We ordered the move in special for our new house. When we showed up afterwards, the place legit…read morelooked the same as when we did the walk through. I took photos of the piles of hair left next to the toilet, the sticky residue left by bottles of something in the kitchen cupboards, a body piercing ring on top of a dirty heat register, and a towel covered in filth after I wiped down the kitchen counter. The response I got was defensive and full of excuses, and I was offered 25% off, which absolutely doesn't begin to make this situation right. I was told my rag was dirty because they don't use harsh chemicals. I wiped that up with an essential oil wipe, guys. Essential oils. I have yet to find any evidence that anything was cleaned at all. Literally anything I wipe down is filthy. I'm tired of dealing with them, so whatever, but I would absolutely never recommend them. I was hoping we could hire them down the road for regular cleanings, but definitely, definitely won't be doing that. Don't make my mistake.

This is a follow-up to my original review and a response to the owner who responded to it (see…read morebelow). It's funny that a business takes the time out to respond to reviews, but instead of apologizing for poor service, they use Yelp to invent PR responses about firing clients for "ongoing rudeness and disrespect." Actually, my wife made all of the appointments and managed the cleaning visits throughout the entire time of service. I never spoke to them expect to say hello on the rare occasion when I was home during a cleaning. I know the cleaners loved my wife. Which is to say, the supposed "ongoing rudeness and disrespect" couldn't have been more than the final complaint letter I wrote (the first one my wife wrote). I'm pasting the letter below (some names changed) so everyone can see what constitutes "rudeness and disrespect." In other words, when you complain in a professional way about service you paid for but did not receive, you will be "fired." Ironically, there is another term for having to pay someone for something you did not receive. It is called "stealing." If you read the whole letter, you can see that we were "fired" in the loose and melodramatic sense of the phrase, a la "you can't fire me because I quit!" The letter ends with me essentially terminating the service, so I don't know quite what they mean by having fired us. This is the kind of quality and drama you can expect with this company / owner. Fun! If you live in the area of North Kitsap, give "Simply House Cleaning" a try. I have discovered they offer better service, cheaper rates, and are still all-green cleaning. ---------------------------- Hi, Kayla: My name is WC. Kathy and I are your clients in Poulsbo. Earlier we also had service in Kingston. I believe we have been a customer for almost a year and a half now. I'm writing to express my extreme dissatisfaction with the cleaning we received yesterday, as well as what I consider thematic problems with your service in general. The cleaners were supposed to arrive between 1:00 and 1:30. They arrived at 2:30 and because they were late to arrive, they then rushed through their job and did not complete all their work. Kathy then had to ask them to come back inside and finish properly, but even then they rushed and did a poor job. Moreover, someone broke the sliding shower door in the master bedroom yesterday and didn't mention it. The door was working in the morning when we took a shower, but was completely off the track after cleaning. It's ridiculous that someone wouldn't take accountability for it or even mention it, but instead left me with this problem. I can't help but believe that the rush job contributed to whatever happened to the door. The bigger problem here is that this isn't the first time we have had this and other problems (scheduling) with your service. I'm sure you're aware that we had specifically asked for Lisa to come here for many months, so much so that someone communicated to Kathy that she no longer works for you. In fact, we specifically asked for Lisa because the quality of work was so markedly different when she came. It wasn't that she just worked harder and did better work (although that is part of it). She also acted as a manager for the other cleaners, and made sure they completed their work properly. Every time she was here, she pointed out things they had missed and directed their efforts. Now instead of Lisa supervising and finding problems, the burden instead again falls upon me, the customer. It seems absurd that I am paying for this ordeal. I'm a successful business person myself and don't appreciate paying for a service that I don't receive while wasting my valuable time. We have service every three weeks and always leave a tip. By my calculation that is $4,160 annually, well over $50 an hour. Are we receiving premium service for these premium prices. Most certainly not. At this point I have to ask myself why I'm not contracting my own untrained staff, since that seems to be what you're offering me. I could buy my own green cleaning supplies and expect similar results from someone here in Kitsap off of Craigslist for $15 or $25 an hour. I'm displeased to be wasting my time writing yet another email on this subject. Frankly, I'm not sure you could dissuade me from canceling the service at this point. But if you value me as a customer, I wonder what you might do to fix this situation. Also, who is the owner of this business and what is their contact information? Regards, WC

Great service! They went over different options but didn't use any upselling or pressure tactics,…read morethey just told me what to expect. They were able to get me scheduled in on relatively short notice and did an amazing job. Recommend 10/10

I had an appointment scheduled with this company and they scheduled it for the wrong day (a month…read morein advance). When they called to say they were there and I tried calling back, the operator proceeded to tell me it was my fault that the date was wrong and then commented on the state of the home in a snarky/negative way, not realizing that our renter was going through the death of a family member and in the process of moving out in a week. Absolutely unprofessional and do not recommend.

