I am a veteran assigned to the Rio Rancho NW CBOC and my wife gets our care through this clinic…read more This clinic is nothing like it used to be Staff will not answer the telephone it just rings for several minutes until you get disconnected. I was trying to schedule an appointment with the Lab at the NW CBOC for my wife and it's impossible to get anyone on the line. Rio Rancho Clinic is getting just as bad as the main hospital. Now I'll have to drive to the clinic to schedule a Lab appointment physically.

I came with a friend from out of town, so this is about the office itself and not the quality of…read moreservice. I am a veteran from southern CA. I get most of my care through the Long Beach VA. This clinic is nothing like that place. Our clinics are all covert. We have contracted private clinics that don't advertize their government affiliation. This clinic, however, has Veterans Affairs written all over the front with the VA logo. It's obviously a new building built specifically for VA stuff. Both of those facts alone are amazing. So the waiting rooms in LA are known for being too small for capacity and very unwelcoming. This one appears to be much bigger than it needs to be. This is a small facility and the waiting room seats a couple dozen people. With room to spare. There's also free coffee on a counter. FREE COFFEE! That's unheard of back home. Best of all it's got an unlimited supply (from my perspective, anyway). I had no idea such things existed in VA facilities. I also saw people asking for bottles of water at the desk. So they also have free water at request. Holy cow. The TV WASN'T on Fox News! Like hell hath frozen over or something. Very rarely (I mean VERY rarely) are the TVs in Long Beach on anything other than Fox News or soap operas. Instead, there was a documentary on jellyfish on the National Geographic Channel. It was a refreshing change. I noticed that my friend was called to his appointment ON TIME. He got there 10 minutes early and they didn't make him wait over an hour after. His appointment was just an update, so he didn't take long. He came out saying he has a really great doctor and he's always impressed with him. Another holy cow. It's also worth mentioning that they actually prioritize check-in by appointment time. At home they go by check-in time. First come first serve. It's brutal. They also called patients "Mr." Back West they just call us by last name. I wasn't even a patient and I appreciated the courtesy.

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

Dr. Sais provided my BioTE pellet therapy for testosterone replacement, and the experience was…read moreoutstanding. Maintaining balanced hormones is essential for overall health and quality of life, and women deserve to know their options when it comes to hormone optimization. The benefits have been significant for me. The office staff was excellent--professional, welcoming, and highly experienced. With over 25 years of experience, the level of care is truly top notch. Highly recommend Dr. Sais and her team.

If I could leave zero stars, I would. . First off, I had to pay a concierge fee to even get an…read moreappointment at this office ($500 up front). I was in pain for months and told there was basically nothing wrong with me. I went to massage, for Reiki...and still no relief from the pain. .my gut told me there was something seriously wrong. Even the Reiki practitioner told me there was something "evil " in my abdominal area. I requested an order for an abdominal CT which was reluctantly issued after a 2 week wait. My instincts were right. I had a tumor...a big tumor that ended up being a stage 3 cancer. I ended up going out of state for treatment, and thank God I did, otherwise I would not be writing this review. I probably would not be alive. If you're looking to get gour face tweaked, this may be your place. Otherwise, seek treatment somewhere else.

This feels like a total scam. I was told the first appointment is a "pay in advance" amount which…read morewas $50.00. which I paid. they said they sent a bill to Medicare for the remainder????? Now they are trying to say I owe another $43.00 which just jumped to $71.00 Because the immediately sent me to collections. Don't go here. They just want to rope you in, give you wild yam which you can order online yourself. The provider had a flat affect and seemed very uninterested in what she was doing. Their billing practice is not transparent. A nurse practitioner colleague of mine told me after the fact, Health Horizon does not have a very good reputation. they will triple what they originally say the first appointment costs then send you to collections within 3 months. How is this not a scam? I received nothing from the first appointment what so ever that was remotely useful.

I knew I have something wrong with me. I was loosing whole bunch of hair, gaining weight and my…read morevoice was getting deeper. How many times I had blood test from my current doctor he can't able to diagnose my problem. When I met Dr. Komadina did changed my life. My first visited to him , he did blood test on me and he found out right away what was wrong with me. Dr. Komadina told me that I was suffering with Thyroid Disease. He put me on medication and since then I have been doing good. My hair is stopped from falling out and my voice go back to normal. I am so thankful to Dr. Komadina who is diagnosed with my problem. Dr. Komadina is a trustworthy, he does an excellent job , he has a greatest knowledge and skills. Dr. Komadina is a type doctor who cares and he loves to help his patients. Thank you so much Dr. Komadina for giving me my health back. God bless you and thank you again.

Found this place through coworkers and insurance to get my vasectomy done. December 2021 went in…read moreand was charged for the vasectomy and post op test even though my insurance, BC/BS Federal, stated they would cover everything. I was given Covid and small business as the reason and that I would be reimbursed within 30 days for the Vasectomy and would have to submit a claim for the $164 take home test. 90+ days later, I was reimbursed for the Vasectomy. I sent the itemized receipt to BC/BS for the take home test and was reimbursed $10 for the take home post op test because of contract with the in service provider (MD for Men). Just like every other time BC/BS or I attempt to call, no one is answering. I will be stopping by in the next few days to get this squared away. Very disappointed. Anyone going here for anything other than a Vasectomy, check out Infinity Medical.

I had a vasectomy performed here by Dr. Kuang on November 23, 2017. Needless to say, I was nervous…read moreahead of the procedure. The doctor and his staff put me completely at ease. The visit started with an EXCELLENT cup of whole milk hot cocoa. Intake was extremely smooth as I had been given ample opportunity to fill out paperwork at home and online. Finally, the procedure itself. While not entirely painless, Dr. Kuang joked with me the entire time and we discussed politics, healthcare policy, and how each affected our local community. Overall, a wonderful experience.

Although I hate being in anything like a hospital with every fiber of my being, I can appreciate…read morethe excellent staff here and the reasonable accommodations. The physical therapists are the best I've ever encountered, and the rest of the staff was compassionate and hard working. There were a few frustrations that could use work. Most of the food was awful and all of the portions were ridiculously small. The coffee was even worse, and no matter what they told me there was NO caffeine in it. They also made no effort to furnish something I needed in a size that fit, opting for something four sizes too big. My room in the short stay wing had a lovely view and I had opportunities to be accompanied outside, which made the experience more tolerable.

Compassionate facility w excellent staff!. The patients…read moreare treated w kindness. Clean facility. Kim Romero leads the Administration w excellence

I had a great experience at Caperton and my first IVF transfer was successful thanks to them!read more

I can't believe how money hungry these people are we paid in full years ago and they have automated…read morebilling continue for 3+ YEARS. I can't quit. I've called multiple times and told them to cease and desist - STOP already.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

great care and wonderfully attentive doctors! cannot be more thankful for how kind and…read moreunderstanding they are, especially when nervous.