Wife & I knew we wanted to have our remains cremated when the time comes, but we needed to have a…read morebetter understanding of everything that is part of the process. Went to a local presentation for Smart Cremations led by Jimmy Lykes who kept the presentation upbeat, but very informative. Did a bit more research after the presentation & it seemed as though Smart Creations is the industry leader with a good track record. Won't know for sure how the process will work when the times comes, but we're hopeful we've taken a hassle off our kids plate.

My Mother chose a plan from Smart Cremation. No response from customer service. No one could say…read morewhere her remains were while she was "in process ". The most frustrating part was the entire absence of empathy from any and all employees of this organization. No effort to understand or view the situation from the perspective of the family members of the client. Phone number for the customer service representative was just a recording saying the voicemail was not set up yet. This company accepts funds and does what they want, on their time, with no communication. At most, you will encounter a seamless, impenetrable, faceless corporate wall of noncommittal platitudes. This is the fast food or dollar store version of the cremation world. My Mother's wishes were to be cremated and she has been, on every other front, in every aspect this organization is a failure of epic proportions. Expect no customer service, response to inquiries or human decency. If you can handle that, then go ahead and be their client.

the sanctury was old school nice with wood pews. the reception area was dark, dirty table linens of…read morewhich if we were told would have supplied our own. the bathrooms were gross with molded toilet rings, no paper products, and reminded we of disgusting roadside gas station from my youth. our walk through was canceled last minute which I wonder if routine. if I had seen the conditions I would have been prepared to clean bathrooms and supply linens. my mothers memorial. not recommend. a city park would have been cleaner.

Hill Funeral Home was wonderful, just when we needed them. My mother-in-law passed away…read moreunexepectedly on New Year's Day. We had no funeral plans previously made and didn't know where to start. The staff at Hill was very caring and helped us with every step along the way. They were very flexible and accomodating. Their website even includes their pricing: http://hill-funeral-home.com/

It's terrible to be dealing with the death of a loved one and then you have to chase after your…read morefuneral director to respond and help you! Heather Lyons doesn't call you back or respond well to emails. It so super frustrating & makes this difficult time worse. I've told her she needs to improve her communication, but either she doesn't get it or doesn't care! If the business owner reads this, please show some empathy & see what you can do. Ask her to answer the questions in my email. Is it really so hard?

My family has used Curnow in the past with the loss of my grandfather and though the company had…read moretransferred ownership to a new owner, I can't say that I'm disappointed. The professionalism was on par, yet the whole team was beyond kind and empathetic to each family on the human element needed for these delicate situations. We lost my uncle suddenly and it was not only a shocker for my family, but for my 92 year old grandmother who witnessed it all. The need for understanding and delicacy was at it's utmost best- allowing me to handle most of the business to relieve that stress off my grandmother. They were always there when I needed clarification or help on both scheduling for my grandmother's church mass and the Military funeral that would follow same day that is complicated with getting scheduled in the first place. Hayley was our director and I must say, she was the kindest and most positive person I was fortunate to have helping out with my family. I use the word positive because she was reassuring and so sweet when I needed things or clarification asap. She didn't hesitate to give me her cell and to let me bug her anytime while she was still being attentive to other families. It has to be a difficult job to deal with grieving families day to day and still keep the utmost professionalism and sensitive to each person's needs. She went up and beyond with making sure I had things for the memorial that I didn't even think of, no hesitation. Ashley was so fantastic to assist in anyway she could when Hayley was unavailable. I met with her a few times and the kindness she displayed, I don't even have words for. I appreciate them so much, that as much as I don't want to think about losing a family member, I would work with them in the future no matter what. My mother baked them a 10 lb cheesecake as her way of "tipping" and saying thank you for making such a difficult and heartbreaking loss easier than we even could imagine. That is how much she was happy her experience with them. I highly recommend this team hands down.

