Service, poor call backs, always get a machine, no human contact. I am no longer living in…read moreWarner Robin's (Military Town), however I am Retired Military and just need copies of my records. I have sent in REQUEST via the formal way(Release of records). And no response in 8 weeks. If this were you, how would you handle it?

If I could give this office zero stars, I would. I like Dr. Lafferty just fine, and Mrs. Kyte is…read moreWONDERFUL, but the office staff is hateful and rude and literally the worst staff I've ever had the misfortune of having to deal with at any office, ever. Due to COVID-19 and school closures, I'm currently unemployed and have no medical insurance. I've really been struggling with some mental health stuff, and since no psychiatric provider in the area will see me without insurance, I called Dr. Lafferty's office and asked if they would be willing to see me for this issue. I requested to know the amount I would need to pay ahead of time so that I could be prepared to pay it when I arrived. Upon arrival, the receptionist told me my visit was going to be less than the amount I was quoted over the phone. I questioned this and was very wary because I came prepared to pay the higher amount and didn't want to receive a bill. After needlessly arguing with me, she finally called the office manager and THEN told me that I'd actually have to walk over to their business office and sign a payment plan since my account had a balance. Um... okay? Fine. Office manager was beyond hateful and rude to me. I admit I was pretty ugly back to her out of frustration, plus not feeling good mentally in general (THE ENTIRE REASON I MADE THE APPOINTMENT). I sign their payment agreement, walk back to the main office, and the receptionist then informs me that since the business manager didn't like my attitude, they are refusing to see me and I'll have to reschedule my visit. All of this over wanting to pay more than the initial amount the receptionist requested. I break down into very real tears and BEG to be seen, she relents, and I see Dr. Lafferty. He gives me 30 days worth of rx meds and recommends a few places for me to try and call to make further appointments since I really need to see a psychiatrist, and he will see me back in a month just in case I need refills before I can get in with someone else. I called his office several times to let them know that the doctors he recommended would not take me as a patient since I do not have insurance, and to see if they knew of any other resources I should try. No one ever bothered getting back to me. Today, I followed up with him again for my refills. Front desk receptionist still has no clue what is going on in my account, and borderline argues with me again about the fact that I'm asking to pay MORE (not less, MORE) than what she's asking me to pay. She calls over to business manager and it is very clear to me based on the half of the conversation I could hear that they are engaging in some sort of gossipy laughing nastiness at my expense. Once I finally see the doctor he was very kind and understanding and offered to give me six months worth of refills on my medications to help me save some money and to hopefully give me time to find a more appropriate provider. The nurse in the room then proceeded to give me a prescription that was only for 3 months, not 6. When I tried to get her to correct it, I was basically told "check out is that way". It is difficult enough to actually seek help when struggling with mental health issues. I'm a single mom with two kids who rely on me to do my best, and I cannot believe that a group of women could be so petty and spiteful and nasty to someone who is looking for help. I'm totally disgusted with the way I've been treated, and would have made a bigger scene today about not getting the proper amount of refills if I weren't scared of them refusing to see me in the future, as I cannot seem to find any other provider willing to see me at all while I'm not insured. These people should be ashamed of themselves. It is unfortunate that a group of good providers are getting a bad yelp review because of their staff. I've worked in doctor's offices myself for the past 9 years until this pandemic mess and would have been fired had I ever treated a patient the way these girls treated me. *****UPDATE: I spoke with someone at their office today who assured me I could come pick up a corrected copy of my prescription with the right number of refills. When I got there, the receptionist said the doctor wasn't in to sign it so there was nothing they could do, and suggested I just use the copy I already have. I told her no, that was the whole point, I don't want to have to come back three months early and pay out of pocket when the doctor clearly gave me six months of refills, and then when I asked her why I was told I could come pick up a correct one when they knew the doctor wasn't in to sign for it, she got nasty and said "well I'm not the one who told you that". Not a single person in this office is willing to take any responsibility AT ALL, it's incredible!

