WE have had good and not so good experiences with UNM Sandoval Medical Center. We had to go to the…read moreER on two prior occasions and were helped right away. The doctors and nurses were truly outstanding. However, this week we took our neighbor to the ER for broken toes and a broken foot. We had to wait 7 or 8 hours to get care because they were short staffed. More people are using this center and they need to make sure that they have the staff to care for them.

I'm really impressed with UNM Sandoval Regional Medical Center! I had been going to the main UNM…read moreHospital since relocating to ABQ, and by chance, only got to visit UNM Sandoval Regional Medical Center via my previous visit (since they happened to have a specialist at earliest timeline). The space is large, new and simply clean and in order. Staff seemed more people-oriented and it felt less hustle and bustle like it was at the main UNM Hospital. What I appreciated the most was....they had top notch staff! I went to visit a Urogynocologist specialist and...the specialist took the time to talk to me without rush. Very very good bedside manner...and even proactively helped me with some issues that I didn't even know I had! I also saw that my ENT surgeon and endocrinologist also moved from UNM Hospital to this center. They are top notch, quality staff! This really made me think that moving to live in Rio Rancho / Bernanillo is a real possiblity for me (never thought about it in the past as I have always thought to best live near UNM Hospital itself). The only thing is..just like any NM healthcare places, the waitlist seemed a little long. But once you are an established patient with them, the quality of service and follow up from staff is simply top notch and I'm very happy with my experiences there!

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

April Rivera PA is untrustworthy. She will disagree with an MD neurologist that diagnosed me with a…read moreTIA and say it was a migraine and call me a liar. As a healthcare worker for 30+ years, I found this quite offensive. She never made eye contact and typed on her computer the entire short visit. AI is not how patients should be diagnosed if you have critical thinking skills.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

This review is specific to the cafeteria on the ground floor. Quality of the food was great. Nice…read moreauthentic red chili. O let station too. I had the breakfast bowl. Hash browns, eggs, lots of bacon. A little over $3 bucks! Great deal!

we started at private albuquerque er .. sent us here.. we started this charade at 640 am we are…read moregoing on 11 hours of wating for a bed for surgery tomorrow . my god New Mexico do better ... er isn't even busy this is awful for people and us

Talking about Checkin (Kelly). She was so nice, positive and efficient. I really appreciated this…read moreand it's not always the norm here. Then when our Car wouldn't start and I went in and asked if Security could give us a jump start and the volunteer wasn't sure the Gentleman came to our rescue. He was so very knowledgeable and helpful to us and got our car jumped and running in a few minues. Beyond happy and thankful as we live far away from this Institution. The Doctors are generally hit and miss here but the helpfulness today was wonderful.

Came in for my feet. They sent me for a CT scan of my belly. Absolute morons. Been here 7 and a…read morehalf hours. Still have not spoken to a doctor. Do yourself a favor and treat yourself....

Medically, I have had excellent experiences here. However, on the bureaucratic side of things it…read moreis a nightmare. From scheduling to check in and anything related, it is difficult and slow, with long wait times for initial appointments and hard to even reach them by phone.

I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

This location is a Lovelace now, beware…read more "SPORTS PHYSICAL CHARGED INCORRECLY!! Took my son for their $35 flat rate sports physical. Paid upfront but I ended up getting a bill in the mail for over $200. I called and they said they would send it back for review. The next month I got another bill in the mail. I called again and they could not answer me why I keep getting charged. I called a 3rd time and again they said they would send it back for adjustment. Now I got a collections letter. This place is ridiculous. I will NEVER go to a lovelace location again. I'll stick with UNM."

Normally they're pretty good here. Wait time isnt horrendous, especially if you schedule an…read moreappointment, staff is generally friendly, or at least professional, practioners are thorough. The only complaint I have is they are not great at sending in prescriptions. Usually this isnt an issue, I just call the clinic and they ship it over to my pharmacy within half an hour. This time was very different. I went there yesterday with an appointment time of 1, for a sore throat. Tested positive for strep, and was told they'd ship over an antibiotic prescription. I was very sick, and went home after the appointment, because I couldnt stay awake. I woke up this morning, and went to my pharmacy just after they opened, about 930am. No prescription. I call the office and am told the practioners are busy, and will get back to me. I call an hour later, same story. I call 2 hours later, same story. I call again around 4:30 in the afternoon, and the lady says she'll look into it and get back to me. It's been almost 20 minutes, and still no call back. Im at my wits end.