I can't express the pain of losing my husband so early, but I want to share how pleasant and…read morespecial Tammy at Sumner City Cemetery has been to both me and my daughter during this incredibly difficult time. Next month will mark one year since I lost my love and my person. I purchased my husband's headstone in early summer, but I wasn't ready to bury his urn. Today, I called to ask if I could bury him on the one-year anniversary of his passing, February 13. Making that call was heartbreaking, but Tammy was so kind when she answered the phone. She listened to my request, and when I said, "I don't know if you remember me," she immediately said my name. I was so surprised and touched. She even asked if my daughter would be here for the burial, remembering that she lives in another state. Tammy has been patient, kind, and so easy to talk to through all of our pain. I just want to say thank you for all your help and for making this difficult time a little easier. Thank you, Tammy!

Historical Value. Several friends and family members here. When wanting to visit, or gain knowledge…read moreof their business I find it nearly IMPOSSIBLE! Hours are limited. Contacting someone by phone seemed frustrating, connecting with someone on premises doesn't happen. Grounds seem neglected. Mosilium has poor signage, making visiting a very sad, unaccomplished mission.. I will reconsider where I will lay to rest! If I could afford to, I would buy it and treat it with a bit more love and appreciation!

Linda B. Some time ago we purchased a lovely burial space…read morefor our loved one in Mountain View Memorial Park's Evergreen Garden. Over time circumstances changed, and after being respectfully disinterred he was laid to rest with family in Canada. I was at a loss on what to do with our burial spot in Evergreen Garden until I met with Mountain View Family Service Advisor Lakisha Mitchell. Lakisha is knowledgeable and showed understanding and compassion as she laid out options to transfer the space. Within a week I received an envelope from her outlining what we had discussed with copies of all relevant documents and a preplanning guide for my husband and I to review! I am grateful for Lakisha's knowledge, understanding and follow through and highly recommend her services to anyone needing assistance at Mountain View.

They left Auntie Barb in a closet for five years!! They said we didn't pay for her internment even…read morethough she pre purchased a funeral package. They never called, emailed, or sent a bill. There was no communication ever. We are in the process of putting our Poppa to rest in the family plot at Mountain View. So we went to see the family plots and couldn't find Auntie Barbs plot. We asked on three separate occasions. Auntie Barb paid for her funeral expenses in advance. She purchased one of Mountain Views packages including cremation and a memorial service. At her passing over five years ago, my husband took care of the arrangements. On our third try asking, Lakisha finally told us Auntie Barb was in the back room and her cremains had never been buried. They said we owed 1100.00 for her burial. NEVER A PHONE CALL, EMAIL, BILL IN FIVE YEARS! NEVER! When we went in to pay and discuss the issue, we were told they couldn't find any of her paperwork. They were relying on a note in a computer. After a few weeks they miraculously found an internal document showing us the cost of internment was not checked off. They initially asked for 1100.00 to inter Auntie Barb. After going back and forth, out of the graciousness of their hearts, they only charged us 495.00. The price it would have been five years ago. Five years! We're mortified. This has greatly impacted our trust. Shame on you Mountain View. Just SHAME. I have doubts about the cremains. Were they even Auntie Barbs?

My sister wrote a check to pay for services on an account the bank had closed. She wrote…read moreA check on a different account but Fir Lane charged $250 for the reprocessing. I would not ever use them except my parents had purchased lots there years ago. Disgusted. Do not recommend.

Recently found out, I can't sell or trade my grave plot. Have no desire to be buried, just want to…read morebe cremated. Ask if they would do a trade?? Nope! Now I'm stuck with a worthless plot. Would have been nice when my parents bought for us years ago that there was no trades or they won't buy back.

This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I never like writing a bad review. My mother passed away just over two weeks ago. Received her…read moreashes today, with no notice they were coming. Sadly, this company does NOT help with the death certificate. it has been a nightmare try to get them. I am overwhelmed and they were no help. it should be part of the package. i will say that the two young ladies I dealt with on the phone, in the beginning we're nice. They should advise us that they will not help with the death certificates. I will not use or recommend them. No family should have to go through what we are enduring.

Once you buy a burial plot you are stuck with it. You can't sell it back, even if you move,…read moreremarry, or decide you want cremation.

When inquiring about cemetery, funeral, and other related services, the person I spoke with implied…read morethat "real Catholics" are buried in sacred ground, and to request cremation implies that my grandfather - who had died earlier that morning - was not a "real Catholic". No sense of support for a grieving family member, especially after a comment like that.