this office is very busy so I don't know why they're giving them bad reviews. Yes, they open at…read moreeight but sometimes they cannot get to their phone and you have to be put on hold for a while but the doctors and physicians there are wonderful. You just be patient people.

I called the clinic at 8:01 AM ( it is supposed to open at 8) but I kept getting the after hour…read moremessages until 8:10. After I got connected, I was asked to wait and hung up on TWICE!!!! I finally reached someone at 8:20 and she was quite cold, unfriendly and not at all helpful. I am done with Mercy, even though I live less than a mile from this clinic. No wonder Mercy continues to have issues. Go to the Iowa Clinic!

Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my…read moredaughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until who know if they are now after their submitted my complaint to the Iowa Medical Review Board. Details below: I took my daughter here to see Dr. Etan Young for coughing symptoms. On the first visit, Dr. Etan Young did not use his stethoscope to listen to her chest or back, instead he listened to me narrate her history over the last few years (of her intermittently getting a cough that would not go away for a couple of weeks). He told me he did not need to listen to her chest because from what I had told him he was sure it was asthma and to continue using the ibuterol inhaler and recommended I get in with the allergy center. He said the allergy center was a separate entity managed through them. I set an appointment at the allergy center at that time which was ,"United Allergy", the same building and down the hall from where we were seen by Dr. Young. As suggested by Dr. Young, we made an appointment at that particular allergy center. They conducted a prick test and determined Emilie was allergic to everything (all grasses, trees, weeds, mold, dust mites, feathers, cock roaches ). They said we should start her on allergy shots right away. The first 2 round of shots were done in their office and after ensuring we could confidently administer the shots on our own, they instructed us to administer the shots to her at home and return for the new vials containing higher doses each month. Once we were made aware of my daughter's allergies, we made sure to do everything possible to make her less susceptible to coming in contact with these allergens as much as possible. (We purchased special pillowcase and mattress covers, paid for a deep cleaning on our home without harsh chemicals, had our entire homes ducts cleaned, removed all stuffed animals from her bed, bought chemical free products, and kept our daughter inside on high pollen days (there were many times she was not outside playing with friends because of her alleged expansive allergies. We were very fortunate that an encounter of the mother of one of Emilies classmates, Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my daughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until ?!, if they are now after their submitted my complaint to the Iowa Medical Review Board.

Saw Dr today, it went good nice and informative, waited to schedule surgery and had another…read moreappointment, they said the scheduler would call, never did, I left a voice mail twice, nothing they promised they would call back as I have another procedure scheduled, and needed o know today what I was supposed to do, I feel like I don't matter and may go elsewhere for this because if I have issues post op, will anyone call back.

All of the staff are very friendly here. I feel terrible that I didn't get the nurses name but she…read morewas so sweet. She even had scrubs with cats on them! Dr. Reed is so incredibly nice. She is warm and friendly and takes the time to explain your options. She listens to your concerns and addresses them. After being blown off by another doctor, she's a breath of fresh air. She also practices women's health so she's a one stop shop. So glad I found her!

I've been a long time client here at MercyOne Waukee. I was a patient of Dr. Brady's for a few…read moreyears and then moved to Dr. Bowshier when Dr. Brady left. No words I can write can do justice to how I feel about Dr. Bowshier. She is empathetic and listens...I feel she genuinely cares about me at a person. She also doesn't let me pull my normal stuff...which I need. She doesn't let me get lazy in my healthcare and holds my feet to the fire when she needs to. She understands that I want to be around for my family for as long as I can she supports me in this. Parking here is easy...it's a large lot. The staff at the front is always polite and easy to work with. Dr.Bowshier has had several nurses over the years I've been seeing her; all have been good people to work with. The phlebotomists drawing blood etc. for lab work are all great and really know what they are doing...and I'm a hard stick. I miss Cindy..., but got to give a shout out to Haley! Not a fan of the conversion over to Trinity and their processes...but I'll deal with it. Change is hard sometimes. Lol I can't recommend Dr. Bowshier and MercyOne Waukee enough!

I'm 71 years old and have been a patient of Dr. Laura Bowshier for several years. I quit smoking…read morenearly 9 years ago, and thanks to Dr. Bowshier's consistent encouragement, I began taking advantage of the annual lung CT scans covered by Medicare. This year, one of those scans caught a small spot on my lung that hadn't been there before. After further testing, I was diagnosed with stage one lung cancer. Because it was found so early, a small portion of my lung was removed -- and I didn't need chemo or radiation. I am 100% convinced that Dr. Bowshier's proactive care saved my life. Her attentiveness, guidance, and genuine concern for her patients are truly exceptional. I will be forever grateful to her. Dr. Laura Bowshier is simply the best.

Eyerly Ball has done more for my son, now 23, than all therapists combined have done for him since…read morehe was 13. Cora Drew, no longer with Eyerly Ball, was very helpful in determining a diagnosis. Fikret Dizdarevic, MSW, has helped my son in countless ways and solidified diagnoses that helped him to qualify for disability services. He will finally be able to have some independence. Every single visit has been professional. Employees are respectful of those with special needs and make everyone feel welcome equally. I've witnessed more than one person get a little out of line and they were redirected with dignity. I appreciate every single person who contributes to the Everly Ball team. You are all amazing! Sincerely, Rhonda *mother of a young man with health issues.

