I bought an AL85 4 weeks ago. It no longer sees the battery. I went back to the store and the owner…read moresaid he cannot exchange it. It burnt my hand and doesn't work. I paid 30.00$ more than what I could buy it for online because I wanted it right away. This place is over priced and the owner obviously doesn't care about his customer base. The staff isn't bad as the person helping me tried to do what ever they could. Even called the owner. It is the ownership that is the issue. I am willing to pay a little more to support local business but not this place. STAY AWAY IF YOU DONT WANT TO GET SCREWED!!!

While the store and selection itself is cool, I go elsewhere and/or online now. Every time (3…read moretotal) I've been in there it's been nothing but frustrating. One star if you want to go and buy something because you have a life outside of this store. Five stars if your entire life is nothing but vaping and talking about vaping 24/7 - then you will love this place. This store is essentially a dude who likes to sit around vaping and wants a place to do it with his friends, but his mom won't let him do it in the basement, so he opened a store. It's basically a spot for you to go in and talk to the clerk about how cool vaping is, and obviously they're happy to do so on the clock. Which is great customer service, until you have people in line. Literally every time I've been in there, there was just one person in line and there was a 20, 25 minute wait each time. The clerk refuses to even look at you until it's your turn. So basically the clerk and the customer are talking about how banana-ish the banana juice is, and how great vaping is, and this funny story about his uncle's cousin - they aren't really selling anything - while customers with money (me) who knows what he wants (has it in his hand waiting) walks out when I don't even get eye contact after 1/2 hour. I've seen others walk out also, though apparently management doesn't know or doesn't get it. I've been around smoke shops before and understand the one on one chatting and personal service - but most will excuse themselves for a moment to go assist the person at the register waiting to actually buy - or continue the conversation as you check them out. So anyway - I guess that's great customer service if you actually make it to the register. I don't fault them for THAT. But if you want to run this way you need a clerk on staff to at least conduct basic transactions and let the other guy socialize and mingle. 3 Strikes and they're out. I now get what I need online (cheaper / better selection anyway) and rare instances I need something in pinch - there are plenty of smoke shops around the City.

Above everything else, I have to commend these guys for their amazing customer service. I've been…read morein there to buy vape liquid before, so it's always been a very quick but polite transaction. Today however, I went in with my brand new vape that I was completely clueless about and he helped me with it, even though it was something I ordered online and didn't even purchase from the shop. He recommended the best liquids for my specific vape, but also showed me how to fill it, how to use it,how to change the coils and how to understand how the settings worked. I feel like most places wouldn't go through that much trouble if you didn't buy the mod there, but he was wonderful and informative and just so nice. This will be my go-to place for any liquids or coils from now on. So aside from that, the establishment is also very clean and well decorated. They have a huge selection of liquids, and very fair prices.

Went to help my friends aunt slow her cigarette addiction. Didn't know anything about vaping. The…read moreowner was amazingly knowledgeable. I mean he knew everything there is to know about the hobby. Better than any other place around here.

I look forward to visiting this fabulous smoke shop twice a month to buy cigars. The humidor is…read morewell stocked and well maintained. They have quality cigars for every price point. You won't regret visiting and the owner is very friendly and engaging every time I visit.

My husband frequents this smoke shop and always comes home with cigars, lighters among other…read morethings. He is mostly there for cigars, and the guy that works there is really nice and very helpful. A $75.00 lighter he bought stopped working and he brought it back in and he immediately took care of the issue. He is knowledgeable about what he sells and very friendly and eager to help . And makes cigar suggestions and my husband likes that a lot. We recently purchased a humidor and a floor ashtray which was a little dusty and he insisted on cleaning it off even tho I said no worries there will be ashes in it as soon as we get home lol . really nice guy . thanks for the great service

I've been vaping for about 8 months and started off with some low quality equipment. 100w mod and…read moresub-ohm tank from Eleaf. The Eleaf coils left a metallic taste in my mouth. Recently relocated from Boston to Worcester, I was in the market for a new tank. This place is down the street so decided to check it out. First impressions; Customer service was excellent. Family owned business. Father and son team. Very knowledgeable. Takes the guess work out and eliminates online research time. The one thing I like about their inventory is they only carry high quality hardware which is endorsed by the owner. It's like going to a restaurant and the menu is four pages because Americans love their options. This place is like going to a restaurant that has a one page menu with a starter, main, and desert. Simply putting out what is only good. I am now a happy owner of a sweet setup. I got the SMOK Cloud Beast tfv8 tank with a Fuchai 213 mod. They even throw in one battery for free when you buy a mod. I will definitely be back on a regular basis to purchase my coils there. I really have no need to try any other vapor shop in Worcester as this shop was a hit from the beginning. The best part is supporting local business vs buying online. I'm all for that! Thanks House of Vapors for the superb customer service, advice, and recommendations. I am now vaping better than ever. Happy vaping!m