I can't say enough good things about Simply House Cleaning. They really do live up to their name. I…read morecalled Simply House Cleaning and asked them to do a move-in cleaning. They had someone out within a day. They were on time, very professional, and did a fantastic job. One lady was able to sanitize and clean everything. She even cleaned up the things I had forgotten! I don't think there's a single spot on my place that's not perfect. I'm so relieved that I found such an outstanding service. Thank you to the staff at Simply House Cleaning.

My husband expected a more thorough cleaning. I felt like…read morewhat they did was just right for the price and that perhaps you have to specify you want a "deep clean" for more. Communication prior to the appointment was succinct; could have been more friendly and service-oriented to aim towards building a relationship/rapport. Overall, I would recommend Simply House Cleaning because I felt that they did as good a job as I expected and didn't damage or steal anything.

Gleam does a great job, very attentive and thorough work. They take feedback well and show up…read moreconsistently. I'd recommend them to anyone looking for home cleaning service.

I am extremely disappointed with my experience with Gleam Team Cleaning. I hired them for a…read moremove-out cleaning and paid more than $300, expecting the home to be thoroughly cleaned and ready for the next tenant or owner. Unfortunately, the service did not come close to what was promised or what anyone should expect from a professional cleaning company. When the cleaning was supposedly completed, many areas still looked untouched. There was still visible dirt, dust, and grime throughout the home, including areas that should be standard for a move-out clean. For the amount I paid, I should not have had to go back through the property and find so many things that were still dirty. What was most frustrating was the lack of professionalism. A professional company should take pride in its work, pay attention to details, communicate clearly, and make sure the customer is satisfied before considering the job complete. Instead, I was left feeling like the job was rushed and that my concerns were not taken seriously. Charging over $300 for a move-out cleaning that was not properly completed is unacceptable. I expected a dependable, detailed, and professional service, but that is not what I received. Based on my experience, I would not recommend Gleam Team Cleaning to anyone looking for a true move-out clean. Save yourself the stress, money, and time of having to clean again after paying a company to do it.

Made and confirmed an appointment for the owner to come do a walkthrough. No call, no show. I need…read moreto be able to rely on the people coming into my house to do something as intimate as cleaning. Sorry, do not recommend. EDIT: In fairness, I did receive an email explaining she wouldn't be able to make it... ...over an hour after she was supposed to be there. Not helpful.

This is a top notch company. This is the second year we've utilized their thorough team to clean…read moreour student housing. Great customer service, friendly staff, and well put together and efficient operation. I'm so greatful to have them in North Kitsap!

We were contacted almost immediately by Chris and he and some of his team came out the next day to…read morewrite up a quote. We were impressed right there. Chris was friendly and up front and we liked his complete honesty. But then, they did the work on the day they that was arranged. This kind of reliability cannot always be found in this area. The team arrived on time and immediately set to work. They were fast, and completely professional. They did an outstanding job and we are so pleased with how nice and secure our new gutters look. Afterwards, they cleaned everything up and off they went to their next job. We highly recommend The Gutter Boys and thank them for such quality work.

They were fast and efficient. I would recommend them to my friends. New gutters look great! I like…read morethe removable boxes to clear out the debris.

Shawn and crew did anither supurb job of cleaning our old carpet.. I mean old..Like 20 something…read moreyears, I believe. We have three little pups and a cat, so there were stains and honestly the carpet looks almost new..Almost, which is saying a lot! He went above beyond by moving some of our furniture and placing our fans out to help with the drying. We've used Cascade for several years, and have been beyond satisfied every time, I would highly recommend. Connie Thomas

Just call them, good people, good results. On time, courteous service. I have white carpet in the…read morehome I purchased, so, you know how challenging that is to maintain. Cascade made it look new. I will be calling them anytime in need my carpets cleaned.

KMR provided great service. They were responsive providing a quick quote for removing the moss…read morefrom my roof, treatment, and pressure washing the moss from the driveway. They arrived as schedule with regular updates the day. I didn't need to be on-site which made scheduling easier. I was able o see their 3 employees work and they were both efficient and safe- wearing harnesses. They worked quickly to remove the moss and treated the roof. I would definitely recommend. They are a moss removing company, so I didn't expect them to clean the debris from gutters or windows or deck below. Just be sure to plan on doing that yourself or hiring follow on support.

After living across the country for 5 years, we moved home and realized our property manager wasn't…read morekeeping up with the gutter and moss that we had paid for (that's another review) so I called around for quotes to get rid of our gutter garden. Kitsap Moss Removal came out, were friendly and professional and half the price of one of their competitors. I hired them, a little worried since the other company said they were the only ones who would remove debris. They were great with communication and were prompt on the day of service. I could hear them working away and a few hours later I walked outside and it looked like a totally different house! The crew did such an amazing job and were polite and friendly. They needed their trailer to haul the debris (there was so much!) and asked if they could leave it for one day and come get it tomorrow. I agreed. They actually ended up cleaning it up later that day and my walkway and drive were cleaner than it was before they started. I can't say enough good things about them and will certainly hire them again in the future.