I needed to get a visa for my upcoming trip to China and I had a great experience getting this done…read morehere. They had my visa already ready for pickup in only a week from my appointment that I brought my passport and application to. I'm really glad I went through them to get my visa. It saved me a lot of time and trouble. They were very detailed and clear throughout the process from looking through my first online application, telling me everything that needed to be corrected (I had some errors since the fields weren't that clear to me), checking through my printed application again in person at my appointment (which had some errors due to the system), and making sure I knew what to correct before making the final application they could use. They made correcting my applications and getting the visa very easy. I would definitely recommend coming here

Can't say enough good things about this place. So thankful I called them when I did. I had so many…read morequestions and concerns about my visa application They patiently answered all of them. The staff were friendly and prompt with their service, they submitted my visa application the day I finished my paperwork and also sent in my passport the day after I gave it to them. Their service saved me last of time and trouble.

Heartfelt thanks to Irene, for making this Hawaii vacation with my parents so memorable. The stay…read morewas amazing, the ocean front/ ocean view room (which I was a stickler about lol) was awesome! My parents enjoyed every bit of it. Irene listened to what I was looking for, wasn't pushing me to book. She let me take my time to review and ensure that's what I wanted and then proceeded. She's very quick in providing options and responsive, loved that! She even managed to get us a resort credit which was sweet and definitely came handy. I think I might be going on vacations more often given I have Irene to help me plan them. Thank you again! I 100% recommend Irene!

I will never take another trip without involving Irene. She made planning our trip easy, fun, and…read moremost importantly cost effective. She goes above and beyond to make sure your vacation is perfect and goes off without a hitch. Highly recommend Irene's travel for all of your travel needs.

We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

It was a very pleasant journey to Paris, Rome and Florence. From our arrival to departure the way…read moreCynthia Peterson of The Travelsmiths handled the trip is really admirable. We always felt that we are in safe hands. The support we got at every airports, and hotels made us more comfortable. The van, the driver, guide was carefully selected. The hotels were clean and nice. It is noteworthy to mention a word about Tiana our private cab tour to Montmarte. There is no doubt that he is truly a professional guide. He dress well, well discipline, well knowledgeable, vigilant and top of that well informed and connected. Prior to our trip, Cynthia made sure we have all our vouchers, and anything we needed to clarify regarding the trip. She prepared us well like she was with us like personal tour guide. It was a very pleasant trip and we all truly thank you Cynthia and Travelsmiths for making such a pleasant and memorable journey for all of us. 5 stars is not enough

My Husband, Sister in-law and Daughter recently returned from our trip to London, Paris and Venice…read more Cynthia helped us plan this trip and offered wonderful hotel choices that stayed within our budget but where close to everything you wanted to see. In London our hotel was right in south Kensington one of the best neighborhoods in London. In Paris we stayed at a lovely boutique hotel where from our windows you could see the Eiffel Tower all lite up at night. In Venice our hotel was right on the main canal with wonderful views and the water taxi right at our front door. Her knowledge of all the area's and where to stay were ideal. Thank you, Cynthia, for a wonderful vacation, and we will be back next year!! Glenn and Mary Bolich

This is my first time join group tour for trip and will be my last time because of this travel…read moreagent . I went Yellowstone for 7 days. We sit in a van not a bus. Can you image sit in a van for 7 days and under every seat, they put water supply under the seat, not just the seat super small , I can't even stretch my leg at all. Air condition even worse. Its hot in the front and cold in the back, no way we can control or adjusted it . No assign tour guy, basically our driver is our tour guy too. I found the tour guy use his cellphone taking pictures many times when he drive . And every morning, driver always late, we have to wait for him most of the time . For food, Chinses buffet everyday . After 2nd day, I just pay, I can't eat any of that food anymore. They choice the Chinese restaurant alone in the plaza, so I can't go other nearby restaurant to eat at all. The last day we need to combine w other tour bus to go back ( finally we can sit in the real bus), tour guy ask us to pay $65 each for tip before we move to other bus. After we pay the tip, he basically just throw us out the van, don't care about us at all. No one tell us where to seat , no help for moving the luggage . We went to the bus, don't know where to sit, but get yell by the people already in the bus , says " go to the back. You can't sit in the front " who knows, the seat was empty.... wth.... Very unprofessional, I don't care they might be cheaper( I never compare) but if you're in business, need to have right conscience to serve your customer . Bad bad choice to go with this agent . They only care about your money . Not your safety nor your satisfaction either !

The staffs are really nice and helpful. They responded to my questions really fast, and…read moreprofessional! Love it!

Great service! Impressed with the attention to detail for the visa and passport photos. Fast…read moreturnaround time. Highly recommended!

My go to place for passport photos, fax important documents etc. great customer service and get…read morethings done in timely fashion. Strongly recommended

Mary was very helpful in helping book a trip with multiple stops in Africa. And when the Iran…read moreconflict happened, we totally scrapped the original itinerary to avoid flying over the Middle East. Every flight reservation went smoothly, and I felt I got the best price given the surge in airfare. Mary was accessible and prompt with follow up. Much appreciated to have her help and allay the stress of this aspect of the trip. I'd highly recommend her service.

I love working with Mary and her team. She's very attentive and detail oriented, and she goes above…read moreand beyond at every step. She planned our recent "bucket-list" trip to Asia, and I can't wait to start planning my next vacation with her. On this Asia trip, one moment that really stood out - we made a reservation at a restaurant in Bali, and we asked if she could add to our itinerary. She did more - she reached out directly to the restaurant to let them know we were so excited for the dinner. When we showed up, we got a great table, a birthday cake, AND the manager stopped by to say hi, referencing the note she received from Mary. Just wow.

First, I don't enjoy giving poor reviews. This business was recommended to my by a friend. The…read morefirst time I attempted to engage them they were of no help at all. As I trusted the referral I gave them another chance years later. This time they made an appointment with me and my wife to refine our options for our 25th anniversary trip to japan. We showed up early for our online consultation. They never showed up. I see other reviews promoting the ease of getting a JR pass through IACE. Anyone with a smart phone can get that sorted in minutes, here or when you get to Japan. I do not recommend IACE. You might get lucky or you might get treated like we did.

Website is not updated. They no longer offer office visits. Help is not 24hrs. Online chat doesn't…read morework/is deactivated. I had to call twice before I got an agent. You'll have to pay for shipping with FedEx $35 or USPS $10.

Highly recommend Pol2Pole Travel, Martha Gomes for travel needs. We always have a great experienceread more

I have purchased air tickets through Pol2pole travels multiple times, they offer competitive…read morepricing and superior customer service. I would recommend Pol2pole travel for international travel bookings.