I have been a patient at Fasttrack Ped for many years as this has been the pediatric office for my…read moredaughter and until today I have always trusted and valued the care provided here. Unfortunately, my experience today was very disappointing. During my daughter's appointment, I was denied access to the consultation room because I was accompanied by my service dog. As a result, I was not allowed to enter the exam room with my daughter for her physical appointment. My service dog is fully licensed, has accompanied me to medical appointments before without issue, and was completely under control at all times. He was placed inside his stroller, did not touch the floor, and did not come into contact with any physical facilities or medical equipment. Despite this, the staff refused to allow us access. As a long-time patient, I believe it is important for staff to be properly informed and trained regarding service animal rights, especially in a medical setting where inclusion, understanding, and patient support are essential. I sincerely hope this situation is reviewed so that no other parent or patient has to experience something similar in the future.Legal Rights of Service Dogs (ADA) Service dogs are protected under the Americans with Disabilities Act (ADA), a federal civil rights law. Where service dogs are allowed A service dog is permitted to accompany its handler in all public places, including: * Medical and pediatric offices * Hospitals and clinics * Exam rooms and waiting areas * Schools and government buildings * Restaurants, stores, and businesses open to the public Medical facilities may not deny access, except in strictly sterile areas (such as operating rooms). What staff are NOT allowed to require Businesses or medical facilities may NOT: * Ask for certification, registration, or licenses for the dog * Require the dog to wear a vest or ID * Charge additional fees * Deny access due to internal policies, allergies, or fear of dogs The only two legal questions staff may ask Staff may ask only: 1. Is the dog a service animal required because of a disability? 2. What work or task has the dog been trained to perform? They may not ask about: * The person's disability * Medical diagnoses * Proof or demonstrations of the dog's work When a service dog can be asked to leave Only if: * The dog is not under control * The dog poses a direct threat or shows aggressive behavior * The area is medically sterile and the dog's presence would compromise safety The dog's size, breed, or being in a stroller is NOT a valid reason to deny access.

I absolutely love my Granddaughters Doctor and the staff. Everyone is genuine and cares about each…read morechild.

Dr. Kalil and Kayli are professional And have extended medical knowledge. They care and are willing…read moreto give me the time I need. Countryside Medical has x-ray capabilities and a lab. Almost everything can be done right there.

An A-1 team from front desk thru out my appt. Very nice people. Never rush u. Very thorough. Great…read morecare.

Had a deeply healing experience here. Was desperately needing to feel connected to my baby after a…read morehorrible life event. I came in and was immediately met with empathy, and truly good people who made me feel very comfortable. A 30 minute ultrasound where I was able to just gaze at the beautiful baby in me was so special. I was handed a bear with my baby's heartbeat in it, which has now been used therapeutically for a week. So thankful for the staff for making this such a positive experience.

Absolutely amazing place go see your little one before their arrival! Staff is friendly, kind and…read morecaring. This office allows privacy while getting your ultrasound and also have a cute boutique from shirts, toys for baby, and even stuff animals that you can get little ones heart beat in! Will forever be my go to place for independent ultrasounds!