I bought a vape here just bc I was lucky enough to find the owner in the building. I needed some…read morepod refills for the vape I bought and there's a sign on the door saying call 1st curb side pickup only however no one ever answers the phone, I've left messages voicemails AND TEXTS and they are never returned. I tried to walk to the store to hopefully catch someone in it but both times the store was completely empty. This guy has ZERO customer service skills either that or he just doesn't give a crap about his business anymore. I had to do a lot of research to find the correct pods my machine takes then a lot of research finding a site that sold these particular pods until one day I got lucky and found one and ordered. Had I not found this site selling the pods I needed I would be $50 down the drain with a useless vape. The owner is very rude and I don't see him being in business for very much longer. If he's going out of business a reply saying so would've been polite and courteous but this guy has no manners ZERO!

Staff is educated, Friendly and Patient. The prices are great and convenient location. My only…read moreissue is you allowing people to park lined up in front of the building. I am a handicapped person with a tag and yet those parking spots are still a distance away, not very fare if you ask me. That Is a Fire Lane for everyones safety

Weeds ok slowly got kimda meh after the first couple of years but the worst part is the management…read moreEspecially one manager in particular. Always got on your ass about shit and was after you for something. Eventually people either were sick of it and quit or got fired for no reason. Dont work here and just buy 3rd party.

New store which is really cool. The shop has a pretty cool selection but appears to selection. n…read moreidentity issue as there is smoking goods on one side and porn on the other and a mixture of random items in the middle so just makes browsing interesting. Another item to know before you go in is that it is not a normal smoke shop that your use too. It has a welcoming staff and family ran which is nice and not out of the norm but does not appear to be ran by those that use the products. Also check your pipes and hookahs before you leave as it appears the items are not checked before hitting the floor for any leaks. Bought a hookah and dropped a buck fifty for a beauty but once I got it home I found out the stem was not long enough and there was a pen hole in the glass base which caused for a major leak. I am returning the item later today so I will update on the return policy as I could not fond one posted or on the recept. Final line is: great selection, well ran and managed, and fairly priced with a wide selection. Just don't expect your normal smoke shop employees.

They have a Great selection of Bongs,Pipes,rolling Papers,Black light Posters and The staff is Very…read morehelpful,friendly and knowledgeable. I go there Quite often for all of my smoking needs and accessories. FloydFan1953.......

I bought a carton of cigarettes that was so old and stale that I couldn't keep them lit. They were…read moreso stale that I could bend them in half without breaking. At the same visit I wanted to buy a fancy lighter. The overhead lights were not working in the big room (what?) and the clerk tried to illuminate the display with his phone flashlight. That was useless. I really think this place is a front for something else. It HAS to be.

Good selection of glassware. Also legal highs like CBD gummies if you're curious about that kind of…read morething. Don't get anything electronic. No-return policies like the one here are a pain for this stuff since they're a bunch of faulty products on the market. Looking at other reviews, a lot of people could have been served better had they followed that advice. If you're making a big investment in a vape or something, it's worth heading into a more reputable city shop or just getting something online and waiting. Gotta say... if you're into Cigars the selection here is rather impressive. They keep a modest but well kept humidor with an impressive array of Coronas and Maduros of various sizes at a sliding price range. Anyone with a hearty stock of Olivia's is a friend of mine. Tried an Acid Blondie just earlier today and it was fresh as a Connecticut stogie as you'll ever get. Staff is fine. One lady usually holds down the fort ok.

best smoke shop for hookah and other smoking devices. prices are cheap and the worker is really…read morenice. absolutely recommend.

Great prices, friendly and knowledgeable staff. Great selection on everything from coals, to…read moretobacco, hoses and hookahs. Even sells pre-packed fruit heads to go.

One of my favorite stores to buy good quality protein m. Excellent customer service. The guy has a…read more 'Magic Mike' vibe.

Mrs B loves going here. The staff is always friendly and helpful. The store is always clean and…read morewell organized. Prices are competitive as they carry both name and store brand. And like most stores these days, I recommend you sign up for the store loyalty card as they do send coupons.