Eric and his team are wonderful. Always ready to help to make sure I get the most out of my device…read more Highly recommend

Our visit to Concept by Iowa Hearing Aid Center at Valley West Mall today was beneficial and…read moreworthwhile.Everyone there wore a mask so we felt safe and respected especially considering that we are seniors and also wear masks.Eric was efficient and helpful.He took time to listen and make sure all our needs were understood and met.We highly recommend them for anyone in need of hearing aid services.

Thank you!!!! My dad is up visiting from Texas and his hearing aid stopped working yesterday. My…read morehusband called around and found your office in Urbandale that would be open until 5 tonight. I was able to get my dad there after work from Pleasantville just in time. The lady was so helpful and kind. She was able to fix the hearing aid in less than 5 minutes and sent us on our way. If I am able to get him to move up here with us, we will for sure see you again for him to establish care with your office. We can't thank you enough and the lady (Theresa) was beyond Iowa nice!

Woodard hearing has a very caring staff helpful courtesy punctual not over bearing.Emilie Hansen…read morewas the person i worked with and explained my every question

Referral to a "specialist". Saw a nurse practitioner. After exam, she provided a sheet of paper…read morewith instruction to give it to the front desk. She offered no explanation of outcome. No indication of the result of the audiology test. No indication of next steps. The only way we learned of a bilateral hearing loss was asking what to do next. We will NOT be back. 90.00 copay for less than 5 min exam with zero care or explanation.

First, they did redundant tests that had been done previously by other practitioners…read more Second, one of their charges was CPT code 92700, which is a 'dump code' which they use when they can't find an appropriate code. Medicare rarely pays these. Third, if you have Medicare, do not sign the waiver or you will be charged for this code. Fourth: They try and 'bill' by sending text messages instead of paying for a stamp to mail the bill.

As others have said, BAIT AND SWITCH tactics used and receptionist is rude--do not go! I cleared…read moretheir acceptance of my insurance before referral, and again before coming for my 1st appointment and the 1st thing I was asked was to sign a form stating my insurance didn't cover the hearing test and I'd agree to pay out of pocket. I advised my insurance does cover hearing tests and did just two months prior and I did not need another test, she advised they prefer their own and if I would not sign the form it sounded like I was not a good fit for their establishment. She is correct--I know a fraud when I meet one and was not an easy target, so I was a bad fit. (The next clinic I called was appalled and said they would never refuse a patient who did not want a hearing test). Don't give this company your personal information -- I would not trust them at all.

They are super friendly most of the receptionist know me by name even when Covid-19 happened and I…read morehad to wear a mask I've been going there for over three years a few of the nurses are not the best at giving shots but they aren't that bad the Dr. a little cocky but he is is still good.

I was a bit disappointed here. I arrived early for the app't, as requested, and then waited 40…read moreminutes before being seen (the office was empty except for me). Later, I was informed that the proprietor/audiologist was working on some computer problems at their Illinois location (with a customer waiting to be seen....????) Anyway, the hearing aid sell job started before I was even seated in the test booth (interesting) and continued until I left. I was curious enough to ask for a price quote and/or even a price range for their products and couldn't get an answer. All in all, not an overly positive or comfortable experience. I did get what I went there for, which was a baseline hearing test result, so at least that was good.

When I made the decision to get my hearing checked at age 38, I was so skeptical about the entire…read moreprocess. I did not want to go this route, but I NEEDED to, for myself and my job. Dr. Dimmick made each visit so relaxing and joyful actually, that I knew right away I had made the right decision. She is sweet and kind and truly goes out of her way to make your experience a great one. Her concern for me, as a person, is genuine! So when I heard the office in Ames where she worked in, was bought out by another company, just 1 brief year after I made this leap... I was heartbroken. I did give the new office a shot because Ames is convenient for me. However, after 5 visits, it's just awful, NO customer service from the staff and none from the doctor. They truly make me feel that I am just a #, they do not care about my hearing needs and definitely do not want my business. When you make the decision to invest in hearing aids, it's a huge financial and time investment and until now, I didn't realize how important it is knowing that your doctor cares about you is! And just how great it is to finally hear and have a doctor that is just as excited for me too!! Jessica remembers my name, greets me with a smile and goes way above and beyond what any other doctor ever has for me. She makes sure my hearing needs are met before I ever walk out the door! I am a working mom of 3 and have to use vacation time for each visit and she makes each one count. Meeting her has been a huge a blessing for me that I will forever be grateful for~

Dr. Sandra Hobson is fantastic. She was committed to making sure I got the right type of hearing…read moreaids while staying within my budget. And she makes sure I understand how to operate them. I'm so happy with my new hearing aids and definitely recommend this place.

From the owner: Dr. Sandra Hobson has been deaf since age 2. She has made it her mission to help others with…read morehearing loss. Get the best hearing aids for you in your price range. From direct to Smart phone technology to basic. 26 yrs in Business! Accredited BBB A+ rating!