We ordered the move in special for our new house. When we showed up afterwards, the place legit…read morelooked the same as when we did the walk through. I took photos of the piles of hair left next to the toilet, the sticky residue left by bottles of something in the kitchen cupboards, a body piercing ring on top of a dirty heat register, and a towel covered in filth after I wiped down the kitchen counter. The response I got was defensive and full of excuses, and I was offered 25% off, which absolutely doesn't begin to make this situation right. I was told my rag was dirty because they don't use harsh chemicals. I wiped that up with an essential oil wipe, guys. Essential oils. I have yet to find any evidence that anything was cleaned at all. Literally anything I wipe down is filthy. I'm tired of dealing with them, so whatever, but I would absolutely never recommend them. I was hoping we could hire them down the road for regular cleanings, but definitely, definitely won't be doing that. Don't make my mistake.

This is a follow-up to my original review and a response to the owner who responded to it (see…read morebelow). It's funny that a business takes the time out to respond to reviews, but instead of apologizing for poor service, they use Yelp to invent PR responses about firing clients for "ongoing rudeness and disrespect." Actually, my wife made all of the appointments and managed the cleaning visits throughout the entire time of service. I never spoke to them expect to say hello on the rare occasion when I was home during a cleaning. I know the cleaners loved my wife. Which is to say, the supposed "ongoing rudeness and disrespect" couldn't have been more than the final complaint letter I wrote (the first one my wife wrote). I'm pasting the letter below (some names changed) so everyone can see what constitutes "rudeness and disrespect." In other words, when you complain in a professional way about service you paid for but did not receive, you will be "fired." Ironically, there is another term for having to pay someone for something you did not receive. It is called "stealing." If you read the whole letter, you can see that we were "fired" in the loose and melodramatic sense of the phrase, a la "you can't fire me because I quit!" The letter ends with me essentially terminating the service, so I don't know quite what they mean by having fired us. This is the kind of quality and drama you can expect with this company / owner. Fun! If you live in the area of North Kitsap, give "Simply House Cleaning" a try. I have discovered they offer better service, cheaper rates, and are still all-green cleaning. ---------------------------- Hi, Kayla: My name is WC. Kathy and I are your clients in Poulsbo. Earlier we also had service in Kingston. I believe we have been a customer for almost a year and a half now. I'm writing to express my extreme dissatisfaction with the cleaning we received yesterday, as well as what I consider thematic problems with your service in general. The cleaners were supposed to arrive between 1:00 and 1:30. They arrived at 2:30 and because they were late to arrive, they then rushed through their job and did not complete all their work. Kathy then had to ask them to come back inside and finish properly, but even then they rushed and did a poor job. Moreover, someone broke the sliding shower door in the master bedroom yesterday and didn't mention it. The door was working in the morning when we took a shower, but was completely off the track after cleaning. It's ridiculous that someone wouldn't take accountability for it or even mention it, but instead left me with this problem. I can't help but believe that the rush job contributed to whatever happened to the door. The bigger problem here is that this isn't the first time we have had this and other problems (scheduling) with your service. I'm sure you're aware that we had specifically asked for Lisa to come here for many months, so much so that someone communicated to Kathy that she no longer works for you. In fact, we specifically asked for Lisa because the quality of work was so markedly different when she came. It wasn't that she just worked harder and did better work (although that is part of it). She also acted as a manager for the other cleaners, and made sure they completed their work properly. Every time she was here, she pointed out things they had missed and directed their efforts. Now instead of Lisa supervising and finding problems, the burden instead again falls upon me, the customer. It seems absurd that I am paying for this ordeal. I'm a successful business person myself and don't appreciate paying for a service that I don't receive while wasting my valuable time. We have service every three weeks and always leave a tip. By my calculation that is $4,160 annually, well over $50 an hour. Are we receiving premium service for these premium prices. Most certainly not. At this point I have to ask myself why I'm not contracting my own untrained staff, since that seems to be what you're offering me. I could buy my own green cleaning supplies and expect similar results from someone here in Kitsap off of Craigslist for $15 or $25 an hour. I'm displeased to be wasting my time writing yet another email on this subject. Frankly, I'm not sure you could dissuade me from canceling the service at this point. But if you value me as a customer, I wonder what you might do to fix this situation. Also, who is the owner of this business and what is their contact information? Regards, WC

We are truly grateful to have found 1st Choice Housekeeping…read more Their deep cleaning - and ongoing visits have transformed our home. This is more than a cleaning service - they really care for their clients. Wonderful people/excellent results/totally trustworthy/ reasonable rates

They did a fantastic job deep cleaning my parents' home so we could get it ready for the real…read moreestate market. Floors, windows, bathrooms, kitchen...they were all in sad shape due to neglect. Carrie and her team got the home in sparkling condition. The price was quite reasonable since the home was in dire need of TLC. Very grateful to have found this company.

We always look forward to having Chloe come clean our house! She arrives promptly, and is very…read moreefficient. Once you show her around, she knows what to do and does it well!

