote was done, we decided that we would like to put the generator in a slightly different spot (about 6 ft from where we originally thought we wanted it installed). My husband called Jason to let him know. At no point did Jason advise us that we needed to do anything else to get the install location moved. The generator was not installed in the correct place. We would have been happy to pay the difference in cost between the two locations (if there was one), but Generator Supercenter is now demanding an additional $1800--the entire cost of moving the generator--to correct their breakdown in communication. Natalie in Generator Supercenter's office is telling us that it's our fault the generator was not installed in the first place. Again, Jason made it seem like the new install location would be taken care of and did not tell us to call the main office, notify the install team, nothing. I trusted that this company was reputable and professional. Don't make the same mistake I did. I would have rather paid an honest company who stands by their work and fixes their own mistakes.

    Schaafsma Heating & Cooling

    Schaafsma Heating & Cooling

    (21 reviews)

    We got home on a Sunday night with our house temperature at 51 degrees and falling, with outside…read moretemps in the teens. After trying a couple easy fixes Monday morning, I called Schaafsma - because I've seen their trucks and advertisements, the reviews on their website were positive, and their hours showed them open later than other companies, and I needed to get our heat going. Schaafsma was professional and friendly every step of the way. The scheduler on the phone empathized with our lack of heat and said she could get a repair crew out immediately. Within an hour a Schaafsma service crew was on site, diagnosed the problem, and recommended my money would be better spent replacing our 26 year old furnace. Salesman Greg was at our house in 30 minutes, gave a professional presentation and assessment. He worked into the evening to complete our proposal and schedule installation of our new high efficiency furnace. The installation crew was at my home at 9 am the next morning, and within 24 hours of my first call we had heat from our new furnace. They followed up the next day with new, larger ducts. I appreciated the speedy service, the empathy for our no-heat situation, and the friendly, professional attitude of everyone we met and talked to from Schaafsma.

    AVOID this business. Based on my experience, most Schaafsma employees are clueless about their…read morework. Our water heater, installed nine years ago, began leaking in fall 2025 and we called Schaafsma for service. Their inspector determined that our heater had failed, so we spent $5000 on a replacement. The leak returned within a day of installation. A third employee appeared and suggested that the previous installation was faulty and fiddled around for a while. The leak returned one day later. Another inspector arrived, and he was the first person who knew what he was doing. He took one look at the expansion tank nearby, lifted it with one hand and explained that it was flooded, no longer functional and the cause of our leak. Another crew installed a replacement tank and the leaking ceased. This is my question: Why didn't the first inspector bother to conduct a simple check of the expansion tank, which is located next to the heater? Checking the tank required just one hand, no tools, and ten seconds of his time. So thanks to Schaafsma we purchased a $5000 heater when our problem was a $375 tank. I explained this fiasco over the phone and agreed to pay their second invoice but I have serious questions about their reliability. Apparently the person on the phone stopped listening after the first half of my reply, because the only response from Schaafsma was to text and mail demands for the final payment (which I paid today). As their Yelp star average reflects, Schaafsma places a higher value on $375 than on their reputation. If you are satisfied with 1-of-5 odds for a competent employee to show up at your home, Schaafsma will provide just that. If you don't wish to spend $5000 to solve a $375 problem, I strongly recommend that you seek another service.

    Wolverine Electrical Contracting - Grand Rapids - electricians - Updated May 2026

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