Dr. Hassan is a phenomenal eye surgeon. I had two cataracts removed and Dr. Hassan was very…read morecompetent, professional and most of all patient centered. I have complicated eyes and he was easy to speak with, timely in responding to my concerns about nausea with the first surgery, and treated me in a kind, caring style. I have been a health care professional for 47 years and I recognize excellence in medical care-- this is not just great service but impressive people wanting to help people. The office staff is prompt and efficient, especially his nurse Kelsey who exudes calmness and truly listens.

Dr Hassan is amazing! Explains things thoroughly, kind, professional and personable. Office staff…read moreare efficient and no problem getting in for an appointment. Highly recommend!

I have never written a review like this in my life, but what happened here was so shocking that I…read morefeel obligated to share my experience. I have been driving approximately 2-2.5 hours each way from Omaha, Nebraska to this clinic for months. I've never had a problem with anyone in the office, always paid my bills, followed their recommendations, and have been a loyal patient. Last week, I missed an appointment because I was sick. Since the office is closed on Fridays and weekends, I called first thing Monday morning and explained the situation. I told them I was already on my way and simply wanted to know if there was any chance I could be worked in. I made it clear that I understood I did not have an appointment and was willing to wait in my vehicle for hours if necessary in case an opening became available. The front desk informed me that they could not guarantee I would be seen. I said I understood and asked if the doctor could call me back. When I arrived at the clinic, I was stunned to find police officers waiting for me. I was then informed that I was banned from the practice. I never threatened anyone. I never raised my voice. I never caused a disturbance. I never demanded treatment. I simply drove to the office and asked if there was any possibility of being worked in after missing an appointment because I was sick. After months of traveling hundreds of miles, spending thousands of dollars, and supporting this practice, being met by police officers and permanently banned was one of the most bizarre and humiliating experiences I have ever had as a customer of any business. If this is how a long-term patient is treated for asking to be worked in, prospective patients should be aware before choosing this clinic.

When my former chiropractor retired, I cried. Then I found Precision Chiropractic West! Since I…read morehave a serious issue with my Atlas, I needed someone who was specialized. Precision Chiropractic West is an absolute treasure. My brain fog, pain levels and overall health are much improved. I also absolutely love the lady at the front desk and fantastic location of the office. Thank you for all you do!

Stephanie Sinclair has been fantastic with my son! So has any of the on call and walk-in doctors at…read morethe clinic! I am so impressed at the level of care and compassion! They have really helped to answer all first time parent questions and to help us with a few health problems our newborn has had. Their offices are super nice and I really like the sick waiting area and the healthy waiting area that are separated. The staff at the front desk and nursing staff are always helpful and kind and caring! They have a walk in slot of time in the morning 8-845, which works great for if you have an issue or questions/concerns about your little one.

Avoid mercy at all costs. These Drs repeatedly Lied to me about results of xrays and diagnosis for…read moreyears even though in drs notes and in imaging. Dr mitchel also lied on phone answering my questions again just recently last Thursday even when i asked specific questions about past images if xrays etc and said nothing there... well i looked myself he lied its been diagnosed for years and hes been lying and not treating me and they've told me im too young repeatedly be in pain still now for over 10 plus years as im seeking honest help with no help or pain relief from mercy just lies and shady billing since theyre doing labs and imaging and lying about results so you do more imaging. I have alll the proof its in my med records. They also refuse relief for the excruciating pain. Im in excruciating pain daily, im a huge fall risk at this point, i cant walk many days from pain and bones crumbling and osteo arthritis its caused all due to malpractice ignoring me, my pain etc. This Sounds like a great opportunity to consult an attorney instead of a dr, they might actually help me walk again and not be a fall hazard, maybe ill be able to do normal daily functions again if i join a different medical group that doesn't lie to their patients because lazy or to increase billing and do additional tests for more money. The place is a scam and will not help you and if anything tells u to go to ER for help which is not what the ER is for when i been seeking help for 15 plus yrs and records to prove it. Dr mitchel lying and not doing his job has also cost me several hundred thousand if not millions over 10 to 15 years in lost ability to work and a liability case dr mitchel tossed because of not doing proper care or testsand handling my case properly and claiming im fine refusing to bleieve me because hes a younh dr that said i cant hurt that much and now i cant walk thanks to mercy and dr mitchel and other drs who been involved Now because brandon mitchel has lied and not treated me properly for my condition and refused any pain medication like was previously prescribed in pain management before pain dr got caught for fraud like mercy is about too ican hardly walk most days and in excruciating pain and will have to have knee and hip surgeries probably to get staryed and who knows aboyt my back now that im with different drs that havent lied to me yet. brandon mitchell and every other dr in my med records whos been lying because im only 34 now or theyre frauding insurance needs to stop and they deserve to lose their license to practice medicine anywhere Dr morgan was a joke performed nosed surgery destroyed my sinus way worse horribke issues and excruciating pain from his hack job surgery also.