Gleam does a great job, very attentive and thorough work. They take feedback well and show up…read moreconsistently. I'd recommend them to anyone looking for home cleaning service.

This company charged us a total of $735.00 for seven cleanings. Their quoted rate was $35.00 an…read morehour. After we complained, they refunded $110.95. Previously, we had one person cleaning our 2200sf home in above 11/2 hours. This time, we excluded one guest room and one bedroom from the cleaning. We also picked up many items off the floor. On one occasion, one person was able to clean in about 11/2 hours. On September 25, 2019, two persons spent 11/2 hours to clean, but missed one bathtub and two toilets. We also found they left floor polish residues on the kitchen baseboards. Unlike before, they left a sweaty smell, which prompted me to open windows. Today, October 9, 2019, we had Jade from Leave with a Smile to clean our home. Her estimate was $100.00, but she charged us $70.00 for 13/4 hours of work.

I'm simply trying to get the floor of my business cleaned for the past month. I did manage to talk…read morewith a live body a couple weeks ago and thought we had a tentative agreement to get my floors cleaned. WRONG! Not only am I still trying to get my work completed, but all I've heard from Fresh Start Cleaning is crickets and even they are flakey! I've left numerous messages and haven't even received a courtesy call back. I'm only still trying to hire these folks because they did do a good job last year, but I'm afraid I must be moving on. I can't think of one plausible excuse why I can't even get a call back. Do they not want my money!? WTF? I'm amazed they are still in business with very poor customer service. Someone needs to be FIRED like yesterday. I'm so mad and disappointed.

I contacted Kitsap Junk Removal about the janky old hot tub on the deck of the home we bought. They…read moreoffer a flat rate for hot tub removal and it was a very fair deal. It took them about an hour to remove the hot tub, carry around the house, and load it into their truck. They even offered to assist with the 36 year old landscape ties I had just finished digging up this weekend for a nominal fee. These are the rights folks to call for this work.

Amazing service and pricing. The friendly crew were quick and left the place spotless after a…read moredifficult hot tub removal. And when it came to paying, it was exactly the quoted price. No extra tax, no credit card charge. What a great service!

Strongly advise against hiring Julee as a house cleaner…read more Julee charges by the job instead of by the hour and requires you to pay a full month in advance. She quoted me $165 per clean. From the start, her work felt rushed -- she was usually in and out in about 2 to 2.5 hours, skipping over several tasks we had agreed on. When I brought up my concerns, she brushed them off and just said she'd "do better next time," but nothing changed. I decided to end services after the month was up. Because I had to skip one week earlier, I still had two prepaid cleanings left. I told her I'd be ending services but kept things polite and didn't rehash my frustrations. The following week, after learning I wouldn't be continuing, she came and only spent about an hour cleaning my entire house -- which included two bathrooms, a kitchen, three bedrooms, dusting, vacuuming, and mopping. That kind of deep cleaning isn't realistically possible in one hour, and it showed. When I contacted her about it that day which was a Friday, she said she'd get back to me on Monday, and then denied both doing a poor job and leaving early -- even after I showed video proof of her arrival and departure times. And photos of the things she skipped over and did poorly. She also refused to refund the last prepaid cleaning that I no longer want her to do stating she doesn't give refunds for already scheduled cleans even though it says nothing about that in the contract I signed. Overall, very unprofessional experience. I would not recommend paying her in advance or hiring her at all.

Dirtbusters is the definition of clean. They one minute. are friendly, reliable and prompt. They…read morewill leave the job in a spic and span manner. You'll be glad you use them for any cleaning project. I highly recommend them! MJ

I have gone with Don's Carpet Cleaning several times over the years. Recently my parents just had…read moretheir carpets cleaned in their house 3 bedroom 2 bath and a set of stairs. The price was $568.00, they have went with them as well for many times but they said no more. The person that came over there was young and completed the whole job in 2 hours. There is no way you can do that in 2 hours, I don't care who you are that is not quality. There were still spots and the young man said it would be $20 additional for each spot, they declined because they never heard this before. I am very weary going with them again as this was just very recent and do not want that same individual.

I've used Don's carpet cleaning twice now and am impressed with their whole operation. A real live…read moreperson takes your call, they have a real website (PSA: not everyone has Facebook), they show up on time (shocking now days), they work quickly and the carpets look great. AND their prices are reasonable.

I can't say enough good things about Simply House Cleaning. They really do live up to their name. I…read morecalled Simply House Cleaning and asked them to do a move-in cleaning. They had someone out within a day. They were on time, very professional, and did a fantastic job. One lady was able to sanitize and clean everything. She even cleaned up the things I had forgotten! I don't think there's a single spot on my place that's not perfect. I'm so relieved that I found such an outstanding service. Thank you to the staff at Simply House Cleaning.

My husband expected a more thorough cleaning. I felt like…read morewhat they did was just right for the price and that perhaps you have to specify you want a "deep clean" for more. Communication prior to the appointment was succinct; could have been more friendly and service-oriented to aim towards building a relationship/rapport. Overall, I would recommend Simply House Cleaning because I felt that they did as good a job as I expected and didn't damage or steal anything.