Hospital or an ER is not a place you go happily and willingly, but this facility has consistently…read moremade difficult situations more bearable. I have had multiple visits here, including ER trips, general appointments, and overnight stays for myself and family members, so this is based on more than just one visit. Everyone I have met and interacted with has been very friendly, caring, and helpful, with the exception of maybe one nurse over all those visits. From check-in to discharge, the staff have done their best to explain what is going on and make sure we are as comfortable as possible. Overall, they have turned the inherently unpleasant experience of going to the hospital into something as pleasant as it can possibly be. I have struggled navigating in the building, but this probably is a me problem. They do have big parking lots and garages, but it is pretty hard to find a parking spot.

ER could be cleaner and employees could be a bet more friendlier and show more compassion.read more

I left a message with the case manager Alicia Cedilla on April 16 because my sistershearing aids…read morewere lost while she was a patient here. The case manager never called me back. After a few days, I spoke with the CEO, Shawn Wilbur. Initially, I had asked her to call me and when I did not hear back from her, I said to the receptionist "do I have to leave a negative yelp review in order to get somebody to call me back". I did speak with the CEO and she was going to check with the laundry service to see if my sister's hearing aids were found. it is now April 27 and I still have not heard back. This is a simple yes or no question did you find my sister's hearing aids? They are quite expensive and this callousness is uncalled for.

My uncle has been here for a few days and the staff is so friendly, they check on him constantly…read more The view from the rooms is wonderful. Therapy is excellent, my uncle has been recovering wonderfully and feels so comfortable here.

If you're looking for a new doctor/clinic/medical state because you have chronic or terminal…read moreillness: RUN! This place will not help. I've been a UNM medical patient for 7 years. I moved from Presbyterian at the insistence of my care coordinator. Promised me that I'd get better, more comprehensive care, problems with prescriptions not being refilled on time would be resolved, and they would actually look for the cause of my health issues. It was all a lie. My primary is great. But, she has to report to a doctor that won't do her job. As far as getting to the root of my medical. That was a lie. Tooth and nail, every step of the way. When I was diagnosed with a terminal disease, pulmonary fibrosis, because my underlying issues went untreated, the pulmonary clinic didn't want to chart it. They still haven't charted my bronchiectasis that I was diagnosed with in 2024. The care would be sub par, if you're in Haiti. Trying to refill a prescription of schedule appointments are a joke. Getting your refills actually submitted? Good luck. It doesn't matter if you're dying because they refused to treat your lungs, saying "it's just a cough" until it's pulmonary fibrosis, cancelling long term medications without so much as a notification, saying they're prescribing you medications, like antibiotics, to stop horrible exacerbations that shorten your life, quality of life, and make it feel like you're dry drowning all day, and not. I called today, and John-Paul answered. They were rude, condescending, insulting. Used my name as a derogatory word, told me "I don't like your tone" when I said I'm having issues trying to refill prescriptions and the prescription line has already been worthless. According to UNM policy, if you bring a complaint to ANY STAFF, that staff is supposed to initiate a grievance. They refused. When I've tried to file with the grievance coordinator, she said only grievances at SHE APPROVES get filed or investigated. When I asked John-Paul, for the second time, to stop using my name as a pejorative, he "Hung up" on me... my call didn't actually disconnect, just went back into the queue, silenced. So, if you're sick, have medication issues, and try to resolve them, be sure your problems will fall on closed ears, and you'll be mocked and talked about when you hang up/leave. And, yes. I've heard the nursing staff mocking patients as/after they left. Saying they're refilling medications that you've been on for years, medications to manage pain that cause horrible, potentially lethal withdrawal syndromes, but not actually refilling them... better be quieter than a mumble rapper bringing up your complaints. you're better off getting medical care from RFK after he hits you with a van. My medical problems are caused by sarcoidosis. A historical read of chart, X-rays, and bloodwork clearly confirm this. But they won't actually even look at that. I went from sick to dying because of their "care."

I love this UNM location! My son was Dr. Whistler patient and she was great and no longer there! My…read morehusband loves Dr. Gonzales and I love Dr. Betsy Taylor! She is the best OB/GYN Doctor in our State! Her Medical Assistant Gia is just wonderful and always remembers me even though I go once a year! I love this UNM location! Bad thing is that they can't accept new patients for PCP's I still rate 5 stars because they are the best Family practice at UNM. I was at 1209 Internal Medicine until my favorite pcp Dr. Jessica Bigney retired at such a young age! I will miss her!