An update: this entails the experience during labor with the MD…read moreThe MD was very aggressive in her management of my labor, she never asked me what I wanted to do just tried a lot of scare tactics and "i'm the doctor, I know what's best" kind of talk. I did have an issue of blood pressure during my labor but I'm a nurse and I know my body and limitations. You will not scare me into something I don't feel comfortable doing. I was looking out for my baby and myself. First off they gave me a foley and I told them that a few hours later felt like I was having bladder contractions and for the duration of the foley it was uncomfortable - which led to blood in my urine. The MD tried to tell me that I had eclampsia and that my kidneys were failing - however, urine test showed my elevated proteins and I was making beyond adequate urine output without any flank pain. Next she pushed me to get pitocin and tried to place internal fetal monitoring. In the end the baby was delivered - healthy and my blood pressure normalized. 2 weeks later my doula who encapsulated my placenta informed me that I had tears in my placenta that appeared to be trying to heal itself while I was pregnant which may have been why my little one was so small at birth (5 lbs 15 oz and she was 40 weeks and 4 days - no a preemie) because she wasn't getting adequate nutrition. At one point during the end of my pregnancy I had requested for an ultrasound to ensure that I had adequate fluid and that the baby didn't have fetal growth restriction because everyone kept telling me that I appeared so small for the pregnancy stage and the doctors refused - kept telling me that my belly measurements were right for my stage of pregnancy and all they did were listen to the fetal heart tones Overall - once again i would not recommend this practice and I promote patient advocacy and that you must be your own advocate because they put me and my baby at risk and that's a risk no mother should have to face. I believe they just categorize you as not a high risk or need for further interventions based on my age, no prior pregnancies, no outstanding family history

Incompetence at its finest! The doctors are okay but the administrative staff is terrible. Gayle in…read morethe Macon office seems to be the biggest offender. Save yourself the headache and find a doctor's office that has an administrative staff that can do their jobs. A few examples: I canceled my appointment in December in advance and was still billed a no show fee ($35 dollars). It took me multiple calls and emails to Gayle to finally stop receiving notices. Note she NEVER followed up with me. I always had to call her after I kept receiving invoices last one was 4/2/2020. No call to confirm she had even dealt with the issues. Second -I got a notice from my insurance company that a test was run during my annual that wasn't covered by insurance (23 dollars). I called and Cigna said it wasn't part of the standard for annual visits. I was also told I wouldn't have to pay this. Now this isn't an issue as I didn't have to pay but again it would be nice if additional out of the scope test are going to be run that I am told in advance. I am happy to discuss with the doctor any care that I need not covered by insurance (I am not trying to die to save a few bucks) but I don't like surprises. Third, I spoke with Gayle and scheduled an appointment for Friday at 8:30. On my way TO the office on Friday around 8:22, I received a call saying that no doctors were scheduled for that time and no one would be able to see me. That the schedules are made two weeks in advance and no doctor was schedule and the appointment was made in error. I rescheduled. I went to the rescheduled appointment and was told they didn't perform the service on-site and that I didn't need to come into the office. That I just need a referral and to schedule another appointment with the other office. This should've been handled when I made the appointment and also flagged for the call on Friday when it was rescheduled. So at this point I will have three appointments for what should've been completed in one. Further while I was there Gayle sat at the front reception's phone with the sliding glass doors open and made the appointment. Which included her providing my name, date of birth, and my insurance card information. This was clearly heard by everyone in the waiting room. When I pointed this out to Gayle seemed to roll her eyes at me. All of this is simply to complete my annual exam requirements. This isn't complex medicine or an at-risk pregnancy. I can't imagine the nightmare these administrative/billing issues are with someone who is having a baby or has medical issues. Finally they don't seem to be practicing social distancing I didn't see any signs anywhere reminding people to stay 6 feet away. Three of the patients weren't wearing masks and someone brought in their 9-10-year-old child also not wearing a mask. There were no marks on the floor and no attempts by the reception to make sure we spaced out. Odd that they aren't addressing this during this pandemic.